description:
who we are:
founded in 2013, alta pest control has quickly risen to prominence, earning a spot on the inc
5000 list and ranking on the pct top 100. with 17 locations nationwide we're proud to
offer a wide range of services aimed at safeguarding our customers' homes. at alta pest control,
we believe in more than just getting rid of pests-we're about creating peace of mind. our team
is driven, innovative, and committed to delivering outstanding service.
job summary:
alta pest control is seeking a detail-oriented and organized billing specialist to join our finance
team. the position reports directly to the billing manager. the ideal candidate will be
responsible for accurately processing and managing customer transactions (including out-bound
customer calls), ensuring timely payment application, and maintaining billing records. this role
requires excellent communication skills, strong attention to detail, and the ability to effectively
speak on out-bound calls with customers.
key responsibilities:
- invoice processing: generate and confirm accurate invoices based on contracts, purchase orders, and other billing agreements.
- accounts receivable management: monitor accounts receivable, track payments, and resolve discrepancies to ensure timely collection of outstanding balances.
- customer communication: address customer billing inquiries and resolve their issues related to invoices, payments, and billing errors.
- collections: make outbound calls and collect overdue balances owed by customers.
- payment application: apply payments to customer accounts, process credit card and
- ach payments, and manage any payment adjustments. creating coupons (credit memos) as necessary.
- assist with internal audits: support internal audit team by providing requested billing documentation and reports.
- other duties: perform other ad hoc tasks related to billing as required.
requirements:
qualifications:
- education (required): ged to bachelor's degree
- experience plus (not required, but preferred):
- minimum of 1 year of billing, customer success, or collections experience.
- experience with microsoft office (excel) and a customer relationship
- management (crm) tool such as fieldroutes, zoho or salesforce.
- experience with phone business systems (e.g., dialpad, nextiva), and marketing platforms such as hubspot.
- familiarity with invoicing, and payment processing. any experience with subscription based invoice/payments a plus.
skills:
- strong attention to detail with the ability to identify discrepancies and errors.
- excellent organizational and time-management skills.
- effective written and verbal communication skills.
- ability to manage multiple tasks simultaneously and meet deadlines.
- average proficiency in microsoft office (excel, word, outlook).
- strong customer service/phone skills.
- bonus - spanish speaker
work environment: this is a full-time, in-office position
benefits:
- competitive pay (hourly base + incentive bonuses).
- ongoing training and support.
- health, dental, and vision insurance.
- paid time off (pto) and holidays.
- retirement savings plan (401k).
why you'll love it here
at alta, we're more than just a pest control company - we're a team on a mission: to provide a better experience by becoming better people. that means we invest in our team, support personal and professional growth, and challenge ourselves to improve every day. when you join us, you're not just starting a job - you're joining a culture built on integrity, teamwork, and continuous improvement. we show up for each other, take pride in what we do, and have fun along the way.
sound like a fit?
we'd love to hear from you! apply today and let's start building something great-together.
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