description:
are you a motivated and customer-focused individual looking to join a dynamic team in the automotive industry? ressler motor company is currently seeking enthusiastic candidates to join our business development center (bdc) as bdc representatives. in this role, you will play a vital part in our dealership's success by connecting with customers and assisting them in finding their perfect vehicle and service solutions.
key responsibilities:
- customer engagement: engage with customers via phone, email, and other digital communication channels to understand their automotive needs and preferences.
- lead management: manage incoming leads and inquiries, ensuring timely and personalized responses to potential customers.
- appointment scheduling: schedule appointments for customers to visit our dealership for vehicle purchases, test drives, and service appointments.
- product knowledge: develop a strong understanding of our new and used vehicle inventory, as well as our service offerings, to effectively assist customers.
- customer follow-up: follow up with customers to ensure a positive buying and servicing experience, address any questions or concerns, and gather feedback.
- sales support: collaborate with our sales and service teams to facilitate a seamless customer journey from inquiry to purchase or service.
requirements:
- exceptional communication and interpersonal skills.
- customer-centric mindset with a passion for providing outstanding service.
- ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- previous experience in customer service, sales, or a call center is a plus.
- proficiency in using crm systems and digital communication tools.
- a high level of professionalism and a positive attitude.
- strong organizational and time management skills.
compensation details: 17-22 hourly wage
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