description:
mvr guidelines for all technicians
summary
technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.
important information:
- work type: in-person only (remote work not available).
- residency: applicants must live within daily commuting distance. no relocation assistance is provided.
- compensation: u.s.-based employment only; pay in u.s. dollars.
duties & responsibilites
- complete all installations according to company and industry standards.
- acquire and return equipment as directed.
- maintain tools and vehicles; report any maintenance issues.
- communicate with dispatch on arrivals, departures, and any delays.
- accurately complete daily reports and paperwork.
- maintain a clean and organized work vehicle and immediately report maintenance issues to the fleet manager, if operating a company vehicle. job requires local travel 100% of the time.
- technical development training/certification is required; successful completion is mandatory to remain an active employee.
- follow all company & osha safety rules.
- other duties as assigned.
pgm25
requirements:
competencies
- technical proficiency: possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
- problem-solving skills: ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
- customer focus: dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
- communication skills: clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
- attention to detail: thoroughness and precision in performing installations, conducting tests, and maintaining records.
- adaptability: flexibility to work in various environments and adapt to changing priorities or challenges.
- safety consciousness: commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
- teamwork: ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
- continuous learning: eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.
skills
- install residential/commercial video, his, xhs, cdv installation knowledge (training provided).
- strong customer service, time management and communications abilities.
- due to the nature of our customer base, fluency in english (speaking and understanding) is required.
- read and interpret operating instructions and procedures.
- basic math, computer, and troubleshooting skills.
- navigating and adjusting operating systems.
- ability to identify and troubleshoot technical difficulties.
- manage time effectively and work independently.
education / qualifications
- high school or ged preferred.
- requires the successful completion of all pre-employment testing, acceptable driving record and active driver's license.
- hold a valid driver's license.
- be at least 21 years old.
- have a minimum of three (3) years of driving history.
- maintain an acceptable motor vehicle record (mvr) with no major violations is required. note: insurance carriers may review up to seven (7) years of driving history to determine eligibility.
- must be able to independently operate a motor vehicle.
- due to the sensitive nature of our work inside customers' homes and businesses, all applicants must pass a comprehensive criminal background check. felony convictions will result in disqualification. misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.
compensation
- paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.
- benefits offered include health, dental, vision, long term and short-term disability policies, life insurance (company paid and optional voluntary), aflac plans, and a 401(k) with a company match.
physical requirements
- lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.
- use hand tools.
- frequent stooping, bending and twisting required.
- work indoors, outdoors, in confined spaces, and while exposed to varied weather.
- drive during all weather conditions, daytime and nighttime.
- madison telecommunications is a drug-free workplace. pre-employment, post-accident and random drug screenings are mandatory.
piaccea933be71-2121
