call center technician we are seeking a highly motivated and skilled call center technician to join our team. the role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.
call support technician position description: - answer live technical support telephone calls in an accurate and professional manner
- assist in the timely resolution of internet connectivity, e-mail and other isp related issues
- troubleshooting internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
- enter all calls and transactions into a tracking database
customer service representative position description: - answer live telephone calls in an accurate and professional manner from internet, telephone, and television
- assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
- troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
- enter all calls and transactions into a tracking database
skill requirements: - experience in basic home networking including wi-fi
- experience in tcp/ip and internet applications
- experience with windows and macintosh operating systems
- ability to quickly analyze and pinpoint problems
- exceptional writing skills and verbal communication skills
- possess a positive, caring and helpful attitude
- possess excellent telephone skills
- have strong team orientation
- ability to work flexible hours and weekends
position specifics: salary: supplemental pay - hourly rate with monthly performance incentive bonus
- quarterly internet reimbursement
if you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.
compensation details: 14.5-15
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