Client Service II Representative- Print Production/ Fleet
advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
main responsibilities:
- promptly informs supervisor of potential problems or customer concerns.
- promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- strong focus on providing good customer service.
- contributes to the creation of the site procedure guide to ensure all account processes are properly recorded.
- oversees workflow and job balance between staff and ensures tasks are completed within account sla requirements.
- responsible for communicating and training team in changes to workflow or procedure.
- oversees and manages daily and monthly records on service activity.
- effectively communicates with the client and staff.
- where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- responsibilities may include copy/print production/copy center, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse, file room/records file services based on assigned location.
- attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- site responsibility and location of coverage may change based on client and/or division needs.
copy/print production/copy center:
-responsible for prompt and accurate reproduction of all print requests.
-reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
-receives, logs, delivers and tracks all activity for reporting purposes.
-responds to customer requests.
-performs routine upkeep and basic maintenance of equipment.
-records and tracks customer inquiries and fulfillment of requests.
-performs daily convenience care functions as needed.
please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include covid-19 vaccination and other measures relating to covid-19.
in accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 - 23.37/hr
territory: bronx, ny
- hs diploma, ged, or equivalent experience required, plus 1 to 2 years of related experience.
- prior experience in a customer service environment.
- good computer skills/technical knowledge.
- ability to multitask and prioritize in order to meet deadlines.
- good customer service and communication skills.
- ability to work with minimal supervision.
- ability to work ot as needed.
- required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- ability to lift up to 50lbs.
- ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
who we are
what we offer
and even more perks!
pie32ca37a7bb7-2360
$84383-$100130 Annual
Canon U.S.A., Inc.
New York, New York, United States
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