Job Overview

client service iii representative- device maintenance

us-pa-philadelphia

job id: 33228
type: full-time
# of openings: 1
category: field service
pa-philadelphia-templeuheal-ms

about the role

are you ready to take your technical support and customer service skills to the next level? canon u.s.a., inc.'s client services division is excited to announce multiple openings for client services representative iii roles at new client sites in the philadelphia area.

in this on-site role you'll be the go-to for both device maintenance -ensuring printers, copiers, and other office equipment are running smoothly while delivering top-tier service to our clients. from troubleshooting and routine upkeep to managing service requests and providing excellent customer service, you'll play a vital role in keeping operations efficient and customers satisfied.

if you have strong technical aptitude, excellent communication skills, and a hands-on, problem-solving mindset with a passion for delivering exceptional service, we want to hear from you!

your impact

main responsibilities:

- promptly informs supervisor of potential problems or customer concerns.
- promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- strong focus on providing good customer service.
- contributes to the creation of the site procedure guide to ensure all account processes are properly recorded.
- oversees workflow and job balance between staff and ensures tasks are completed within account sla requirements.
- responsible for communicating and training team in changes to workflow or procedure.
- oversees and manages daily and monthly records on service activity.
- effectively communicates with the client and staff.
- where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- participates in the development, preparation and presentation of formal reporting requirements to the client.
- point of escalation onsite to address and remediate client concerns.
- responsible for maintaining site procedure guide documenting workflow processes and procedures.
- responsibilities may include copy/print production/copy center, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse, file room/records file services based on assigned location.
- attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- site responsibility and location of coverage may change based on client and/or division needs.

device maintenance:

-responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.

-follows daily, established maintenance processes and procedures.

-maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.

-evaluates equipment issues and notifies service department if unable to resolve.

-delivers paper.

-assists end-users in basic functionality of equipment. records meter reads.

-maintains service activity reports.

-monitors supplies and restocks inventory.

about you: the skills & expertise you bring

please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include covid-19 vaccination and other measures relating to covid-19.

in accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - 28.20 this position will support our customer at site locations in philadelphia, pa.

- hs diploma, ged, or equivalent experience required, plus 2 to 4 years of related experience.
- prior experience in a customer service environment, experience with service
- good computer skills/technical knowledge.

- prior experience with customer relationship management (crm) systems, specifically with servicenow is preferred.
- ability to multitask and prioritize in order to meet deadlines.
- good customer service and communication skills.
- ability to work with minimal supervision.
- ability to work ot as needed.
- required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- may require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- ability to lift up to 50lbs.
- ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

company overview

about our company - canon u.s.a., inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the united states and to latin america and the caribbean markets. with approximately $28.5 billion in global revenue, its parent company, canon inc., as of 2024 has ranked in the top-10 for u.s. patents granted for 41 consecutive years. canon u.s.a. is dedicated to its kyosei philosophy of social and environmental responsibility. to learn more about canon, visit us at and connect with us on linkedin at .

who we are

where talent fosters innovation.

do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. our employees have a strong work ethic, creativity, and a cooperative spirit. we believe in integrity, respect, empowerment, and making a difference in the communities we serve. there is a strong sense of pride in what we do individually and together as a team. join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

what we offer

youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. we demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

and even more perks!

-employee referral bonus
-employee discounts
-dress for your day attire program (casual is welcome, based on your job function)
-volunteer opportunities to give back to our local community
-swag! a canon welcome kit and official merch you cant get anywhere else

based on weekly patent counts issued by united states patent and trademark office.
all referenced product names, and other marks, are trademarks of their respective owners.

canon u.s.a., inc. offers a competitive compensation package including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. a more comprehensive list of what we have to offer is available at

we comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

you must be legally authorized to work in the united states. the company will not pursue or support visa sponsorship. all applicants must reside in the united states at the time of hire.

all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

if you are not reviewing this job posting on our careers site , we cannot guarantee the validity of this posting. for a list of our current postings, please visit us at .

posting tags

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