Job Overview

description:

company summary:

linkbank is a community-focused financial institution committed to positively impacting lives through personalized banking services and strong, values-driven relationships. by prioritizing our values of live, integrity, nurture, and knowledge, linkbank aims to foster growth and trust within the communities it serves.

general responsibilities / job summary:

• deliver a unique and positive experience for visitors to the solution centers.
• achieve solution center's goals through accurate transaction processing and tailored client solutions.

essential functions/duties:

1. promote corporate values: embody link's values of live, integrity, nurture, and knowledge in daily activities.
2. client service excellence: maintain a positive attitude and eagerness to learn while delivering top-notch client service.
3. transaction management: handle various client transactions, including deposits, withdrawals, loan payments, and account openings, via in-person, drive-thru, phone, or a mobile/online.
4. deposit processing: manage and log mail, night depository, and atm deposits as needed.
5. record maintenance: ensure compliance with retail operations guidelines for record-keeping and audits.
6. regulatory forms: accurately complete currency transaction reports and reg cc forms.
7. cash management: balance cash drawers and vault daily and maintain accurate audit records.
8. cash handling: order and manage cash and coin shipments to/from the federal reserve.
9. inventory management: order and manage supplies used in the solution centers.
10. training assistance: help train new employees and interns.
11. sales support: enhance the sales process by reviewing client profiles and referring clients for additional services.
12. policy adherence: follow internal controls, operational procedures, and risk management policies; stay updated on policy changes.
13. other duties: perform additional tasks as assigned.

requirements:

minimum qualifications:

• education: high school diploma or equivalent.

knowledge/skills/abilities:

• multitasking: manage multiple priorities effectively.
• detail-oriented: strong attention to detail and proactive problem-solving.
• banking knowledge: basic understanding of bank products and services.
• compliance: adherence to policies and procedures.
• technical skills: proficiency with computers and microsoft windows.
• client service: excellent client service skills with patience and empathy.
• interpersonal skills: strong communication, leadership, and organizational abilities.
• attendance: regular and predictable attendance

experience:

• preferred: prior teller experience or at least 1 year of cash handling and client service experience.

physical and mental job requirements:

• communication: clear verbal communication and comprehension.
• manual dexterity: ability to operate office equipment and computer terminals.
• physical stamina: capable of standing or walking for extended periods.
• visual acuity: sufficient vision for computer work.
• mobility: coordination and lifting up-to 20 pounds as necessary.
• travel: ability to travel to various bank locations as needed.

working conditions:

• essential functions above include reasonable accommodations, as applicable, under federal, state and local laws.

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