Job Overview

job category: c and r
requisition number: colle002077
posted: july 23, 2025
full-time
jacksonville, fl 32224, usa

job details

description

position overview

triad financial services is a leading provider of financial services and solutions, serving clients worldwide. we are seeking a highly motivated and skilled collector i (bilingual in spanish preferred) to join our growing team.

essential functions:

• generate high volume of outbound calls to early stage delinquent borrowers
• resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
• determine the reason for non-payment
• document mortgage collection systems with all activities and communications
• send notice of defaults (nods) to customers when required
• send letters to customers with pending post-dated payments
• demonstrate accurate knowledge and strict application of federal regulations and collection laws (fdcpa)
• skip trace accounts when identified or submitted by the collections supervisor or collections director. the skip trace task is preformed using various free websites such as; reverse search, white pages, etc.
• process mortgage payments in accordance with established guidelines
• follow all company and departmental policies and procedures
• utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
• consistently meet or exceed monthly goals
• be flexible with their time and schedule in order to meet the needs of the business
• perform other duties that may be assigned by supervisor

minimum qualifications:

• high school diploma or equivalent

• solid pc skills

• analytical and problem-solving skills and attention to detail

• communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences

• ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions

• knowledge of billing and collections procedures

• bilingual - spanish (preferred)

• at least 1 year of telephone customer contact experience

• ability to present a professional image to customers, coworkers and external contacts

• excellent verbal and written skills to communicate and negotiate with parties

• ability to prioritize multiple tasks and work well under deadlines

• knowledge of federal regulations and the fair debt collection practices act

• patience and ability to manage stress

• msp experience is a plus

• high school diploma or ged

physical demand:

• ability to safely and successfully perform the essential job functions consistent with the ada, fmla and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• ability to maintain regular, punctual attendance consistent with the ada, fmla and other federal, state and local standards
• must be able to talk, listen and speak clearly on telephone

compensation: starting pay - $21.00/hour+

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