community impact coordinator/resident services about us poah communities is a mission-driven organization managing over 13,000 affordable housing apartments. as part of the preservation of affordable housing, inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.
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about the role poah communities is seeking a highly qualified individual to serve as a
community impact coordinator for rock harbor village and the residences at lawrence hill. the community impact coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the poah communities community impact department. rock harbor village is community housing development for elderly and disabled individuals located in orleans (cape cod), massachusetts. the 100 garden apartments are housed in 5 residential wood framed, shingled buildings. all of the buildings were originally constructed in 1978. the property is setback from the main road and is close to the town's center, retail stores and major transportation routes. the site contains a well-used community building, barbecue areas and a pet park. it is 100% section 8 and historically has had a 99% occupancy rate. the residences at lawrence hill, a development of 46 units affordable family housing in wellfleet, ma will expand opportunity for low-income families in a community that desperately needs permanent, year-round affordable housing to stabilize its year-round community.
about your impact reporting to the property manager, the community impact coordinator will be responsible for assisting and supporting residents in the following ways:
- assess the needs of residents and families by administering an annual resident survey
- develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
- coordinate the delivery of services with local human service providers
- identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
- maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by hud.
- establish program targets, track and measure progress. analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
- effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
- remain updated on fair housing, eiv, ada, mandated reporting and other pertinent hud rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
- attend all required meetings and prepare and participate in additional and/or special projects, as required from time to time by the property manager.
about you qualified candidates will ideally have:
- minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
- ability to work with and motivate diverse resident populations
- basic proficiency in the use of computers including word and excel
- demonstrated time management skills and proven organizational skills
- resident coordinator certification is a plus
- college degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus
benefits at poah communities poah communities prioritizes the wellbeing of you and your family by offering a comprehensive benefits package:
- health & wellness: medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
- financial: 401(k) with up to 4% company match; fsa options for healthcare, dependent care, and commuting; life & ad&d insurance; free financial coaching
- time off: 15 days of pto (increases with tenure), 2 personal days, and 11 paid holidays annually.
- paid leave: 12 weeks parental leave; bereavement; jury duty; voting
- incentives: employee referral bonus, suggestion rewards, employee recognition programming
- professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
our salary structure is competitive and reflects individual experience. poah communities embraces equal opportunity employment and values workforce diversity. for additional details, please visit our website at
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