job summary
this is a sales support position responsible for providing direct support to all assigned account executives, marketing associates, and customers. as a csr (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
responsibilities
- answer all incoming concerns/needs from all customers
- key pick-up request, handle transportation/routing on delivery questions
- process will-call orders
- provide customers with invoice copies.
- process credits
- maintaining call list
- monitor orders before the cut-off
- communicate regularly with the ae (account executives) and customers.
- manage the same-day deliveries for opco (operating company)
- perform other duties as directed by supervisor.
qualifications
education
- high school diploma or equivalent.
experience
- 1 year prior outside foodservice sales coordination or customer support experience
- preferred: previous call center experience
professional skills
- strong telephone communication skills
- able to work in a fast pace environment
- ability to sit and work at a pc for extended periods
- proficient in ms office
