Job Overview

as a customer service representative at moyer pest control, you will play a crucial role in ensuring customer satisfaction and loyalty. your primary responsibility will be to address customer inquiries, resolve issues, and provide information about our pest control services. you will act as the first point of contact for customers, guiding them through our offerings and helping them make informed decisions. this position requires a strong commitment to delivering exceptional service, as your interactions will directly impact the company's reputation and customer retention. ultimately, your efforts will contribute to creating a positive experience for our clients, fostering long-term relationships and trust across all our service lines. you will work onsite (not remote ) in our new location in nazareth, pa.

minimum qualifications:

• high school diploma or equivalent.
• proven experience in a customer service role, preferably in a related industry.
• strong verbal and written communication skills.

preferred qualifications:

• experience in a home services business
• familiarity with customer relationship management (crm) software.
• bilingual abilities are a plus.

responsibilities:

• respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• assist customers in scheduling appointments and provide detailed information about services offered.
• resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
• maintain accurate records of customer interactions and transactions in our database.
• collaborate with team members and other departments to enhance service delivery and address customer needs.
• be willing to be cross trained on other moyer indoor outdoor lines of business

benefits at moyer:

• medical and dental offered first of the month following 60 days of employment
• competitive pay
• paid training
• generous pto program-start earning time off after 90 days of employment
• 401(k) with company match
• health savings account with employer contribution
• discounts on all moyer services

skills:

the required skills for this position include excellent communication and problem-solving abilities, which are essential for effectively addressing customer inquiries and concerns. strong organizational skills will help you manage multiple customer interactions and maintain accurate records. additionally, proficiency in using crm software will enable you to track customer interactions and streamline service delivery. preferred skills, such as industry knowledge and bilingual abilities, will enhance your capability to connect with a diverse customer base and provide tailored solutions. overall, these skills will empower you to create a positive customer experience and contribute to the success of moyer pest control. eoe

day shift

compensation details: 19-22 hourly wage

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