Job Overview

dppis seeking acustomer support analystfor our client the banking industry in columbia, sc.

work arrangement:

• hybrd: 3 days onsite, friday and monday remote.
• w2 position; 6 months

responsibilities and duties:

• thecustomer support analystreceives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
• will train on new business applications and be prepared to support upcoming system implementations.
• maintains high levels of customer satisfaction, demonstrates commitment to quality, related to operational and technical support of complex products and/or processes of the bank. knowledge of major products and services and has the ability to apply this knowledge appropriately.
• learns existing business applications, how they interact with other applications and provides timely support to end users. resolves customer/ association partner inquiries and issues. recommends appropriate solutions. resolves complex or reoccurring issues.
• understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
• understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• demonstrates support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the customer support department and system deployments.
• ensures the customer's issue is fully resolved for all requests. serves as a core support services employee under the bank's short term emergency plan (step) and is available to provide support when the bank operates under this plan
• uses multiple system tools to search and troubleshoot questions and issues of systems and applications
• ability to manage multiple concurrent objectives, making effective judgments as to prioritizing and time allocation, as well as being accountable for personal self-development to include maintaining knowledge for supported systems.

required knowledge, skills, and abilities:

• education and/or experience equivalent to an associate degree in business or technical discipline, as well as related experience or product knowledge to accomplish primary duties.
• experience in customer support/call center environment preferably dealing with pc and application software, mainframe and client server computer systems
• certified help desk professionalpreferred.
• hipaacertified preferred.
• ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
• strong customer service orientation; desire to embrace technology as a means of improving service
• proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment

work environment:

• this is a consulting opportunity with one of the largest financial institutions in south carolina. our client is a growing lending institution with over $39 billion in assets.
• they place great value on their employees and consultants and offer a smoke-free work environment and business casual dress. enjoy working in columbia's revitalized downtown community, surrounded by institutions rich in culture, eclectic restaurants and retail stores.

interested? learn more:
click the apply button or contact our recruitermaricelat(url removed)to learn more about this position (#(phone number removed)).

dppoffers a range of compensation and benefits packages to our employees and their eligible dependents. call today to learn more about working withdpp.

authorized us worker- us citizens and those authorized to work in the us are encouraged to apply. we are unable to sponsor at this time.eoe/aa/v/d