summary: putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. when you join our team, you're not just taking a job-you're becoming part of a global legacy that builds the future, one pour at a time. as a customer support specialist, you'll play a vital role in delivering the exceptional service that sets putzmeister apart. you'll work with passionate professionals, cutting-edge equipment, and a company that truly values its people. if you're ready to make an impact and grow your career with an industry leader, putzmeister is the place for you.
essential duties and responsibilities:
- respond to customer inquiries timely via telephone and/or email and log interactions in the salesforce case management system. inquiries may include, but are not limited to, parts lookup, pricing and availability, quoting, ordering, shipment tracking, etc.
- collaborate with other departments to resolve customer and/or dealer complaints and issues in a timely and professional manner.
- contribute to team goals and objectives by meeting individualized performance metrics and targets.
- strong problem-solving skills with attention to detail and the ability to multitask.
- perform additional duties as assigned or required.
qualifications:
- soft skills include active listening, empathy, flexibility, conflict resolution, teamwork, collaboration, patience, and dependability.
- must be able to work a flexible schedule between 8 a.m. and 5 p.m., with the potential for some weekday evenings and/or weekends.
education/certification/training:
- 1+ years of experience in customer service
- associate's or bachelor's degree preferred; consideration may be made based on related experience.
work environment/physical demands:
- while performing the duties of this job, the employee is in a typical office environment, occasionally exposed to noise, dust, and chemicals.
- safety glasses and shoes must be worn at all times while in designated areas of the production floor or warehouse.
the above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.
company benefits - comprehensive benefits (medical, vision, and dental insurance)
- company paid hospital indemnity/accident insurance
- hsa - incentives for company contributions
- fsa plans
- company-paid life insurance
- company paid short term/long term disability
- paternity leave
- 401k plan with company match
- profit sharing
- company events
- education reimbursement
- boot reimbursement
- uniform program
- employee discount program
pi14d3e93e3e54-9040
