Job Overview

overview:

busy, privately owned dental office, is seeking an energetic and knowledgeable dental front desk business assistant

• monthly bonus potential
• health insurance
• 401k

responsibilities:

• welcomes all patients to the office by their name; provides personal introduction
• educates patients on the completion of patient intake forms.
• confirms, updates, and verifies all patient demographic and clinically necessary information.
• obtains and updates patient insurance information.
• educates patients on the next steps; performs patient hand-off to the dental assistant of clinician.
• monitors patients' waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients' needs.
• partners with the office team to ensure patients' visits exceed expectations; take appropriate action when visits to not exceed those expectations.
• partners with the office team to onboard and train new team members.
• updates treatment plan information in the company system at the direction of the treating doctor; collects and posts patient payments.
• partners with the office manager and doctors to optimize the patient schedule and flow.
• monitors computer system for late patient arrivals and missed appointments; follows-up with patients to confirm arrival or reschedule for the same day or next available appointment.
• monitors computer system and completes daily patient appointment confirmations and completes insurance verifications.
• performs general office duties; mail distribution; filing and pulling of patient charts; daily chart audits; ordering of office supplies; daily shipping and receiving and shredding of protected health information.
• maintains a safe, clean, and professional reception area including patient entrances, waiting areas and bathrooms.
• other duties as directed by supervisor.

qualifications:

requirements/qualifications

• education level: high school or diploma or ged
• job related/industry experience: 1-3 years
• ability to use microsoft office word, excel applications, and company operational systems
• physical requirements: mostly walking, talking, standing, and updating information in computer systems
• dentrix highly preferred, dental front desk experience required.

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