Job Overview

Title:

Desktop Support coordinator

Description:

desktop support coordinator

location tulsa, ok

reports to it director

team cos

experience 3 years

position summary

the desktop support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the team. lead and encourage teams to reach goals while implementing the company's standards and policies.

this role serves as the initial point of contact for technical support.

essential functions

  • manage the ticketing queue and assign tickets as per established sla guidelines.
  • resolve issues on pc operating systems.
  • assist customers with connectivity and provisioning via ras and/or vpn access.
  • provide verbal and written instructions at a level of detail commensurate with their pc knowledge and experience.
  • complete troubleshooting for pc operating systems.
  • devise standard operating procedures for equipment setup, which streamline maintenance functions.
  • maintain integrity of operating systems, primarily device managers and tcp/ip configuration.
  • produce and provide technical documents for resolution processes in the desktop environment.
  • possess the fundamental understanding of internet connectivity, networking terminology, web and email protocols
  • analyze and identify trends in issue reporting and devise preventive solutions
  • mentoring other team members on hardware and software problem analysis and resolution
  • take initial telephone or email inquiries.
  • recognize and escalate more difficult problems to specialists within the team

skills

  • desktop imaging
  • ms office (word, outlook, excel)
  • pc and laptop troubleshooting
  • windows 10
  • windows updates
  • virus protection
  • software deployment
  • av room support (msft teams video conferencing)
  • critical thinking skills
  • excellent communication skills, both verbal and written

cyntergy

cyntergy has a beautiful work facility, excellent compensation and benefits, a team culture that encourages personal development, is community oriented and supports volunteer work. we are an eeo employer.

end of job posting



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Salary:

$42353-$58001 Annual

Company:

Cyntergy

Location:

Tulsa, Oklahoma, United States

This job posting has expired and is no longer accepting applications.

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