title: support specialist
classification: non exempt
role: residential/community-based care, support & training provider to clients with development disabilities. reports to service support coordinator
qualifications education: h.s. diploma or equivalent required.
experience: minimum 12 months direct support experience working in residential or community-based setting, with people of similar specific needs i.e. developmental disabilities; behavior challenges; psychiatric diagnosis; medical involvement
certifications: must have current cpr/first aid certification
key responsibilities: - to work with clients in a way that ensures the service is delivered in compliance with legislation, aya living's philosophy, policies, practices and contractual requirements
- to work with clients in a way that promotes their equality, diversity, choices and rights
- to develop professional working relationships with clients and establish and maintain effective communications with them and any other relevant parties
- to obtain relevant information about clients, assess their needs and contribute to the planning and delivery of the service agreement
- to keep appropriate records of work and communication, preserving the strictest confidentiality
- to contribute to the protection of individuals from all forms of abuse and report incidents appropriately
- to promote, monitor and maintain the health, safety and security of clients at home and in the community
- to administer first aid and medication as required and appropriate
knowledge & understanding: - domestic care techniques including personal hygiene, cooking & cleaning
- social care techniques including conflict resolution and wheel chair operation
- functional skills including financial management
- community services and resources availability and access
- relevant legislation, policies and practices
- medical intervention including first aid & cpr
skills: - strong interpersonal
- excellent verbal and listening communication
- supervisory
- decision making
- planning, organizing and prioritizing
- multi-tasking
- analytical and problem solving
- time management
- stress management
- financial management
- conflict resolution
job specifics: - assisting and supporting all aspects of client's daily living and activity choices
- implementing and 'following through' on all aspects of all relevant service agreements
- providing information, advice, guidance and support to individuals regarding personal issues and life choice
- promoting and pursuing advocacy for individuals
- liaising and consulting with the client's team as necessary
- attending individual program plan and interim meetings as directed
- completing all data collection and daily documentation
- ensuring client access to nutritional food that they enjoy
- ensuring all symptoms of illness reported by clients are promptly referred to the physician of their choice and to the support team coordinator
- following all adult protective services reporting guidelines
- abiding by company policy, federal and state laws regarding customer confidentiality
- establishing and maintaining effective communication links with all relevant parties as specified
- ensuring client access to clean clothing, sanitary and sufficient hygiene supplies and laundry facilities.
- ensuring client access to transportation as specified
- accompanying clients to appointments and activities as specified
- assisting client with budgeting as specified and or making company purchases as directed, providing receipts for all monies spent
- advocating and demonstrating respect for clients' human and civil rights
- assisting with home exterior and lawn maintenance in keeping with neighborhood standards
- assisting with home interior maintenance, liaising with landlords regarding repairs or other services as necessary and reporting all problems and solutions as appropriate
- assisting with all hygiene and domestic operations in the event of client inability or refusal
- communicating with day program services as necessary in a polite friendly manner
- administering medication as specified or required
- assisting with provision of meals and snacks as specified and time scheduled by the client
- preparing administrative reports and keeping all documentation filed appropriately
- job training and personal development as necessary
- any other duties assigned by support team coordinator, or director.
- ideal candidate - caregiver - caregiving - direct support professional - dsp- direct care worker - assisted living - in home caregiver - home health aide - hha - nursing home - cna
compensation details: 16.85-19
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