the director of operations planning and customer relations will lead, manage, and improve the operations of the business with an emphasis on planning and customer service. this role holds a seat on our senior leadership team and they will run the demand and supply or the organization with direct responsibility for these functions: siop, customer service, purchasing, shipping & receiving. this key role will lead in the effort to execute the operations plan and meet our customers' requirements.
major areas of responsibility:
- manage, coach/mentor, integrate, and align a team of functional managers and supervisors. resolve conflicts, prioritize top priorities, make decisions, and create accountability. serve as subject matter expert when needed.
- establish and report to senior leadership team meaningful daily, weekly, and monthly metrics such as production output, scheduling commitments, on time releases, inventory turns, sales and budgets.
- provide strategic direction of a siop process along with necessary master schedules and capacity plans.
- manage material requirement planning data and issue job travelers (routers) to the production floor that optimize manpower, machinery utilization, and inventory levels.
- assess needs and implement corrective action on an ongoing basis. inform management, purchasing, manufacturing and customer service of schedule slippages, bottlenecks, or other problem areas in a timely manner.
- accountable for full-life cycle customer service operations, including but not limited to contract review, new order entry, contract administration, contract negotiation, and rfq/quoting/proposal activity.
- establish clear and accurate communication with customers.
- oversee administration of contract requirements, deliverables, and terms and conditions to functional areas.
- implement procedures and standard work. leverage lean enterprise principles, industry best practices, and ensure adequate training of our workforce.
- communicates directives, polices, and change management. serve as a hands-on initiative-taker working with a sense of urgency while ensuring the workforce builds trust in common goals and objectives.
- coordinate the integration of cross functional teams in support of production objectives to drive outcomes.
- partner with human resources to recruit, develop, train, and retain our production workforce. responsible for keeping the employee skills matrix up to date, hiring plans, forecasting, performance management.
requirements:
- bachelor's degree in relevant field required and/or 10 years of experience in the field of production planning in aerospace.
- forecasting and materials management background.
- previous sales-inventory-operation-planning (siop) methodology in advanced manufacturing required.
- customer-facing experience preferred.
- understanding of the aerospace and high technology industry ecosystem and supply chain including special processes such as heat treatment, coatings, and testing.
- experience working in a mid-sized company workforce, driving accountability into management team, and developing a robust labor force for sustainable growth.
- must be able to work under stringent deadlines and have a sense of urgency
- demonstrated project management, organizational, budgetary, and negotiation skills.
- demonstrated ability to communicate effectively at all levels of the organization - internally and externally.
- demonstrated ability to create, analyze and report on data in a professional manner to all levels of the organization to drive business results.
- strong technology skills including erp proficiency (e.g., epicor kinetics) and communication tools (e.g., microsoft windows, outlook, excel, word).
physical requirements:
- must be able to sit/stand for prolonged periods of time.
- ability to walk long distances through the building.
- ability to push/pull/carry up to 50 lbs.
physical demands:
legend
n (not applicable)
activity is not applicable to this position
o (occasionally)
position requires this activity up to 33% of the time (0-2.5 hours/day)
f (frequently)
position requires this activity up to 66% of the time (2.5-5.5 hours/day)
c (constantly)
position requires this activity more than 66% of the time (5.5+ hours/day)
lift/carry 10-50lbs
o
stand
o
walk
o
manually manipulate
o
squat or kneel
o
bend
o
reach above shoulder
o
pi8c5877be358d-5786
