company summary don't miss our hiring day on august 27th from 11 am - 4 pm! we're opening our doors for an exclusive day of hiring for our wireless customer service roles supporting boost mobile - and yes, same-day offers are on the table! this event is a by-appointment-only, which will be scheduled following a quick 30-minute screening call with one of our recruiters. walk-ins will not be accepted. this is your chance to: - tour our local office
- interview in-person with our hiring team
- get an inside look at a day in the life of our cxo team
spots are limited, so apply now to reserve your screening call. once you apply, we'll be in touch with next steps. $17.50/hr starting pay with opportunity to increase pay to $19.25/hr within 60 days. no experience required. we provide full-time paid training! role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days! department summary boost mobile is redefining expectations with bold action and a nationwide cloud-native 5g network. we're built to disrupt and ready to lead.
job duties and responsibilities what you'll do: - serve as the voice of boost mobile, helping customers by resolving issues and promoting our services
- maintain strong knowledge of our wireless products, accessories and pricing plans
- respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
- identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
- become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base
what's in it for you: - career growth: opportunity to promote two levels within your first year!
- comprehensive benefits: paid training, time off, medical, dental, vision, life insurance packages, hsa, 401(k) with company match, employee stock purchasing program and tuition reimbursement
- exclusive perks: complimentary dish tv ($114.99/month), discounts on sling tv ($5/month), and boost mobile plans (starting at $15/month)
additional pay: earn an additional $2/hr for shifts after 6 pm and on weekends!
application process:
after completing your application, the next step is a 15-20 minute questionnaire. you'll also get a chance to watch brief videos for a realistic role preview.
skills, experience and requirements- high school diploma or ged required
- ability to work full-time on-site
- flexible to work shifts which can include evenings, weekends, or holidays
- smartphone or device connected to a network with an active mobile data plan
- pre-employment screen required
- key skills: customer service, dependability, resilience, problem solving, continuous development, multitasking, integrity
salary rangescompensation: $17.50/hour
benefits we offer versatile health perks, including flexible spending accounts, hsa, a 401(k) plan with company match, espp, career opportunities, and a flexible time away plan; all benefits can be viewed here: dish benefits .
the base pay range shown is a guideline. individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. candidates need to successfully complete a pre-employment screen, which may include a drug test and dmv check.
the posting will be active for a minimum of 3 days. the active posting will continue to extend by 3 days until the position is filled.
