service advisor job description: description:
we offer: - competitive pay
- ongoing professional training
- excellent benefits package including
- medical
- dental
- vision
- life, long term disability, critical illness, accident insurance
- legal shield
- 401(k) and profit-sharing plan with employer match
- paid holiday, sick and vacation time
summary: intake customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.
essential duties: - assist service manager in maintaining an efficient service department with a high degree of customer satisfaction.
- up-sell services to customers by informing them of service specials and any additional work needed.
- provide exemplary customer service to both internal and external customers
- thoroughly understand customers concerns and clearly describe them on the work order.
- estimate costs and completion dates at time of sale and communicate them to the customer.
- assign jobs the technicians based on skill level and current resource availability.
- review work in progress to ensure timely completion and inform customer immediately of any delays or additional costs.
- determine correct parts and part numbers for work to be performed and insure they are all sold to work order prior to closing work order
- complete estimates for internal and customer accident repairs
- ensure all customer, internal and warranty repair orders are opened and closed correctly and in a timely fashion.
- follow procedures to ensure quick and efficient submission of warranty claims. monitor claims on a daily bases and make any correction or resubmissions immediately.
- be familiar and efficient with all phases of the computer systems required for service advisor and warranty management.
commitments: - treat all employees and customers fairly, courteously, and with dignity.
- be prompt and available for flexible scheduling.
- be honest and fair in all business dealings.
- continually learn more about the products and services you sell. attend training sessions to keep current with sales techniques and other service department issues.
working conditions: - the noise level in the work environment is occasionally loud.
- is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- occasionally, exposed to exhaust fumes or other airborne particles.
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