Job Overview

description:

the temecula koa at vail lake resort is an outdoor campground destination looking for enthusiastic people to join our housekeeping hospitality team. located in beautiful southern california among a grove of oak trees, we are a year-round park offering camping close to the temecula wine country, beautiful vail lake, and miles of mountain bike, horse, and hiking trails. our goal is to create a great camping experience for our guests by offering excellent customer service. if you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

working hours:

• part time positions available
• days will vary depending on needs of the department and can be sunday-saturday
• scheduled hours can be from 7am-8pm but most occur 10am-8pm
• 10-25 hours/week depending on occupancy and position
• high activity around all holidays and weekends
• $17/hour and up depending on experience.

responsibilities

• ensures customers receive a high level of service consistent with our customer service philosophy
• communicate with all staff and management using teams
• enforce campground policies and implement solutions consistent with goals of park
• proactive guest management to ensure positive environment for all guests
• coordinate with guest service/front desk staff for guest arrivals
• coordinate with guest service/front desk staff for problem resolution when applicable
• utilize creative problem solving skills
• daily cleaning and maintenance of the restroom facilities
• janitorial duties on all buildings at the campground
• cleaning and preparation of deluxe cabins and deluxe tents for guest arrivals. this includes but is not limited to: striping of linens, washing of dishes, cleaning of all surfaces, making beds, vacuuming, replenishment of consumables, tidiness of outside areas, etc.
• laundry of linens for deluxe accommodations as needed
• contribute to the organization of all housekeeping supplies
• complete various duties as assigned by manager which can include but are not limited to: light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground.

requirements:

• good customer service and communications skills

• ability to multi task and prioritize

• able to work with others and work independently

• professional appearance and attitude towards guests and fellow team members

• communicate professionally and patiently

• be on your feet during shift and able to lift at least 30 lbs.

• climb stairs, bend, lift, and move repetitively as needed

• ability to thrive in a fast-paced environment

• actively communicate both verbally and written

• speak english, bilingual a plus

pm21

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