primary job title:
hr specialist
alternate/related job titles:
human resources coordinator
hr operations specialist
employee relations representative
hr administrative associate
hr support specialist
location:
berlin, ct
onsite flexibility:
onsite
contract details:
position type: contract
contract duration: 6 months
start: 09/08/2025
end: 03/06/2026
pay rate: $20 - $23/hr
shift/hours: 8:00 am - 4:30 pm (30-minute lunch)
job summary:
the hr specialist will support a range of core human resources functions, including employee support, regulatory compliance, compensation analysis, and organizational development. this role plays a key part in maintaining effective hr operations by advising on policies and procedures, resolving inquiries, and coordinating internal hr processes in an onsite office environment.
key responsibilities:
resolve employee and hr customer inquiries via phone and electronic channels across benefits, staffing, compensation, hris, leave, and employee & labor relations.
educate users on company policies and hr tools to encourage self-resolution.
handle daily phone calls using a call management system.
support managers and hr teams in executing consistent hr processes and procedures.
manage the full lifecycle of hr cases, including opening, tracking, escalating, and closing.
analyze information to develop solutions and provide accurate policy and system guidance.
refer complex cases to the appropriate hr specialist, center of expertise (coe), or hr business partner.
utilize hr knowledge base and recommend updates to hr portal content.
maintain contact with customers through resolution of each inquiry.
meet service-level agreements for response accuracy, professionalism, and timeliness.
maintain compliance by supporting employee records and legal documentation.
enhance hr operations through ownership, initiative, and ongoing contributions.
required experience:
minimum of 3 years of hr experience.
experience supporting a variety of stakeholders, including employees, hr staff, and retirees.
nice-to-have experience:
familiarity with hr case management systems and internal portals.
prior experience updating and maintaining hr knowledge bases or desktop procedures.
required skills:
superior customer service and communication skills
analytical thinking and attention to detail
time management and independence
preferred skills:
strong knowledge of hris, benefits, and leave administration
proficiency with microsoft word and excel
knowledge of legal policies (e.g., eeo, affirmative action)
experience classifying job roles and evaluating compensation
hr certification preferred
additional skills:
organization and follow-up skills
problem-solving and troubleshooting
familiarity with collective agreements and personnel policies
skill in preparing occupational classifications and flowcharts
understanding of benefit and pay-scale systems
ability to coach and counsel in hr processes
benefits:
medical, vision, and dental insurance plans
401k retirement fund
about the client:
fortune 500 energy company serving new england. committed to safety, reliability, environmental leadership, and expanding energy options. values customers, communities, and employees. seeking diverse and talented individuals to join our team.
about gtt:
gtt is a minority-owned staffing firm and a subsidiary of chenega corporation, a native american-owned company in alaska. as a native american-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. our clients are fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the us and canada. we look forward to helping you land your next great career opportunity!
job number: 25-24972
