Job Overview

description:

with all your career options, why not choose a company where you can own part of the business?

macarthur co. is 100% employee-owned and offers an outstanding suite of employee benefits. what began in 1913 as a small manufacturer of pipe insulation has grown into a national distributor of building materials. at macarthur, you get to own a piece of the value our combined honest efforts create.

as a sales support specialist, you will be an enthusiastic connector between our outside sales team and our customers. the focus of this job is making connections with people, build an understanding of our products and culture, and ensuring customer orders are processed accurately. an ideal candidate will work best in a fast-paced environment where results need to be shared and effectively delegated when necessary.

responsibilities:

• support outside sales team members
• handle inbound and outbound calls
• directly work with long-term customers on a daily basis
• finalize and oversee the fulfillment of customer orders
• think about steps necessary to make the customer experience successful
• able to handle detailed work quickly & correctly
• following up carefully and cheerfully with customers to ensure preservation of relationships
• open, flowing communication is important

job requirements:

• experienced with microsoft office suite (excel, outlook, word)
• ideal candidates have a few years of inside sales & customer service experience
• roofing, mechanical, industrial, hvac, and siding product knowledge and experience preferred
• strong communication skills
• experience in the construction industry is helpful
• be a team player who isn't afraid of leading
• willing to jump in and roll up your sleeves to help out when necessary
• strong time management skills
• intent on listening and able to communicate concisely while being willing to ask questions
• able to sit or stand in front of a computer for long periods

sales support specialist benefits package:

• outstanding family medical benefits package
• substantial stock ownership program
• competitive compensation packages
• paid time off (pto) & 8 paid holidays each year
• employer-sponsored family dental insurance
• 401 (k) and roth 401 (k) investment accounts (with substantial employer matching)
• employer-sponsored life & disability insurance

this job posting includes a summary of work, skills, abilities, and essential functions; more details are provided during interviews.

pm21

requirements:

compensation details: 20-25 hourly wage

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