we're looking for a client-focused account manager to join our team. in this role, you'll build strong relationships with clients, ensure their satisfaction and retention, and uncover opportunities to grow accounts. you'll act as a trusted advisor, connecting business goals with technology solutions while advocating for your clients internally.
what you'll do
- serve as the main point of contact for assigned clients (non-support).
- build long-term client relationships and ensure high satisfaction.
- lead quarterly business reviews (qbrs) and present service performance.
- collaborate with technical leaders on it roadmaps and budget planning.
- identify and manage upsell/cross-sell opportunities.
- track contracts, renewals, and licensing.
- maintain accurate crm records and client documentation.
benefits:
- 401k with employer match
- profit sharing plan
- competitive wages
- health care coverage
- paid time off
- employer sponsored events
position type:
full-time/regular
what we're looking for
- 3-5+ years in account management, client success, or similar role.
- experience in it services, msp, saas, or telecom preferred.
- excellent communication and relationship-building skills.
- organized, detail-oriented, and proactive.
- crm and microsoft 365 proficiency.
additional guidelines:
- 18 years of age or older.
- able to provide proof of us person status
- willing to submit to a drug screen
- willing to submit to a background check
job location:
lewes, de, united states
no relocation assistance provided
pif6d-5198
