inter technologies corporation (itc) provides expert audio-visual integration services. our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the united states, canada, and mexico. itc is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list!
lead av technician (buffalo, ny)
title: lead av technician - buffalo
department: operations
reports to: project manager
position purpose & objectives
the lead av technician is responsible for directing and overseeing installation teams in the deployment of professional audio-visual (av) systems, with a strong emphasis on educational environments (k-12 and higher education). this role ensures installations are completed to avixa standards , project specifications, and itc's quality and safety guidelines.
the lead av technician provides technical leadership on-site, supports the professional development of junior technicians, and ensures that all installations meet compliance, performance, and client satisfaction expectations. this position reports to a project manager and is part of the operations team supporting itc's mission of delivering best-in-class av integration solutions .
essential responsibilities
leadership & project execution
- direct and oversee av installation teams, ensuring work complies with avixa/infocomm standards , manufacturer guidelines, and itc procedures.
- coordinate day-to-day project activities including scheduling, work assignments, and ensuring timely completion of tasks.
- provide on-site problem-solving, technical expertise, and serve as the primary technical contact for clients and project managers.
- train, coach, and mentor junior technicians to develop technical and professional skills, supporting advancement toward certifications (cts, cts-i).
- ensure job sites are professional, safe, and represent itc with a high level of customer satisfaction.
technical duties
- install and commission av equipment such as projectors, displays, interactive boards, cameras, control systems, dsps, and speaker systems with an emphasis on classroom and lecture hall environments.
- terminate, test, and label av cabling in accordance with avixa standards and itc's quality benchmarks.
- perform system testing, troubleshooting, and adjustments to confirm functionality and performance.
- accurately interpret signal flow diagrams, architectural drawings, and wiring schematics.
- work in diverse construction environments: drilling, mounting, working on lifts (above 10 ft.), and accessing confined spaces as required.
collaboration & client interaction
- maintain effective communication with project managers, account executives, and clients regarding progress, issues, and site conditions.
- represent itc professionally with customers, acting as a trusted technical leader.
- provide feedback on project workflows, identifying opportunities to improve installation processes.
knowledge, skills & abilities
- leadership experience: 2-4 years in a lead or supervisory av installation role.
- certifications:
- cts required.
- cts-i must be achieved within 3 months.
- technical expertise:
- knowledge of avixa standards and best practices for educational installations.
- proficiency with av control systems (crestron, extron, amx), dsps (biamp, qsc), and video/audio distribution.
- familiarity with classroom-specific technologies: lecture capture systems, wireless presentation, distance learning tools, etc.
- soft skills:
- strong leadership, communication, and mentoring skills.
- ability to problem-solve under tight timelines.
- professional, approachable, and team-oriented.
- other requirements:
- ability to lift 75 lbs. and work on ladders/lifts.
- valid driver's license and reliable transportation.
- flexibility to travel regionally and nationally on short notice.
supervisory responsibilities
- direct and coordinate av technician teams on job sites.
- provide coaching and mentoring to junior technicians.
- ensure compliance with scheduling, safety, and quality standards.
- act as liaison with client representatives and itc leadership.
success factors
- demonstrates optimism, professionalism, and accountability.
- leads by example, showing initiative and adaptability.
- builds trust and rapport with both colleagues and clients.
- provides clear communication, constructive feedback, and team motivation.
- upholds itc's reputation for high-quality av integration.
working conditions
- work may be in comfortable indoor educational environments, but also includes construction sites with varying temperatures.
- regular use of ladders, lifts, and hand/power tools.
- regional travel required; national travel opportunities available.
compensation & benefits
- competitive salary with full-time employment.
- paid vacation and sick leave.
- medical, vision, and dental insurance options.
- generous daily per diem while traveling.
- 401(k) program with employer contribution after one year.
- company-provided toolkit, ppe, uniforms, and cell phone stipend.
- all work-related travel booked and paid by itc's travel team.
the pay range for this role is:25 - 35 usd per hour(buffalo, new york)
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