description:
position summarythe leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. the leasing consultant is 100% customer-facing. the primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.ongoing essential duties
- utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
- is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
- strives to meet and exceed occupancy goals
- is familiar with fair housing regulations and performs all tasks accordingly
- maintains a working knowledge of the local community, including local schools, business, and events
- participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
- performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
- serves as a first point of contact for residents, works to resolve any issues or complaints.
- quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
- quickly escalates any customer service issues to site management when support is needed
- communicates effectively to site management and maintenance team to resolve any noticed issues
- enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
- enthusiastically greets each person who enters the office
- approaches each situation in a friendly and helpful manner
- maintains a pleasant, professional, and cheerful presence at all times
- always presents a professional appearance and follows established dress code policy
- strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.
- other duties as assigned
requirements:
required skills/abilities:
- basic computer knowledge including proficiency in microsoft word, excel, and outlook
- experience in social media and technology
- proficiency in converting phone calls to appointments and appointments to leases (sales)
- ability to act independently and make decisions
- excellent verbal and written communication skills
- flexibility to work weekends, overtime, and other unscheduled times as required
supervisory responsibilities:
- this position does not have supervisory responsibilities
education and experience:
- customer service experience
- at least 6 months experience in the apartment, leasing, or hospitality industry preferred
- high school diploma or equivalent combination of education required
physical requirements:
- prolonged periods sitting at a desk and working on a computer.
- must be able to lift up to 15 pounds at times.
pi1572f4038be4-6865
