Job Overview

description:

position objective: the objective of a which wich line staff is to make superior sandwiches in a clean, friendly and vibacious environment while delivering excellent guest service.

job responsibilities:

guest service demonstrate superior service by providing "service with vibe".

demonstrate the 10 points of superior service:

1. commitment to our guests

2. be the ambassador of the "vibe" and the brand - lead by example

3. respect and courtesy

4. presenting a clean and polished image through our attire 5. ambassador of standards

6. professionalism

7. efficiency

8. no problem is too small - never say no

9. handle guest complaints professionally

10. maintain property and equipment to ensure guests have a safe and superior dining experience

our team

it is the responsibility of the employee to deliver superior sandwiches to all which wich guest in a fun, energetic and vibacious way. it is also the responsibility of each team member to support a culture of team work and respect. all team members are required to demonstrate the following qualities

honesty and reliability

• always be truthful and honest with fellow team members, management and guests
• arrive on time and ready for work in the appropriate uniform, or notify the manager ahead of time if you are unable to work your scheduled shift
• always follow company policies and procedures

tenacity

• work until a task is completed. leave no job unfinished, regardless of the task.
• work at a fast pace to ensure that guest demands are met
• work smart to be able to effectively juggle multiple tasks

friendly and enthusiastic

• interact with the guests and maintain an upbeat attitude at all times
• communicate with guests and co-workers in a friendly, outgoing fashion

service minded

• work or perform services for others in a friendly, accommodating, and attentive manner
• explain the which wich ordering concept clearly and thoroughly in ways which appeal to new guests
• go above and beyond to make each guest's visit enjoyable

teamwork

• enthusiastically pitch in to help fellow team members better serve guests
• treat all team members with courtesy and respect
• seek opportunities to make for a more efficient, safe or friendly work environment

requirements:

skill/qualifications:

• high school diploma or equivalent. college degree preferred

• preferred to have food service experience

• must possess basic math skills

• must have basic computer skills and fundamentals

• must read, communicate and understand english as it relates to the job and safety regulations

• must be able to follow directions

working conditions

this position requires the ability to perform the basic functions of the job

• must be able to work shifts up to 8hrs a day

• must have full use of both hands (lifting, carrying, grasping, pushing, pulling)

• must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.

• must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks

• standing, bending and walking for extended periods of time on hard surface

• must be able to bend and stoop to lift and move boxes, sweep and mop

• must be able to lift over head up to 15lbs

• lifting up 15 lbs frequently, 25lbs occasionally

compensation details: 15-18 hourly wage

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