Job Overview

description:

the loan operations specialist supports the daily functions of the bank's loan operations department, serving to support all commercial and consumer lending functions of the bank. the loan operations department has the major functions of ensuring that the documents created for loan closings are correct and that all loan documents are exception free and the collateral is perfected. the loan operations department also interfaces with the bookkeeping and proof-transit functions areas of the bank to ensure that all transaction entries (payments, advances, new loan advances, general ledger entries, etc.) are performed correctly and that appropriate general ledger accounts are monitored and balanced.

in one year as a loan operations specialist, you will know you were successful if you

• supports all departmental functions and assures the departmental objectives are achieved in providing accurate and timely loan documentation, servicing of the loan and maintaining collateral files; closely monitors loan documentation and collateral exceptions to ensure that such items are kept to minimum levels consistent with bank policy.
• meets all pre-established customer services goals particularly by ensuring that loan closing documents are provided to lenders quickly and accurately.
• manages the approved pipeline of loans to ensure customer expectations are met or exceeded around the loan closing process.
• provide assistance and support to staff in dealing with problems. supports the resolution of particularly sensitive or complex situations. ensures that staff members are fully informed of appropriate compliance regulations, legal requirements, policies and procedures, providing on-the-job training, if necessary.
• responsible for working within regulatory guidelines and bank policies that are applicable to the areas this position supports.
• attend training on applicable subjects when available and appropriate for position.
• perform other duties as assigned.

requirements:

what we're looking for

• minimum of five years of banking experience in the areas of depository services and loan originations, or an educational background that provides a level of knowledge typically gained from five years or more retail lending. high school diploma or ged from an accredited institution, college degree preferred.
• requires the ability to successfully multitask and perform accurate, timely work with multiple priorities and deadlines.
• must demonstrate strong customer service skills and/or interpersonal and communication skills as well as a strong attention to detail and an exemplary desire to produce top-notch work.
• requires a demonstrated working knowledge of basic computer software such as microsoft office and outlook at a moderate level.
• previous work experience in loan operations/administration is strongly considered

about merchants

ranked as a top performing u.s. public bank by s&p global market intelligence, merchants bancorp is a diversified bank holding company headquartered in carmel, indiana operating multiple segments, including multi-family mortgage banking that offers multi-family housing and healthcare facility financing and servicing; mortgage warehousing that offers mortgage warehouse financing; and banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. merchants bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of december 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, merchants bank of indiana, merchants capital corp., merchants capital investments, llc, merchants capital servicing, llc, merchants asset management, llc, and merchants mortgage, a division of merchants bank of indiana.

merchants bank and merchants capital have recently been honored with the 2025 usa today top workplaces recognition, ranking 22nd nationally within the 500-999 employee category. this is the second year that merchants has been recognized with this award. these accolades build on our strong history of workplace recognition, including being named a best place to work in indiana for seven consecutive years (). for more information read the entire article here .

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