Job Overview

job responsibilities:

• creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• responsible for direct sales and redemption of winning horse and or sports tickets.
• must maintain and secure all cash and cash equivalents in possession, while providing accurate reporting and financial transactions through the pos systems.
• prepares all settlement paperwork in a consistent and organized manner.
• knowledgeable, actively promoting company marketing and promotional events, and proficient in answering guest questions.
• complies with all company and department policies and procedures.
• complies with state regulations and company internal controls.
• communicate (both written and verbal) with and promote positive team members and guest relations.
• maintain professionalism at all times when working with other team members and/or guests.
• performs all other duties as assigned.

job requirements:

• prior cashier, money handling, and/or customer service experience, is required.
• knowledge of the thoroughbred racing industry preferred
• must be able to successfully complete and maintain the background check and licensing process, required by the delaware gaming enforcement during employment.
• must be able to wear and appear comfortable in the assigned uniform provided by delaware park .
• must be able to walk and/or stand for at least a full eight (8)-hour shift.
• ability to bend reach, pull, push, kneel, squat, and grasp as needed.
• must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• ability to perform duties at various station assignments that are busy with limited space have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control.
• the ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
• must be able to handle all types of guest-related situations, and relay all guest compliments and complaints to mutuels management.

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