description:
this position is located at our lakewood ranch branch location.
provides superior service to bank customers by performing banking transactions, opening new accounts and expanding customer relationships.
essential functions:
- maintains and balances a cash drawer, performs atm and assists with end of night balancing.
- receives, posts, pays out funds, balances and proofs customer accounts.
- opens new accounts for checking, savings, business accounts, ira, etc.
- identifies customer needs and recommends specific products and/or services by use of cna process.
- expands customer relationships by making appropriate referrals, such as investments, mortgage and commercial loans and handling consumer loans by taking applications and assisting with processing.
- maintains and balances cash drawer.
- accepts and posts credit card and loan payments and payoffs.
- performs account research and problem solving as needed.
- cross-trains in other areas of the financial center, such as atm, vault, savings bonds, safe deposit, wire transfers, other ancillary services and assists with opening and closing financial center.
- contributes to the achievement of financial center sales/service goals by meeting/exceeding individual goals.
- upholds customer satisfaction by supporting external and internal customers and answering questions/requests in a timely manner.
- maintains customer confidence and protects operations by following the privacy policy and keeping information confidential.
- complies with the bank procedures and follows regulatory/operational/security guidelines. adheres to the check handling agreement. successful mystery shop scores. minimal bank monetary losses.
secondary functions:
- makes tele-consulting as necessary.
- provides support by performing clerical duties, such as answering telephone, maintaining accurate records, faxing, copying and filing.
- contributes to the team effort by performing other job-related duties as assigned.
requirements:
standards:
- proficient in technical processing of all phases of the csr i position (transactions, opening/closing, new accounts opening, savings, dda, commercial dda, cds, ira's, balancing atm, safe deposit processing), balances at 90% or better and assist in finding outages as evidenced by management observation and balancing documentation.
- embraces the "ask" program and strives to achieve personal sales goals (referrals) as evidenced by sales reports and tracking forms.
- demonstrates proficiency with erb process through audit of the cna folders.
- demonstrates excellent customer service/sales skills both in person and on telephone as evidenced by management observation.
- good understanding of all areas of compliance regulations (reg. cc, reg. e, tisa, privacy act, bsa, etc.) as evidenced by absence of regulation violations.
- must have completed and passed all mandatory training sessions, classroom, cbt and self-study as scheduled by manager within specified timelines or as classes are available.
- answers calls within 3 rings and returns phone calls or follows up on requests and/or questions within 24-hours.
- maintains regular attendance and punctuality as evidenced by attendance records.
- proficient in consumer loan processing (application and basic processing) as evidenced by minimal errors reported by consumer lending quality control and management observation.
physical demands:
- talking-ability to express or exchange ideas by means of the spoken word.
- hearing-ability to receive detailed information through oral communication.
- seeing-ability to view a computer screen for an extended period of time and/or identify individuals visually.
- standing-ability to stand on feet for long periods of time.
- walking-ability to use feet and legs to move from one place to another specifically in narrow/confined spaces.
- finger dexterity-ability to work with fingers for handling coins or other small objects and use a keyboard.
- reaching-ability to extend hand/arms in any direction to move/handle objects.
- lifting-ability to lift and/or move up to 25 pounds.
knowledge, skills and abilities:
- high school diploma or equivalent required.
- minimum 1 year customer service or cash handling experience/skills required.
- able to communicate with individuals at all levels, provide superior customer service, and work well with others is required.
- able to demonstrate a professional courteous manner, present a well-groomed, business-like appearance and use proper telephone etiquette/grammar is required.
- able to work a flexible schedule and skills in accuracy, cash handling, and math are required.
- basic computer skills and the ability to learn industry-related software are required.
an equal employment opportunity employer/minorities/females/veterans/disabilities
pm19
pi435c47f8aef1-8082
