are you looking to build a meaningful career? are you great with technology and a strong communicator? we are looking to hire and train the newest expert on our team in plymouth, ma. we are a top-rated firm on google and strive to be the best in our field. we have an incredible culture and offer competitive benefits. please take a look at the description and apply if you think you are a great fit - it just might be your best decision ever!
job description
- assist in processing payroll by phone, text and email
- provide clients with requested reports
- contribute to team effort by accomplishing related results as needed
- open and maintain customer accounts by recording account information
- build sustainable relationships of trust through open and interactive communication
- provide accurate, valid and complete information by using the right methods/tools
- handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- keep records of customer interactions, process customer accounts, and file documents
- follow communication procedures, guidelines, and policies
- go the extra mile to engage customers
- resolve customer concerns via phone, email, mail or social media
- resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- use business phone to both receive calls and reach out to customers to assist with payroll
- greet customers warmly and ascertain problem or reason for calling
- work with the customer service manager to ensure proper customer service is being delivered
- handle changes in policies or renewals
- service customers using salesforce, textmagic, slack and other technology
- proven customer support experience
- microsoft office - highly proficient
- strong phone contact handling skills and active listening
- excellent comfort in navigating a computer
- customer orientation and ability to adapt/respond to different types of characters
- excellent communication and presentation skills
- ability to multi-task, prioritize and manage time effectively
- accounting, insurance or payroll experience a plus
- adp run, workforce now, or paylocity a plus
- high school diploma or equivalent; college degree preferred
benefits:
- 401k, 401k matching, health insurance, dental insurance, vision insurance, employee assistance program, life insurance, generous paid time off, sick time
- hybrid remote role after six months - three days in plymouth ma office, two days remote
compensation details: 20-25 hourly wage
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