Job Overview

job title: program manager

department: youth residential

intro and job overview: join our kbbh team and find meaningful work, inspiring colleagues, career growth, great compensation, the ability to pay down student loans, and excellent benefits. located in beautiful southern oregon.

join an outstanding multi-disciplinary team including an on-staff psychiatric team and licensed clinical staff. klamath basin behavioral health is an accredited nhsc facility.

the national health service core (nhsc) loan repayment program is open to licensed primary care medical, dental, and mental and behavioral health providers who are employed by accredited sites.

what is great about this opportunity

the selected individual will have the opportunity to grow this program and help youth reach their full potential!

vision: sharing the power of mental wellbeing

mission: providing compassionate care throughout our community

excellent outdoor activities including, hiking, biking, kayaking, hunting, and fishing.

welcoming community and a great place to raise a family.

sign on bonus to include relocation assistance

program manager pay range:

compensation is based on the level and requirements of the role. salary within our ranges may also be determined by your education and experience as required by the role, as well as internal equity and alignment with market data. typically, new team members join at the minimum to mid salary range.

salary: $74,350 - $92,935 doe

program manager benefits:

• 403 (b) retirement plan- 8% matching after 1-year
• 15 days of paid vacation & accrued wellness days
• flexible schedule
• medical insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance
• flexible spending account (fsa)
• health savings account (hsa)
• employee discounts
• employee assistance program (eap)
• tuition reimbursement program

overview
at klamath basin behavioral health, we believe leadership starts with people. as program manager for our youth residential program, you will lead with purpose by supporting a resilient, values-driven team committed to improving the lives of youth. you will oversee program operations and compliance while cultivating a supportive, trauma-informed environment where staff feel empowered and youth can heal, grow, and thrive.

you will report to a leader who values empathy, collaboration, and accountability. the director of community intensive youth and family services brings a family-friendly, team-oriented approach to supervision and is committed to building an exceptional residential program. she treats her staff with trust and respect, communicates transparently, and believes in managing professionals like professionals. your success will be measured not only by regulatory compliance and performance metrics but also by how effectively you model collaboration, integrity, and inclusivity in everyday work.

program culture and recognition

• the program you could inherit was recently recognized in a carf audit for its resilience, compassion, and commitment to excellence in adolescent behavioral health. staff and leadership were praised for providing vital services to youth experiencing severe trauma, often under difficult and complex circumstances.
• as noted in the audit, "the staff and leadership of klamath basin behavioral health are persevering and proving that no child is hopeless, and they are resurrecting the hopes and dreams of children that have suffered unspeakable trauma and hurt."
• the audit further highlighted the program's philosophy of continuous growth: "staff and leadership understand that the only competition they have is with themselves and in being a better organization, provider, and person than they were yesterday."
• as program manager, you will be expected to honor and build upon this foundation; fostering a culture of empathy, trust, and excellence that continues to empower youth on their path to healing.

key responsibilities

ensure program compliance and operational excellence

• lead the program in meeting or exceeding all oregon administrative rules, licensing requirements, and internal policy standards
• maintain audit-ready operations and documentation at all times

deliver results through people

• hire, supervise, and coach direct care and clinical staff with a focus on growth, accountability, and teamwork
• complete regular performance evaluations and support professional development aligned with agency goals

support youth progress and transitions

• ensure timely, individualized service planning and monitor treatment goal progress
• coordinate youth transitions across levels of care in partnership with families and community providers

drive productivity and financial stewardship

• track service delivery and staff productivity and manage to program budget expectations
• identify barriers to performance and lead proactive resolution efforts

respond to crises with leadership and professionalism

• share in a rotating 24/7 on-call schedule for clinical and crisis support
• respond effectively to incidents involving aggression, self-harm, or other high-risk behaviors

champion trauma-informed and inclusive care

• embed trauma-informed and culturally responsive principles into team practices
• promote psychological safety and respect for youth and families from all backgrounds

lead with clarity and vision

• communicate policy updates, performance standards, and organizational values with consistency and transparency
• model high professional standards and team collaboration

represent kbbh with integrity

• build strong community relationships and represent the agency at audits, site visits, and external meetings
• serve on internal and external committees and workgroups as needed

performance indicators

• 100 percent compliance with licensing and contractual requirements
• youth treatment progress documented and tracked
• staff productivity meets or exceeds target benchmarks
• timely documentation with 100 percent submitted within 12 hours of service
• staff retention and engagement exceed the agency baseline
• positive results from internal audits and quality assurance reviews

requirements

• master's degree from an accredited college or university
• minimum of two years of experience in the supervision or management of a program providing care to children or youth
• demonstrated experience in behavioral health operations, compliance, and personnel supervision

licenses and certifications

• valid oregon driver's license and insurable driving record
• personal automobile insurance required for transporting clients

key competencies

• clinical supervision and treatment planning
• crisis management and trauma-informed interventions
• cultural humility and awareness of diversity
• staff coaching and conflict resolution
• data-driven decision-making and program evaluation
• written and verbal communication and documentation standards

work environment and physical requirements

• occasional lifting up to 50 pounds and frequent lifting up to 25 pounds
• ability to respond physically to client crises
• exposure to moderate noise, varied weather conditions, and potential client aggression
• availability for flexible scheduling including evenings, weekends, and on-call responsibilities

documentation standards

• clinical documentation must be completed within 12 hours of service delivery
• monthly documentation is due by the second business day of the following month

our commitment
klamath basin behavioral health is an equal opportunity employer. we are committed to building an inclusive and equitable environment where all individuals, clients, and staff can thrive. our employment practices are guided by merit, equity, and the needs of the people we serve.

compensation details: 5 yearly salary

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