property operations manager department: h o u sing
job status: full time
flsa status: e x e mpt
reports to: housing director
g r a de/level: 5 5
amount of travel required: local only
job type: regular
positions supervised: property managers
work schedule: regular business hours
union: none
starting pay range: $92,664.00 to $108,269.00 annually doq
total pay range: $92,664 to $123,886 annually
close date: open until filed with priority given to applications received by august 18 th .
benefit package includes:
- medical insurance-bha pays 95% for employee only or 90% for family
- vision insurance-bha pays 95% for employee only or 90% for family
- dental insurance - 100% covered by bha
- life and ad&d insurance
- washington state retirement (pers)
- washington state deferred compensation
- paid time off (pto) accrual of 150 hours in first year
- washington state paid sick leave - 1 hour for every thirty hours worked (approx. 69 hours per year)
- 13 paid holidays per year
- longevity pay
- employee assistance program
- tuition reimbursement opportunities
position summary the property operations manager is responsible for management and oversight of bha-owned and
bha-managed residential properties in accordance with regulations through hud and the
washington state housing finance commission.
e ssential functions reasonable accommodations statement to accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. reasonable accommodations
may be made to help enable qualified individuals with disabilities to perform the essential functions.
e ssential function summaries • o v e r see management operations of bha-owned and bha-managed properties.
• supervise property managers. conduct evaluations for all direct reports as necessary. work with housing director to determine appropriate training opportunities and to take disciplinary action.
• assist in development of and implementation of management policies.
• en sure compliance with regulatory and funding entities including but not limited to hud, wshfc, the department of commerce, and tax credit investment partners.
• prepare reports and presentations as requested for meetings with boards of directors, homeowner associations, and committees.
• o v e r see completion of the certification process and quality control regarding tax credit compliance for bha-owned and bha-managed properties. analyze tax credit property reports and foresee or problem solve significant property issues.
• r e s o lve risk management and legal issues that may arise and/or work with the housing
director to develop a plan of action.
• in partnership with the housing director and maintenance supervisor, prepare budget recommendations for each property and forecast capital needs and expenditure recommended for the properties.
• o v e r see property budgets throughout the fiscal year. inform housing director of variances or rationale for need for unbudgeted funds.
• act as liaison between bremerton housing authority and tenants, investigate complaints, disturbances, and violations, and resolve problems following established management rules and regulations.
• assist in writing. updating, and maintaining program compliance such as environmental reviews, utility allowance coordination, owner/agent certifications, elderly only designation, admin plan, acop, portfolio plans. accompany hud or bha representatives for property audits or inspections.
• o th e r duties as assigned.
position qualifications required education and experience e ducation: bachelor's degree (four-year college or technical school): required, field of study: business administration, social services, or related field.
ex perience: • 6 plus years of experience in residential property management including direct employee supervision (3 years with lihtc tax credit properties).
• 3 years of supervisory experience.
• e xperience must demonstrate high level knowledge in interpreting and utilizing applicable program regulations and federal, state, and local laws (including landlord tenant laws).
bremerton housing authority has the discretion to accept any other equivalent combination of education and experience when relevant. computer skills: • e xperience using microsoft office programs, including word, excel, and outlook.
• e xperience with property management software, yardi systems preferred.
• e xperience using various office equipment such as computers, phones, photocopiers, fax machines, mail machines, scanners, etc.
certifications & licenses: • must have a low income housing tax credit certification prior to applying.
• certified public housing manager, certified property manager, or other housing certifications also helpful for this position.
o ther requirements: • must possess a valid driver's license for use in washington state with the continued ability to be covered under the housing authority's auto insurance policies.
• must pass background check indicative to the position requirements.
required competencies • a ccountability - ability to accept responsibility and account for their actions.
• a ctive listening - ability to actively attend to, convey, and understand the comments and questions of others.
• c o mmunication, oral - ability to communicate effectively with others using the spoken word.
• c o mmunication, written - ability to communicate in writing clearly and concisely.
• c on f li ct resolution - ability to deal with others in an antagonistic situation.
• c u stomer oriented - ability to take care of the customers' needs while following company procedures.
• decision making - ability to make critical decisions while following company procedures.
• detail oriented - ability to pay attention to the minute details of a project or task.
• financial aptitude - ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
• h one sty / integrity - ability to be truthful and be seen as credible in the workplace.
• in i ti a ti v e - ability to make decisions or take actions to solve a problem or reach a goal.
• in t e rpersonal - ability to get along well with a variety of personalities and individuals.
• management skills - ability to organize and direct oneself and effectively supervise others.
• tolerance - ability to work successfully with a variety of people without making judgments.
• time management - ability to utilize the available time to organize and complete work within given deadlines.
• working under pressure - ability to complete assigned tasks under stressful situations.
• reliability - the trait of being dependable and trustworthy.
• s afety awareness - ability to identify and correct conditions that affect employee safety.
• tactful - ability to show consideration for and maintain good relations with others.
• technical aptitude - hud affordable housing programs - technical aptitude: ability to comprehend complex technical knowledge and terminology of hud affordable housing programs, specifically low in come tax credit, and accurately follow applicable federal, state and local laws.
work environment this is primarily an office position. the employee primarily sits at a desk but has the opportunity to move about at will. hand-eye coordination is necessary to operate various types of office
e qu ipment. the employee will occasionally lift and carry up to 20 pounds. employee may be
e xposed to noise from basic office machine operation. the work environment is fast paced and moderately noisy.
physical demands n (not applicable) a ctivity is not applicable to this position.
o (occasionally) position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
f (frequently) position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
c (constantly) position requires this activity more than 66% of the time (5.5+ hrs/day)
physical demands stand
walk
o o
lift/carry 10 lbs or less
11- 20 lbs
o o
sit
manually manipulate
r e ach outward
r e ach above shoulder
f
f o o
21- 50 lbs
51- 100 lbs.
push/pull n
n
climb
crawl
squat or kneel
n
n n
12 lbs or less
13- 25 lbs
26- 40 lbs.
o
o n
bend
gr a sp
speak
o
o f
41- 100 lbs
n
o ther physical requirements • vision (near)
• sense of sound - listening to instructions and customer comments
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