job title: receptionist
position type: classified
position code: 3cpr01
fte: 1.0
pay rate (or annual salary): $4,238.92/month
job location: las positas college, 3000 campus hill dr., livermore, ca 94551
department: administrative services
job summary: las positas college
las positas college provides an inclusive, learning-centered, equity-focused environment that offers educational opportunities and support for completion of students' transfer, degree, and career-technical goals while promoting lifelong learning. at las positas college we know that equity will be achieved by changing the impacts of structural racism, ableism, homophobia, and systematic poverty on student success and access to higher education, achieved through continuous evaluation and improvement of all services. we believe in a high-quality education focused on learning and an inclusive, culturally-relevant environment that meets the diverse needs of all our students and staff.
equity is parity in student educational outcomes; it places belonging for students of color and disproportionately impacted students at center focus. our prized and emerging equity efforts include puente, umoja, connectup, brother 2 brother, sister 2 sister, black student union, presidential task force on systemic and institutionalized racism, the presidential speaker series, black education association, undocually taskforce, curriculum reviews and a linguistic justice curriculum.
located in livermore, las positas college is becoming an institution that reflects the diversity in california. we are a learning-centered institution focused on excellence and student success, and are fully committed to supporting all tri-valley residents in their quest for education and advancement.
joining our college community
we seek equity-minded applicants who demonstrate they understand the benefits diversity brings to an educational community. we look for applicants who:
1. value and intentionally promote diversity and consciousness of difference
2. demonstrate cultural humility and an ongoing desire to improve cultural competence
3. are dedicated to addressing issues of social justice
4. accept their shared role and responsibility in addressing opportunity and achievement gaps experienced by students
5. have experience and success in closing student equity gaps and engaging in equitable practices, or are knowledgeable and enthusiastic about implementing practices that achieve these goals
6. actively seek to identify, disrupt, and remove institutional and/or systemic barriers that adversely impact historically marginalized communities
7. empower the underrepresented and underserved
8. foster students' potential to become global citizens and socially responsible leaders
9. believe that all people have the right to an education and work environment free from fear, harassment, or discrimination, right to an education and work environment free from fear, harassment, or discrimination.
the chabot-las positas community college district is seeking a receptionist for las positas community college in livermore, california.
under supervision, perform a wide variety of office support and clerical duties and activities of a general nature in support of the assigned area; receive and direct telephone calls and visitors; provide information and assistance to the general public, students, and staff; receive, route, and distribute incoming and outgoing mail; and oversee and operate production copier and other assigned office equipment and machines for assigned area.
representative duties: the following duties are typical for this classification. incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
1. answer all calls and provide prompt, courteous, and accurate service; screen calls to determine proper destination; make station connections; take messages and relay information promptly.
2. handle emergency calls and procedures in accordance with established policies and procedures; monitor the emergency radio as necessary.
3. greet general public, students, and staff at the counter; provide directions and appropriate general information; ensure that the counter is equipped with relevant informational tvcc newsletters, maps of the area, and related items; ensure counter is equipped with paper, pens, staples, and related office supplies.
4. maintain related calendar of activities and schedules.
5. receive, sort, distribute, and deliver outgoing, incoming, and interoffice mail.
6. process outgoing mail; weigh, meter, and affix correct postage for various out-going mail.
7. accept all postal deliveries including special delivery, insured mail, registered mail, and all mail requiring special handling including flats, parcels, books, and films.
8. assist and advise staff with mail regulations, preparation, and costs.
9. maintain various records including those related to postage meter, bulk permit, postage due, business reply, first class pre-sort, and bulk accounts.
10. set-up and assign mail boxes to staff as needed.
11. distribute communication materials to staff.
12. oversee and operate assigned office equipment and machines including a production copier, fax machine, and other assigned office equipment and machines.
13. order and maintain office supplies including shipping supplies, postal machine supplies, and paper stock for copy and fax machines.
14. operate, clean, and perform minor adjustments on a variety of equipment including postal machine and copy and fax machines.
15. assist staff in setting up voice-mail and with phone issues; default voice mail; make display changes; call in phone repairs; test all extensions to ensure that they are operational.
16. accept paperwork from clients; may date stamp items; place items in staff mailboxes.
17. assign parking permits for staff as assigned; may give out parking passes to visitors and staff.
18. as assigned, issue copy code to new staff; maintain listing of copier user codes.
19. assist in auditing bills as assigned including telephone, ups, fed ex, ontrac, and postage machine bills.
20. send out class schedules to local libraries and high schools; send out college catalog to colleges in california.
21. perform other related clerical tasks as assigned; type simple materials including staff listings and memoranda.
22. maintain necessary files, records and statistics for the mailroom and related equipment.
23. perform related duties as required.
minimum education and experience: any combination of the following would provide a typical way to obtain the required knowledge and abilities.
education/training:
equivalent to the completion of the twelfth grade.
experience:
some general clerical or office experience involving public contact.
license or certificate:
possession of an appropriate, valid driver's license.
minimum qualifications: the following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
knowledge of:
1. office procedures, methods, and equipment including computers and applicable software applications.
2. basic principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette.
3. mailroom procedures, methods, techniques, and equipment.
4. postal regulations, laws, procedure, and rates.
5. specialized terminology and procedures of assigned office.
6. operating characteristics of postal processing equipment.
7. principles and procedures of record keeping and filing.
8. mathematical principles.
9. english usage, spelling, grammar, and punctuation.
10. inventory methods and practices.
11. traffic and safety laws, ordinances, regulations, and rules involved in vehicle operation.
12. occupational hazards and standard safety practices including proper lifting techniques.
ability to:
1. perform a variety of receptionist and general office support/clerical duties and activities of a general nature for an assigned office.
2. understand the organization and operation of the tvcc as necessary to assume assigned responsibilities.
3. understand, interpret, and apply general administrative and office policies and procedures.
4. respond tactfully, clearly, concisely, and appropriately to requests and inquiries from students, staff, the general public, press, or other agencies; effectively present information in person or on the telephone to students, staff or the public.
5. operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
6. adapt to changing technologies and learn functionality of new equipment and systems.
7. sort, process, and distribute large quantities of mail/materials quickly and accurately.
8. type or enter data at a speed necessary for successful job performance.
9. operate and perform minor maintenance on mailing and other office machines and equipment.
10. compile and organize data and information.
11. maintain records and accounts.
12. work independently in the absence of supervision.
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