blt is seeking an experienced and dynamic resident services manager to join our luxury community located in jersey city. primarily responsible for managing customer support, the resident services manager builds a successful team of associates and staff members dedicated to achieving the community's resident retention and customer service goals.
essential duties and responsibilities of the resident services manager :
- achieves the community's resident satisfaction and retention goals by ensuring resident inquiries are resolved in a professional and timely manner.
- facilitates professional and friendly atmosphere that exceeds resident expectations.
- develop, produce, and coordinate resident communications including but not limited to newsletters, surveys, and lease violation notices.
- fosters productive community relationships through collaboration with local groups, restaurants, retailers, and services.
- coordinate programs to enhance the health, wellbeing, and quality of life for residents.
- plan, promote and coordinate community-boosting resident events and activities. offer incentives to boost participation and encourage residents to bring guests.
- identify strategies to improve efficiency, productivity, and quality of customer service.
- ensures initiatives are implemented, communicates follow-up actions and feedback with staff.
- monitors and enforces compliance with all pertinent company policies, procedures, and standards. reporting all incidents, violations, equipment malfunctions, accidents, injuries, or safety concerns. implements corrective measures as necessary.
qualifications / skills required for the position of resident services manager:
- 3-5 years of managing people in a customer service-oriented environment
- 1+ years experience working in residential real estate
- commitment to deliver outstanding customer service
- flexible team player with good supervisory and problem-solving skills
- ability to set priorities, handle multiple tasks, and meet deadlines
- strong interpersonal and communication skills
- proficient in microsoft office
- high school diploma or ged, college education preferred
benefits provided to the position of resident services manager :
compensation package includes:
- competitive pay of $25-28/hr with potential for bonus
- medical insurance
- dental insurance
- vision plan
- 401k plan
- life insurance
- paid vacation
- paid sick leave
- paid holidays
- tuition reimbursement
- 20% housing discount at blt properties
blt is an equal opportunity employer
pm21
powered by jazzhr
pibe63391b1c6b-9534
