Job Overview

summary

this position works closely with all areas of the organization (warehouse, merchandising, pricing, accounting and other departments at corporate) to ensure customer expectations are achieved. the associate must possess excellent customer relations management skills, time management skills and be able to communicate effectively both orally and written, at all levels.

onsite work schedule: monday to friday, 8:00 am to 5:00 pm

essential duties and responsibilities

• process incoming orders to meet departmental and warehouse requirements.
• work with buyers and warehouse personnel to ensure customer order needs are fulfilled.
• resolve questions/problems associated with but not limited to order placement, order modification, customer billing and payments, pricing, delivery of orders and product information.
• accurately complete and submit forms for national account special orders processing to the supervisor, customer service & national accounts.
• submit freight claims to freight carriers in timely manner.
• enter vendor return orders as needed in sus.
• issue customer-call tags via postal mail or email; contact freight carriers to arrange ltl pickups for returns; and enter pickups in sus for returns to the warehouse.
• provide proactive follow-up communications to customers and management team as necessary.
• understand and comply with all applicable company policies (i.e. attendance, code of business conduct & ethics, associate handbook).
• comply with all applicable state/federal laws, regulations, and policies (i.e. osha, haccp, aib).
• report any unresolved issues to supervisor.
• observe all safety rules in an effort to reduce accidents and injuries and report any unsafe conditions to supervisor.
• other duties as assigned.

qualifications

to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. the requirements listed below are representative of the knowledge, skill, and/or ability required. reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• must be at least 18 years of age.
• must pass a physical assessment.
• must have strong attention to details and possess excellent follow up skills.
• must have strong sense of urgency and ability to multi-task.
• must possess the inherent ability to provide customer service with enthusiastic, positive attitude.
• must be able to accurately listen and respond to customers.
• must have proficient use of excel and word.
• must be able to 10-key by touch.

education and experience

• high school diploma or general education degree (ged) is required.
• minimum of two years of related customer service/call center environment required.

• knowledge of sysco product (or knowledge of foodservice supplies and equipment) and sus system preferred.

language skills

must have effective written and oral communication skills with good vocabulary, proper grammar and the ability to independently compose written communications. must have the ability to accurately listen to customer inquiries and use experience and judgment to meet customer needs. must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

mathematical skills

must have ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. must be able to compute discounts, rate, ratio, and percent.

reasoning ability

must be able to work in a proactive manner, address issues, and solve problems by using previous education and experience in identifying appropriate actions. problems will vary in complexity and there will not always be a clearly defined solution. some solutions may require modifying past applications or creating a solution unique to the current situation, but within the regulations that would apply.

certificates, licenses, registrations

none required

physical requirements of the position

the working conditions and physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. an individual should contact his or her supervisor or the human resources department if he or she believes that an accommodation is needed.

while performing the duties of this job, the associate is regularly required to use hands to finger, handle, or feel objects or controls, and talk and hear. the associate frequently is required to sit for prolonged periods of time, and is frequently required to use the telephone. the associate is regularly required to stand, walk and reach with hands and arms. the associate must occasionally lift and/or move up to 25 pounds. specific vision abilities required by this job include close vision, and the ability to adjust focus.

work environment

the work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. job is performed in an office environment. the noise level in the work environment usually is moderate.

work hours

this is a full-time position. the incumbent must have the ability to work a varying schedule on weekdays, but may be required to work weekends, and some holidays. work hours may vary or change based on customer order requirements.

travel

the position does not require travel.

the above statement reflects the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.