description:
service advisor
at competition subaru of smithtown, we believe our associates are our greatest asset. as part of the family-owned competition automotive group, we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area.
we're currently seeking a service advisor-an exciting opportunity for growth within our dealership. if you're looking for a career with an extraordinary company that values both performance and people, we'd love to hear from you.
our commitment to you:
- competitive pay plan
- medical and dental
- 401(k) plan
- paid time off and vacation
- growth opportunities
- paid training
how you'll contribute:
- oversee the flow of the drive lane. ensure that customers receive prompt, courteous, and effective service.
- reports directly to the service manager and assists in strategy and reporting.
- maintain a high net promoter score, as a measure of customer satisfaction, by taking ownership of the entire customer experience and carrying out those additional tasks and behaviors that allow the dealership to leave a positive impression.
- provide concierge support for all owner inquiries, whether by phone, electronic means, or in person, to ensure and maintain high customer satisfaction.
- schedule service appointments and create return appointments after service visits.
- ensures that the daily inventory of technicians' time is consistently sold to service customers.
- generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability.
- perform complete and thorough walk-around vehicle inspections.
- thoroughly communicate with and keep customers up to date daily on the status of their vehicle and costs associated with repairs.
- upon completion of service, clearly communicate the value provided to the customer via an active delivery process.
- utilize tools provided to ensure top performance.
- generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability.
- reports to service manager.
requirements:
who we are looking for:
- high level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience.
- top performer
- thorough understanding and ability to engage in consultative selling techniques.
- service advisor experience is required. a strong consultative sales background would be considered.
- self-motivated, able to work on their own and with others.
- fantastic communication skills with your customers in person or via email, text, and phone.
- clean driving record.
- willing to submit to a pre-employment background check.
compensation details: 00 yearly salary
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