Job Overview

the service support specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups.

responsibilities:

• schedule all national account start-ups assigned to kge by generac
• provide support to our contractors, customers, and factory representatives
• utilize in-house software to submit appropriate documentation for payment by generac
• utilize generac website to pull credit memos and invoice jobs
• assist with dispatching technicians to assigned projects
• support the service team as needed
• rotate in after hours on-call rotation
• performs other related duties as assigned

requirements:

• strong verbal and written communication skills
• strong organizational skills and attention to detail
• ability to develop relationships with co-workers & vendors
• experience in microsoft office (excel, word, outlook)
• excellent customer service skills
• excellent time management skills

education/experience:

• high school diploma.
• 1 year experience in customer service, administrative or related field

physical requirements:

• on-site position
• prolonged periods of sitting at a desk and working on a computer.
• must be able to lift 15 pounds at a time.

pm22

pi41e9e871fa81-2731