retail store manager - watertown job summary we are looking for a passionate and customer-focused retail store manager to lead our store team in delivering exceptional service and creating meaningful experiences. this role requires a hands-on leader who thrives in a dynamic retail environment, inspires their team, and is deeply committed to our values: delivering value, showing compassion for others, striving for excellence, and enriching lives through the best retail experience possible. key responsibilities customer experience - guided by our values - champion the customer journey by building lasting relationships and delivering value through every interaction.
- strive to understand each customer's unique needs, guiding them to the right footwear and apparel solutions that fit their lifestyle.
- ensure every customer leaves feeling enriched, understood, and confident in their purchase.
- promote a store culture that reflects our values of compassion, excellence, and service. team leadership & development - lead, mentor, and work alongside your team to deliver exceptional customer service at all times.
- foster a collaborative environment where team members are motivated, engaged, and aligned with our purpose.
- provide consistent coaching, feedback, and recognition to help your team grow professionally and personally.
- partner with the general manager to support overall store leadership, strategy, and performance. product knowledge & operational excellence - serve as the store expert in product knowledge, staying up to date on the latest footwear and apparel offerings, technologies, and customer solutions.
- educate your team on proper shoe fitting techniques to ensure every customer receives personalized comfort and support.
- demonstrate a thorough understanding of company operations, policies, and procedures, and ensure these are executed consistently throughout the store.
- continuously train and empower staff to deliver best-in-class customer experiences through informed, thoughtful recommendations. store operations - manage your section of the store with pride, ensuring it is clean, organized, and customer-ready at all times.
- ensure product is well-merchandised with the customer in mind, reflecting thoughtful presentation and strategic placement.
- maintain inventory accuracy by following company standards and regularly reviewing stock levels.
- assist in creating and managing staff schedules to ensure efficient coverage and smooth daily operations. qualifications - 3+ years of retail leadership experience, preferably in apparel or footwear.
- proven ability to lead, inspire, and develop high-performing teams.
- strong customer service orientation with a passion for helping others.
- excellent communication, organizational, and problem-solving skills.
- ability to manage time effectively in a fast-paced retail environment.
- comfortable working a flexible schedule, including evenings, weekends, and holidays as needed. what we offer - a purpose-driven culture where your leadership makes a real difference.
- opportunities for advancement and professional development.
- competitive salary and performance-based incentives.
- employee discounts and other benefits. compensation & schedule - base salary range: $45,000-$55,000 per year, depending on experience and qualifications.
- typical schedule includes 1-2 closing shifts per week.
- consistent weekday off to support work-life balance.
- alternating weekends to ensure fair and flexible scheduling.
- average workweek of approximately 41 hours.
compensation details: 0
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