Job Overview

description:

position summary: the business development center(bdc) representative is primarily responsible for answering all incoming sales/service phone calls and serving customers enthusiastically on the phone, via e-mail, and instant messaging, securing and updating confidential customer information, and scheduling sales appointments while maintaining the highest level of customer service, satisfaction, and retention.

essential duties:

answer incoming sales/service calls, schedules sales appointments, and secure client information in a courteous and professional manner.

answer incoming sales/service appointment and internet leads for subaru, audi and vw and ensure successful handoffs of phone and internet leads to sales consultants/service advisors.

adhere to pre-set phone scripts and make suggestions for improvements to management.

document conversations with customers in a detailed and through manner to allow reference of conversation notes at a future date.

follow up with and re-schedule "no-show" customer appointments.

accurately maintain and update the bdc call log

take photos of inventory to ensure accurate inventory representation on websites.

requirements:

education and experience:

high school diploma or equivalent.

compensation details: 17-22 hourly wage

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