Job Overview

job responsibilities:

• maintain professionalism at all times when working with other team members and/or guests.
• responds to calls requesting the need for surveillance coverage.
• conducts surveillance through the cctv system utilizing the necessary equipment to observe, report, and record procedural violations and unusual activities.
• communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
• writes reports, and completes logs and spreadsheets.
• conducts reviews as assigned.
• documents equipment malfunctions.
• must have a good working knowledge of the internal controls as well as company and departmental policies and procedures.
• communicate (both written and verbal) with and promote positive team members and guest relations.
• attends court as needed and testifies in cases involving surveillance recordings and documents.
• performs all other duties as assigned.

job requirements:

• must be at least 18 years of age.
• high school diploma, ged or equivalent required.
• previous experience in casino surveillance or table games & poker preferred.
• must be able to successfully complete and maintain the background check and licensing process, required by the delaware lottery.
• the ability to work in a fast-paced environment and effectively communicate with co-workers and management is mandatory.
• ability to read and interpret documents.
• ability to work independently with minimal supervision.
• act with discretion and maintain confidentiality in handling sensitive information.
• vision must be correctable to 20/20.
• ability to distinguish colors.
• effectively communicate in english, in both written and oral format.
• proficient in basic math without the use of a calculator.
• must be able to sit for at least a full eight (8)-hour shift.
• basic working knowledge of various computer technology and software including microsoft office applications.
• must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• must be able to work in station assignments with limited space, minimal and/or bright lighting, and varying temperatures.
• must be able to successfully pass a background check and receive a license from the de lottery.
• must adhere to the close personal relationship policy - fraternization. surveillance employees are prohibited from having close personal relationships with all other employees.

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