Job Overview

technical support specialist - residential

visionary broadband seeks a qualified individual to fulfill the role of technical support specialist - residential. this full-time position will join the team at visionary broadband, a division of visionary communications, inc., one of the top service providers in the rocky mountain region.

job summary:

our rapidly growing retail business is looking for an accomplished, up-beat and friendly individual to join our team as a technical support agent. the successful candidate for this role will have a strong command of the company's network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. we need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.

qualifications:

• understanding of computers from windows to mac. as well as internet-based applications such as email apps and browsers.
• basic understanding of networking and networking equipment.
• showing attention to detail and documentation.
• customer service skills, and working with customers over the phone as well as in person.
• patience and a willingness to learn, this is a must.
• ability to work in multiple systems at the same time

all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age, or disability. or any other status protected by applicable federal, state or local law.

visionary communications, inc. is an eeo employer- minorities/women/disabled/veterans.

compensation details: 19.23-20.5 hourly wage

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