Job Overview

we are looking for a skilled administrator to serve as our truss design coordinator, who will help administer our truss design process, working with our customers to ensure a smooth and efficient process. this position involves both customer service and organization in a construction environment.

duties/responsibilities:

frontline communication: serve as the first point of contact for incoming wood truss design requests via phone, email, and fax.

request intake & tracking: accurately log and organize design inquiries, ensuring all project details are captured and entered into system.

construction savy coordination: apply your knowledge of construction terminology and processes to interpret incoming requests and identify any missing or unclear information.

document management: maintain organized digital and physical records of incoming requests, project files, and correspondence.

workflow support: collaborate with the design manager and project designers to help ensure smooth and efficient operations across the department.

precision and quality assurance: review incoming requests for completeness and clarity, proactively identifying potential issues before they impact project timelines.

meticulous mindset: ensure all design requests are complete, clear, and ready for processing, catching errors before they become delays.

multichannel communication: manage multiple communication platforms with professionalism, accuracy, and responsiveness.

team collaboration: work closely with the wood truss design team to support scheduling, client satisfaction, and overall project success.

training and development: on-the-job training will be provided to build and maintain proficiency in wood truss design processes, including specialized knowledge of engineering and design parameters.

growth opportunity: join a growing division with opportunities to expand your role into operations, project coordination, or technical support.

performs other related duties as assigned.

required skills/abilities:

excellent written and verbal communication skills.

excellent analytical and problem-solving skills.

extensive technical knowledge of component manufacturing operations and design.

proficient in microsoft office suite or similar software.

proficiency with/ability to learn proprietary component manufacturing design software suit.

proficiency with/ability to learn proprietary company management software.

possess a warrior's spirit and a servant's heart

education and experience:

high school education

experience in company manufacturing or related construction field preferred

physical requirements:

prolonged periods sitting at a desk and working on a computer.

must be able to lift up to 15 pounds at times.

travel as required

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