Job Overview

avidia bank

equal employment opportunity/m/f/disability/protected veteran status

description:

overview:

proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. performs a wide variety of transactions to service customers in conformance with established bank policies and procedures. contributes to the fulfillment of branch and company goals and objectives.

primary responsibilities:

performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:

• provide efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc.
• assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support.
• educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets.
• open new consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements.
• represent the bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the bank's mission of being a dedicated and responsible corporate citizen.

other responsibilities:

• perform related and unrelated duties as may be required.

requirements:

• high school diploma or equivalent.
• minimum of one year experience in a cash handling, customer service, administrative, or related role.
• previous banking experience strongly preferred.
• strong customer service, communication, problem solving and organizational skills.
• must be comfortable demonstrating basic math skills and have familiarity of u.s. currency.
• understanding of basic social media concepts and willingness to incorporate into retail banking culture.
• previous experience with ms office applications and the ability to adapt to new software systems.
• schedule will include extended and/or weekend hours.
• spanish or portuguese bilingual preferred

avidia bank is an equal opportunity employer/veterans/disabled

member fdic/dif

pm21

pi526062ce0b86-2789