Job Overview

legacy warranty supervisor

signature homes is a 100% employee-owned company operating in both birmingham, al and nashville, tn. our mission as a company is to enhance the lives of our homeowners by creating great communities, understanding their lifestyles, and providing a world class building experience. we are a company full of passionate, hard-working people that focus on teamwork, serving our customer, and constantly innovating our product.

signature homes is currently looking for a warranty supervisor in our birmingham, al market. this role plays a critical role in maintaining our commitment to quality and homeowner satisfaction with our legacy communities. the primary responsibilities will include managing routine warranty issues, coordinating repairs, overseeing vendor work, and ensuring all warranty service meets signature model home standards. this is a boots on the ground, in our legacy communities position.

job responsibilities:

• assess homeowner reported issues to determine warrantability.
• coordinate and schedule approved repairs directly with homeowners during service appointments.
• submit detailed work order requests and ensure accurate documentation.
• personally supervise scheduled repairs to ensure timely completion and signature standards are met.
• maintain responsibility for all homeowner communications and follow-up during the repair process.
• vendor and invoice management for legacy communities, approve and code vendor invoices for warranty repairs.

qualifications:

• high school diploma or ged
• 5+ years of general construction background is required, with a strong understanding of residential building practices, trades, and construction terminology.
• proven ability to assess construction issues and determine appropriate warranty actions.
• high attention to detail and a commitment to quality workmanship.
• comfortable supervising on-site repair work and ensuring it meets established quality standards.
• proficient in computer use, including data entry in erp systems, scheduling and managing appointments in microsoft outlook, and communicating professionally via email with homeowners and trade partners.
• valid driver's license and reliable transportation required.

the ideal candidate will be self-motivated, highly detail-oriented, and possess exceptional time management skills. they must also demonstrate the ability to communicate effectively and professionally with homeowners, subcontractors, and builders.

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