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Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Oversee the distribution strategy and execution for the consumer banking group within the assigned cluster
• Manage and lead a team of relationship managers and sales professionals to drive business growth and customer acquisition
• Analyze market trends, customer behavior, and competitive landscape to develop and implement effective sales and distribution strategies
• Collaborate with cross-functional teams to ensure seamless customer experience and product/service delivery
• Set performance targets, monitor key metrics, and provide coaching and mentorship to the team
• Identify and implement process improvements to enhance operational efficiency and productivity
• Represent the organization in industry events, conferences, and client meetings

Requirements

• Strong understanding

Job Description

Assistant Vice President (AVP) – Banking Process Head (RTA Operations)

Role Overview

The Assistant Vice President (AVP) - Banking Process Head will be responsible for leading and managing end-to-end Banking Operations within the Registrar & Transfer Agent (RTA) function. The role will oversee fund management, transaction processing, reconciliations, payouts, regulatory compliance, operational controls, stakeholder management, and process transformation initiatives. The incumbent will be accountable for driving operational excellence, risk mitigation, customer satisfaction, and business growth while leading a team of approximately 40 members.

Job Title

Assistant Vice President (AVP) - Banking Process Head (RTA Operations)

Reporting To

Operations Unit Head

Team Management

Direct and indirect responsibility for a team of 40 employees

Experience

12 to 18 years of relevant experience in RTA, Mutual Fund Operations, Banking Operations, Financial Services, Custodian Services, or BFSI Operations.

Key Responsibilities

Operational Leadership

• Lead end-to-end RTA banking operations, ensuring seamless execution of investor transactions and banking activities.
• Drive operational efficiency, process standardization, and service excellence across functio

12–18 years in QA/Testing, with 5–6+ years in delivery leadership, managing multi-account portfolios and testing engagements within BFS (Banking & Financial Services) domain. AI experience is mandatory.

12–18 years in QA/Testing, with 5–6+ years in delivery leadership, managing multi-account portfolios and testing engagements within BFS (Banking & Financial Services) domain.

Role & Responsibilities

• Own end-to-end QE portfolio delivery for BFS accounts; act as the escalation point for quality and delivery issues.
• Drive account growth and expansion through proposals, RFPs, estimations, and AI for QE service adoption within BFS clients.
• Ensure high CSAT via strong stakeholder management and impactful demos.
• Establish delivery governance across accounts (KPIs, risks, compliance, regulatory considerations, reviews).
• Lead test improvement initiatives across coverage, efficiency, and quality metrics.
• Drive adoption of AI-led QE, automation-first, and CI/CD practices across Agile/DevOps/DevSecOps.
• Provide expertise across testing methodologies (integration, system, UAT, Regression, automation) with BFSI domain context.
• Mentor and guide QE associates, driving talent upskilling and capability building.
• Balance technical leadership and people management to deliver consistent, high-quality outcomes.

Shital.salunkhe@zensar.com feel free

About the Job

We are looking to appoint a Head – Investment Banking to lead and scale the firm’s Investment Banking vertical. The role will be responsible for origination, execution oversight, revenue growth, and client relationships across Private equity fund raising, structured finance, and strategic advisory .

This is a senior leadership role with direct responsibility for building a strong deal pipeline, closing marquee transactions, and institutionalising the IB franchise in alignment with the firm’s Wealth, PMS, and AIF platforms.

Roles & Responsibilities

• Lead the Investment Banking business , including Private equity fund raising, strategic transactions, and structured finance.
• Drive deal origination through promoters, UHNI / Family Offices, PE/VC funds, corporates, and institutional relationships.
• Oversee end-to-end deal execution , including pitchbooks, IMs, valuations, due diligence, negotiations, and transaction closure.
• Build and manage a robust IB pipeline , ensuring consistent fee generation and high conversion ratios.
• Work closely with Wealth Management, PMS, and AIF teams to enable cross-selling and capital raise opportunities.
• Lead client engagement at CXO / promoter / investor level , acting as a trusted strategic advisor.
• Build, mentor, and manage the

Opening for Fresher

JOB PROFILE SUMMARY

Handles customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Banking products and services.

JOB DESCRIPTION

GENERAL FUNCTION:

• Handles customer interactions (email, telephone, etc.), providing outstanding customer service.
• By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about US Banking products and services.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.
• While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handles customer interactions in a professional, courteous manner.


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