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Telecommunications/VoIP Engineer

Job Title: Telecommunications/VoIP Engineer(Onsite Role)

Location: Noida(Work From Office)

Department: IT Infrastructure / Operations Support

Reports To: IT Manager / Infrastructure Lead

Employment Type: Full-time

Shift: US Shift

Job Summary

We are seeking an experienced Telecommunications/VoIP Engineer to design, administer, and support cloud-based contact center and VoIP solutions. The ideal candidate will have strong hands-on experience with NICE CXone, Twilio, SIP-based telephony, and enterprise networking, along with a solid understanding of PSTN and global telecom providers.

Key Responsibilities

• Administer, configure, and support the NICE CXone (NICE inContact CX One) platform, including call flows, routing, integrations, and reporting.

• Design, develop, and manage Twilio VoIP cloud solutions, including voice, SIP trunking, and API-based integrations.

• Configure and troubleshoot Cisco IOS and networking products, ensuring high availability and performance for voice and data traffic.

• Design and execute API communication protocols, including secure integrations between telephony platforms and third-party systems.

• Manage and troubleshoot SIP-based communications, ensuring compliance with industry standards and best practices.

• Monitor system health and performance using a Network Monitoring System, proactively identifying and resolving issues.

• Provide support and optimization for Public Switched Telephone Network (PSTN) connectivity.

• Work with US domestic and international ISPs and telephony service providers to manage circuits, routing, failover, and escalations.

• Collaborate with cross-functional teams to design scalable, reliable, and secure communication solutions.

• Document system designs, configurations, and operational procedures.

Required Skills & Qualifications

• Experience with NICE N Contact - CX One platform administration.

• Experience with Twilio VoIP Cloud development and administration.

• Strong knowledge of Cisco IOS & Networking products.

• SSCA or other 3rd party SIP certification (required).

• Hands-on experience with a Network Monitoring System.

• Ability to design and execute API communication protocols and design.

• Proven experience with Public Switched Telephone Network (PSTN) and US domestic & international ISP and telephony service providers.

• Strong troubleshooting, analytical, and communication skills.

Preferred Qualifications

• Experience with contact center integrations (CRM, ticketing, analytics).

• Knowledge of VoIP security, QoS, and high-availability architectures.

• Experience supporting 24x7 production environments.

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Role Summary

• We are seeking to recruit an ambitious and dynamic BIM Modeller to join the Integrated Complementary Resource Centre GCC AU India BIM team in Bengaluru to work alongside our AU Rail disciplines.
• The successful candidate will be working in a team environment to develop and deliver projects through various stages of design, from feasibility to planning/detailed design and construction.
• Modelling the Telecommunication cabinets & Equipment's layout for metro station technical rooms, ensuring compliance with space optimisation, safety, and industry standards.
• knowledge and experience of Modelling projects of railway telecommunication for CCTV, PAS, PIDS, OFC network, IP Telephony, Access control, CTC/OCC Systems for Railway networks.

Responsibilities

• Prepare schematics, wiring diagrams, and layout drawings using industry-standard tools.
• Coordinate with signalling, power, and civil teams to ensure seamless integration of telecom systems.
• Prepare Telecom block, diagrams, wiring diagrams, cable schedule, location plans, cable routing layouts, equipment specifications/data sheets /Technical Bid Evaluations.
• You will be working and supporting a range of infrastructure schemes to independently develop engineering BIM models and drawings under the relevant standards.
• You will be expected to play a proactive part in the design process and be active on several projects at any given time.
• You will be contributing to all types of projects.
• You will be using Revit, ACC, 3D MicroStation, AECOsim / OpenBuilding Designer, ProjectWise, AutoCAD, iTwin and other engineering BIM software for the production and development of models and drawings.
• You will read and adhere to all relevant policies and procedures for Health and Safety, including the H&S Policy, H&S Manual, and Local Procedures Manual
• You will take responsibility for your own personal development with the support of the line manager and follow an agreed development plan.
• You will assist in the development of others in the team.

Key Competencies / Skills

• Ability to utilise Revit, ACC, 3D MicroStation, AECOsim / OpenBuilding, ProjectWise, AutoCAD in adherence to defined CAD & BIM standards to develop 3D modelling, layouts, labelling, dimensioning, sheet layout, design details and other appropriate design concepts.
• Ability to read and interpret 2D and 3D CAD drawings and models to assist with investigations of engineering problems.
• Proven ability to work up drawings (plans, sections & details) from the engineer's basic sketches to full working drawings.
• Ability to liaise with the design teams as necessary to coordinate design and drawing production.
• Capable of multi-tasking and managing multiple projects with the ability to accurately predict the time required to fulfil the individual scopes of work required.
• Assists with establishing, maintaining and enforcing the use of proper CAD & BIM standards and procedures.
• Undertake reviews of work produced by others to ensure high quality of CAD output.
• AU / any International Rail project experience and working knowledge of International design standards.
• You should be able to demonstrate some experience and working knowledge of relevant technical design guidance and standards, such as ISO 19650, Uniclass 2015 etc.,
• You should be able to understand and communicate BIM and CAD standards for use on Rail engineering projects and possess an appropriate overall level of knowledge of the AU/ International infrastructure design sector.
• Proficient in the use of standard office software.
• Experience in supervising and coordinating the CAD output of others within a multidisciplinary project environment.
• Commitment to work as part of a design team focused on project delivery.
• Good understanding and knowledge of Multi-Discipline Rail Projects
• Good written and verbal communication skills.

Qualifications

• At least one key area such as a Diploma/Engineering in Mechanical / Electrical / Civil Engineering, with 7-10 years relevant work experience in Revit/Bentley/Autodesk BIM Software.
• Excellent working knowledge of Civil Core knowledge of 3D Revit / MicroStation/AECOsim / OpenBuilding Designer (any 3D skillset is sufficient).
• Good working knowledge of the relevant Metro Rail discipline.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Essential Functions:

• Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services.
• Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed.
• Develops Genesys Cloud CX architecture deliverables that are consistent with architecture principles, standards, methodologies, and organization's best practices.
• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3rd Party solutions into the contact center ecosystem.
• Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud.
• Ensure high availability, performance, and security of contact center platforms.
• Implement and support workforce management, quality monitoring, and speech analytics using all available environments.
• Troubleshoot and resolve complex Genesys platform issues.
• Analyzes solutions to company's telecommunication system challenges based on business requirements.
• Seeks and maximizes opportunities to improve telecommunications productivity, solutions quality, and cost effectiveness.
• Plans, architects, designs, implements, and upgrades various software and systems to support company operations including but not limited to:
• UCaaS and CCaaS routing via ANI, DNIS, Call Scripts, ACD, and Skills Based routing.
• Telecom Carrier circuits of various types
• Contact Center systems and contact routing for Chat, e-mail, Social Media, Outbound Dialing.
• Complex multi-telecom carrier routing plans

Education and Experience:

• Bachelor's Degree in Computer Science or related field of study, required.
• Minimum eight (4) years' experience with Genesys Cloud CX, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies.
• Experience with SIP, VoIP, and network protocols.
• Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting.
• Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment.
• Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools.
• Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud.
• Extensive experience with Carrier Circuits required
• Strong communication and documentation abilities.

Special Requirements/Certification:

• Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer, a plus
• Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate, a plus.

Job Title: Graphic Designer

Job Type: Full-time

Location: Ahmedabad, Gujarat (Hybrid)

Solvix Technologies Pvt. Ltd.: Pioneering Solutions, Together!

At Solvix Technologies, we craft innovative IT and digital marketing solutions that help businesses grow smarter. From custom web and app development to performance-driven marketing, we turn ideas into scalable results. Join our agile, fast-growing team where your talent drives real impact.

Job Description:

We are seeking a highly skilled and experienced Graphic Designer to lead and execute the visual communication efforts for both our company and our diverse clientele. This role requires a creative visionary who can independently produce premium-quality graphics, videos, and branding materials for a variety of platforms, including social media, print, web, and advertising campaigns. You will be pivotal in shaping and elevating the visual identity of our client’s brands as well as our own, ensuring innovative and high-quality designs that drive engagement and brand recognition.

Responsibilities:

• Create and execute high-quality graphics, videos, animations, and branding materials across multiple platforms, including social media, print, web, and advertising.
• Develop cohesive branding assets, such as logos, brand guidelines, and templates, for both internal and client projects.
• De

About SCG in India

SCG is strengthening its India presence with sustainable materials , advanced building systems , and global supply-chain connectivity . Our brand is anchored in innovation and ESG leadership —and communications is how we tell that story.

About the Role

Shape SCG’s voice in India across internal and external communications . You will craft content, support campaigns and events, coordinate media/agency partners, and ensure messaging is consistent with SCG’s regional brand.

Key Responsibilities

• Develop content for announcements, thought leadership, case studies, and executive messaging.
• Manage internal channels (newsletters, intranet, townhalls) to drive employee engagement.
• Support external communications—press materials, media coordination, campaign assets.
• Partner with business leaders to spotlight innovation, sustainability, and customer impact.
• Track coverage and campaign KPIs; produce performance reports and learnings.
• Align with regional brand guidelines; manage agencies and creative workflows.
• Provide support on issues/crisis communications as directed.

Qualifications

• Bachelor’s in Communications/PR/Journalism or related field; portfolio or writing samples helpful.
• Strong writing/editing, storytelling, and

Job Description

Requisitioned Position Title: Sr. PR Executive (Consumer)

Position Reports To: PR Manager

Hiring Location: New Delhi

Total Experience (Years) : 3 - 4 years

Portfolio & Deliverables:

• Ability to understand disposition of key stake holder’s vis the client and key competitors. Understands best practices, awareness about other PR campaigns.

• Is able to connect the dots of overall strategy and communication strategy development. Develops the communication strategy, basis the sector understanding.

• Proactively suggests innovative ideas for activities and campaigns across the client portfolio. Identifies market and competitor insights, listens to media conversations and is able to counsel the client accordingly.

• Is seen as a trusted point of contact for client and develops confidence to contribute own ideas to planning or brainstorm meetings with clients.

• Manages big events including preparation of timelines, finding a venue, and managing resources. Ability to work effectively on check lists, flow of events & responsibility sheet.

• Well versed with national & regional media landscape. Proactively makes and nurtures new contacts. Able to close all media queries efficiently, handle responses independently on new medi

The role is responsible for building, managing, and strengthening the company’s brand identity and overall communication strategy across all internal and external platforms.

Key responsibilities include.

• Developing and implementing integrated corporate communication and branding strategies aligned with business objectives.
• Managing website upgradation and ensuring regular updates in coordination with project teams to showcase ongoing and completed projects, achievements, and corporate milestones
• Developing and executing corporate branding initiatives, content creation, public relations activities, website and social media management, and digital marketing strategies.
• Coordinating with top management, internal stakeholders, and external agencies (creative, digital, PR) to ensure consistent messaging and brand positioning.
• Preparing corporate presentations, brochures, credentials, case studies, press releases, and marketing collaterals.
• Possessing basic knowledge of EHS (Environment, Health & Safety) aspects relevant to the area of work
• Being flexible and open to handling additional corporate communication requirements, including greetings and communication for occasions such as Diwali, Holi, New Year, and other events, as per management requirements.
• Ensuring compliance with brand guidelines and communication standards across all platforms.
• Working knowledge o

Role Overview

The Head – PR will be responsible for leading the organisation’s communication strategy across public relations, media engagement, corporate brand positioning, and marketing communication. The role requires a seasoned communications leader who can strengthen the brand narrative, manage reputation, and drive integrated communication across internal and external stakeholders.

Key Responsibilities

- Lead the PR and marketing communication strategy to enhance brand visibility and reputation.

- Build and maintain strong media relationships to drive consistent, high-quality coverage.

- Develop a compelling corporate and marketing narrative aligned with the institution’s vision and positioning.

- Serve as the primary custodian for external communication, ensuring accuracy, consistency, and brand alignment.

- Manage crisis communication with proactive reputation protection and risk mitigation.

- Drive thought-leadership and brand-building initiatives across digital, print, and event-led platforms.

- Oversee press releases, media statements, campaigns, and executive communication.

- Strengthen internal communication to enhance culture, engagement, and organisational alignment.

- Collaborate with marketing, academic, and leadership teams to support communication needs for key initiatives.

- Manage agency partners and communication resources to deliver high-im

📢 We’re Hiring: Account Executives & Senior Account Executives - B2B Practice

Location: Mumbai

Adfactors PR is looking for smart and energetic #PublicRelations professionals for our B2B Practice - Account Executives & Senior Executives who are eager to #learn, #collaborate and #growtogether.

We are looking for individuals who want to be part of the journey to achieve #excellence in corporate and B2B communications. Someone who puts the team before self. Someone who does not stop at delivering results but strives to deliver client delight. Someone who believes in themselves and is #fearless to experiment, innovate and grow.

The ideal candidate will be a naturally curious professional who actively tracks industry trends, policy developments, technology shifts and evolving business landscapes. Someone who constantly reads, listens and engages with stakeholders to stay ahead of the media agenda.

He/She will have an eye for detail, a sharp understanding of complex business issues, and the ability to translate technical or industry-heavy information into compelling narratives. Awareness of digital, LinkedIn-led thought leadership, and integrated communications would be an added advantage.

Core Responsibilities:

1. Manage and execute multiple B2B client mandates including press releases, media advisories, leadership profiling and weekly reporting while e

Role Summary:

We are seeking a creative and detail-oriented Senior Internal Communications Manager to join our team. The successful candidate will be responsible for leading and delivering engaging internal communications that strengthen colleague engagement and support business priorities across the organization.

The role combines strategic planning with hands-on execution — crafting clear and compelling messages that align with company culture, values, and objectives, while ensuring colleagues are informed, engaged, and connected.

Key Responsibilities:

• Be the driving force behind communications planning and delivery:
• Shape and drive the content roadmap, proactively identifying opportunities, setting direction, and overseeing execution rather than responding reactively to requests.
• Take accountability for content effectiveness, using insight and feedback to continuously refine messaging.
• Employer brand:
• Play a key role in shaping and delivering Aptia’s external employer brand in partnership with Marketing and People teams.
• Help develop stories and messaging that attract talent across digital and social channels.
• Content Creation:
• Draft and oversee communication materials, including newsletters, intranet content, emails, presentations, leadership messaging, video briefs, and social media posts, tailored for in

Telecommunications/VoIP Engineer

Job Title: Telecommunications/VoIP Engineer(Onsite Role)

Location: Noida(Work From Office)

Department: IT Infrastructure / Operations Support

Reports To: IT Manager / Infrastructure Lead

Employment Type: Full-time

Shift: US Shift

Job Summary

We are seeking an experienced Telecommunications/VoIP Engineer to design, administer, and support cloud-based contact center and VoIP solutions. The ideal candidate will have strong hands-on experience with NICE CXone, Twilio, SIP-based telephony, and enterprise networking, along with a solid understanding of PSTN and global telecom providers.

Key Responsibilities

- Administer, configure, and support the NICE CXone (NICE inContact CX One) platform, including call flows, routing, integrations, and reporting.

- Design, develop, and manage Twilio VoIP cloud solutions, including voice, SIP trunking, and API-based integrations.

- Configure and troubleshoot Cisco IOS and networking products, ensuring high availability and performance for voice and data traffic.

- Design and execute API communication protocols, including secure integrations between telephony platforms and third-party systems.

- Manage and troubleshoot SIP-based communications, ensuring compliance with industry standards and best practices.

- Monitor system health and performance using a Network Monitoring System, proactivel

Telecommunications/VoIP Engineer

Job Title: Telecommunications/VoIP Engineer(Onsite Role)

Location: Noida(Work From Office)

Department: IT Infrastructure / Operations Support

Reports To: IT Manager / Infrastructure Lead

Employment Type: Full-time

Shift: US Shift

Job Summary

We are seeking an experienced Telecommunications/VoIP Engineer to design, administer, and support cloud-based contact center and VoIP solutions. The ideal candidate will have strong hands-on experience with NICE CXone, Twilio, SIP-based telephony, and enterprise networking, along with a solid understanding of PSTN and global telecom providers.

Key Responsibilities

- Administer, configure, and support the NICE CXone (NICE inContact CX One) platform, including call flows, routing, integrations, and reporting.

- Design, develop, and manage Twilio VoIP cloud solutions, including voice, SIP trunking, and API-based integrations.

- Configure and troubleshoot Cisco IOS and networking products, ensuring high availability and performance for voice and data traffic.

- Design and execute API communication protocols, including secure integrations between telephony platforms and third-party systems.

- Manage and troubleshoot SIP-based communications, ensuring compliance with industry standards and best practices.

- Monitor system health and performance using a Network Monitoring System, proactivel

Job description

Roles & Responsibilities

• Oversee the configuration, integration, and ongoing management of on-prem Cisco Voice platform & cloud Contact Centre solutions, with a primary focus on Five9 (CCAAS) platforms.
• Collaborate closely with cross-functional teams to identify requirements, implement enhancements, and ensure seamless operations across all contact centre functionalities.
• Lead troubleshooting efforts to resolve technical issues swiftly, minimising downtime and ensuring high levels of customer satisfaction.
• Monitor system performance, generate analytical reports, and drive continuous improvement initiatives to optimise contact centre efficiency.
• Manage and mentor team members, fostering a culture of knowledge sharing and skill development.
• Coordinate with vendors and stakeholders to ensure alignment with business objectives and compliance with industry standards.
• Document processes, maintain up-to-date technical knowledge, and contribute to the development of best practices within the team.

Technical Expertise:

• Proficiency in configuring, integrating, and managing Cisco Voice platforms and cloud Contact Centre solutions, especially Five9 (CCAAS).
• Collaborative Approach: Strong ability to work closely with cross-functional teams for requirement gathering, solution enhancement, and operational excellence.
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Job Summary

We are seeking an experienced Investor Relations professional with relevant experience , including hands-on exposure in a listed company environment . The role will be responsible for managing communication between the company and the investment community, ensuring transparent, timely, and compliant disclosures in line with regulatory requirements.

Key Responsibilities

• Act as the primary point of contact between the company and investors, analysts, and shareholders
• Manage quarterly earnings calls, investor presentations, analyst meets, and roadshows
• Prepare and review financial presentations, earnings releases, investor decks, annual reports, and fact sheets
• Ensure compliance with SEBI (LODR) regulations , stock exchange disclosures, and corporate governance norms
• Coordinate with Finance, Legal, Secretarial, and Senior Management for accurate and timely disclosures
• Handle analyst queries, investor feedback , and market perception analysis
• Track and analyze shareholding patterns, institutional ownership, market trends, and peer benchmarking
• Support leadership during AGMs, EGMs, and board-level investor communications
• Monitor stock performance, trading activity, and investor sentiment
• Assist in managing crisis communication <

Job Title: Content Writer – Corporate Communications (4–6 Years)

Location: Noida

Experience: 4–6 Years

About the Role

The ideal candidate will have 4–6 years of experience in crafting high-stakes business communications, including storyboarding for corporate presentations, developing marketing collaterals, and defining the narrative for data-driven infographics.

What You’ll Do:

This role requires a strategic thinker who excels at brand positioning and verbal storytelling. You will be responsible for transforming complex business data and technical jargon into clear, compelling, and structured narratives. While you will collaborate with design teams, your core focus is on the messaging architecture, ensuring every slide and collateral piece drives a specific business outcome and resonates with the target audience.

Key Responsibilities

• Develop high-quality company collaterals including brochures, company profiles, case studies, whitepapers, thought leadership articles, and marketing materials.
• Create impactful, well-structured PowerPoint presentations for leadership, clients, investors, and internal stakeholders (content development, storytelling, and flow).
• Conceptualize infographic content by transforming data, insights, and reports into clear, compelling narratives ready for visual execution.
• Collaborate closely w

About the Role:

Are you passionate about storytelling, communication, and building a positive workplace culture? As part of the Internal Communications & Employee Engagement team at Sakon , you will play a key role in keeping employees informed, connected, and engaged. This role supports internal communication initiatives and employee engagement programs, including ERGs, events, and culture campaigns. You will collaborate closely with Communications, HR, ERG champions, designers, and external partners to create meaningful employee experiences across the organization.

Key Responsibilities:

• Execute internal communications by drafting, reviewing, and publishing employee-facing content (emails, newsletters, intranet, Teams posts, presentations) with high accuracy and consistent tone.
• Support ERG and employee engagement initiatives by planning, coordinating, and executing events and campaigns in collaboration with ERG champions and HR SPOCs.
• Manage engagement and communication calendars to ensure timely execution of ERG activities, campaigns, and HR communications.
• Coordinate with vendors, consultants, and designers for communication assets, creative designs, event logistics, and follow-ups, ensuring on-time delivery.
• Design and promote engagement campaigns and events, contributing creative ideas for ERG programs and internal communication initiatives.
• Maintain trackers

Job Title: Content Writer – Corporate Communications (4–6 Years)

Location: Noida

Experience: 4–6 Years

About the Role

The ideal candidate will have 4–6 years of experience in crafting high-stakes business communications, including storyboarding for corporate presentations, developing marketing collaterals, and defining the narrative for data-driven infographics.

What You’ll Do:

This role requires a strategic thinker who excels at brand positioning and verbal storytelling. You will be responsible for transforming complex business data and technical jargon into clear, compelling, and structured narratives. While you will collaborate with design teams, your core focus is on the messaging architecture, ensuring every slide and collateral piece drives a specific business outcome and resonates with the target audience.

Key Responsibilities

• Develop high-quality company collaterals including brochures, company profiles, case studies, whitepapers, thought leadership articles, and marketing materials.
• Create impactful, well-structured PowerPoint presentations for leadership, clients, investors, and internal stakeholders (content development, storytelling, and flow).
• Conceptualize infographic content by transforming data, insights, and reports into clear, compelling narratives ready for visual execution.
• Collaborate closely w

Job Role: Manager: Marketing

Job Location: Mumbai

Preferred Industry : Architectural Hardware or Building Materials

Qualification : BBA/MBA

Experience : 12 - 15 Years (Min. 4 years Exp. of Architectural Hardware products)

We are hiring an experienced Marketing Manager for a reputed organization in the manufacturing / consumer-focused industry . This role is ideal for a strategic marketing professional with strong exposure to brand management, digital marketing, product launches, and trade marketing .

Key Responsibilities

• Develop and execute brand communication and marketing strategies in coordination with agencies
• Lead product launches , marketing campaigns, and brand visibility initiatives
• Manage digital marketing , website optimization, lead generation, WhatsApp marketing, and e-commerce assets
• Drive trade marketing activities including dealer meets, exhibitions, and partner engagement programs
• Plan and optimize the marketing budget for maximum ROI
• Oversee loyalty programs and customer engagement initiatives
• Ensure consistency in brand messaging across all online and offline platforms
• Lead and mentor internal marketing and design teams
• Collaborate closely with Sales, Product, BD, Finance, and Oper

Job Overview

The Head of Communications will lead the institution’s communication and branding function, driving strategic messaging, stakeholder engagement, and brand visibility across internal and external platforms. This role carries end-to-end ownership of communication strategy, team leadership, institutional storytelling, and communication support for events and initiatives. The position requires a strong blend of strategic thinking, people leadership, and execution excellence in an academic environment.

Key Responsibilities

Strategic Communication & Brand Leadership

• Develop, implement, and oversee institution-wide communication and branding strategies aligned with organizational goals.
• Ensure consistency in messaging, tone, and visual identity across all communication channels.
• Strengthen brand positioning and institutional reputation across print, digital, and internal platforms.

Team Leadership & Department Management

• Lead, mentor, and manage the Communications team, ensuring clear workflows, accountability, and performance standards.
• Review and approve all key communication outputs including annual reports, magazines, newsletters, institutional collaterals, and campaigns.
• Conduct regular reviews of departmental processes, documentation, and output quality.

Engagement & Performance Monitoring

Know the Company :

PeepalCo is a canopy for brands serving India with tailored wealth-tech products, Making Money Equal for All. Founded by Ashish Singhal, Govind Soni, and Vimal Sagar Tiwari, PeepalCo's products include CoinSwitch and Lemonn. The Group is backed by blue-chip investors including Andreessen Horowitz (a16z), Tiger Global, Peak XV Partners (formerly Sequoia Capital India), Ribbit Capital, Paradigm, and Coinbase Ventures.

PeepalCo is the brand name for our Group entity and will house all our wealth-tech brands. The largest of our brands, CoinSwitch, Lemonn will be housed under PeepalCo. For more information, visit: | For media queries, contact: press@peepal.co

About the Role

We are on the lookout for a talented Public Relations Executive to join our fast-paced team. As a key player in our organization, you will be responsible for developing and executing strategic public relations initiatives that enhance our brand visibility, build positive relationships with stakeholders, and drive overall business success.

What You Will Do

Strategic Communication Planning:

• Devise and implement comprehensive PR strategies to promote PeepalCo’s mission, values, and products.
• Collaborate with cross-functional teams to align PR efforts with overall business objectives.

Media Relations

• Cultivate and maintain relationships with journ

Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap or simply soak in the view of the city. We're bringing joy back to commuting, and turning around urban traffic woes in a big way.

Today, we run 350 buses and log 15000 daily bookings. After having established a strong product-market fit and building a profitable business in Mumbai, we’ve expanded services to Hyderabad, where the commute problem is as urgent and exciting. Over the next 2 years, we plan to scale to 1000 buses and 100,000 daily bookings across both the cities.

Cityflo is well-funded by prominent VCs — India Quotient, Lightbox Ventures.

Website:

App:

You will be responsible to -

• Own communication design: Exhibit excellent design fundamentals, including color theory, typography, illustration, and iconography, with relentless attention to detail and consistency.
• Create visually stunning assets: Work across multiple design outputs, including decks, landing pages, sales enablement materials, performance ads, whitepapers, branding projects, marketing campaigns, and social media video collaterals. Demonstrate a strong ability to visualize data and tell com

1. Brand Understanding & Alignment:

- Maintain a thorough understanding of the brand's voice, tone, and messaging guidelines, ensuring all art work aligns with brand identity and values

2. Design Strategy: Develop creative strategies and concepts for advertising campaigns, ensuring that every asset is created with the business goals and objectives in mind

3. Design Creation:

- Have a proactive approach to produce compelling and captivating designs for a range of marketing materials, including visual designs, infographics, logos, and other interactive platforms

- Supervise a team of designers, providing guidance, feedback, and support throughout the creative process to foster their professional development and ensure high-quality output.

4. Collaboration: Work closely with cross-functional teams, including copy supervisors, account managers, and clients, to develop integrated marketing campaigns that effectively communicate key messages.

5. Quality Assurance:

- Review and provide feedback on art work produced by team members, ensuring accuracy, clarity, and adherence to brand standards.

- Supervise aesthetic checks and edits during pre-production & production, attend shoots & music recordings

6. Market Research: Stay informed about industry trends, new content formats and competitor strategies, and emerging technol

Role Overview

We’re seeking a creative and detail-oriented Graphic Designer to craft compelling visuals that strengthen our brand, drive engagement, and improve conversions across digital and offline platforms.

Key Responsibilities

• Design creatives for social media, ads, websites, email campaigns, and print materials
• Maintain brand consistency and evolve visual identity
• Create high-converting ad creatives and landing page visuals
• Collaborate with marketing, content, and sales teams to deliver impactful designs
• Stay updated with design trends and experiment with new formats

Requirements

• Proficiency in Adobe Creative Suite & Canva
• Strong typography, layout, and color theory skills
• Understanding of social media and performance marketing creatives
• 2+ years of design experience preferred
• Portfolio showcasing diverse creative work

Success Metrics

• Engagement and ad performance (CTR, conversions)
• Timely delivery and quality of output
• Consistency in brand visuals

Mindsprint is looking for a seasoned communications expert to lead enterprise-wide internal communication and employer branding initiatives. This role focuses on building a unified voice across the organization, strengthening leadership communication, enabling change programs, and shaping a strong employee experience at scale. The role partners closely with HR, leadership, and business teams to deliver structured, high-impact communication aligned with organizational priorities.

Key Responsibilities

Internal Communications Strategy

Own the internal communications strategy and messaging framework to ensure consistency, clarity, and alignment across the organization. Serve as a strategic advisor to HR and leadership on internal communication priorities, tone, and cadence.

Leadership & Executive Communications

Plan and execute leadership communication programs including leadership connects, executive updates, and newsletters. Support leaders with structured content, presentations, briefing notes, and messaging for internal forums.

Content & Channel Management

Manage enterprise-wide internal communication channels including newsletters, intranet content, leadership mailers, digital platforms, and multimedia assets. Drive end-to-end content development - gathering inputs, writing, editing, designing, scheduling, and publishing communication assets.

Employee Engagement Programs & Experiences

Lead co

Mindsprint is looking for a seasoned communications expert to lead enterprise-wide internal communication and employer branding initiatives. This role focuses on building a unified voice across the organization, strengthening leadership communication, enabling change programs, and shaping a strong employee experience at scale. The role partners closely with HR, leadership, and business teams to deliver structured, high-impact communication aligned with organizational priorities.

Key Responsibilities

Internal Communications Strategy

Own the internal communications strategy and messaging framework to ensure consistency, clarity, and alignment across the organization. Serve as a strategic advisor to HR and leadership on internal communication priorities, tone, and cadence.

Leadership & Executive Communications

Plan and execute leadership communication programs including leadership connects, executive updates, and newsletters. Support leaders with structured content, presentations, briefing notes, and messaging for internal forums.

Content & Channel Management

Manage enterprise-wide internal communication channels including newsletters, intranet content, leadership mailers, digital platforms, and multimedia assets. Drive end-to-end content development - gathering inputs, writing, editing, designing, scheduling, and publishing communication assets.

Employee Engagement Programs & Experiences

Lead co

SKILL SET

Experience: 08+ Years

Location: Millenia Business Park Phase – II, Kandhanchavadi, Perungudi, Chennai.

Mode of Work: Office

Educational Qualification: Bachelor of Engineering

Role Overview

The Telecom Engineer will be responsible for the engineering of telecommunication systems across projects and proposals in diverse process industries such as Oil & Gas (offshore and onshore), Fertilizer, LNG, and Pipelines. The role encompasses ensuring quality, budget adherence, and timely delivery of telecom-related activities and deliverables. Work scope includes pre-bid engineering (man-hour estimation), Basic Engineering, Front-End Engineering Design (FEED), and EPC execution for telecommunication equipment and associated devices.

Key Responsibilities (SEC.1)

• Develop system specifications, design basis, philosophies, and block diagrams.
• Prepare telecom equipment lists.
• Perform technical calculations (noise analysis, amplifier load, and power consumption).
• Draft material requisitions.
• Conduct technical bid evaluations.
• Review vendor documents, including approval of FAT, IFAT, and SAT procedures.
• Create wiring diagrams and installation drawings.
• Prepare equipment/device layouts, bills of quantities (MTO), and cost estimates.
• Validate telecom device modeling within 3D environments (PDS / PDMS / SP3D).

The Senior Manager / Expert – Employer Brand and External Communications is an Individual Contributor role that reports to the VP – Corporate Communications, DEIB, CSR, and is responsible for all external communication and employer branding initiatives of AXA Global Business Services globally .

Work Location - Bangalore

As a senior member of the Corporate Communications Team, the ideal candidate will come with a global communications experience of more than 12 years , with a passionate zeal to elevate the employer brand and reputation of AXA. The role entails but is not limited to planning and executing employer branding events, public relations, industry and university relations, social media management and execution, and website content management .

Roles & Responsibilities

• Aligned to the Global Corporate Communications and Employer Brand strategy: drive and deliver in developing an integrated global employee value proposition for AXA GBS across locations.
• An ideal candidate would be able to navigate complex organizational structures and play strong as one to consult and act by understanding multiple stakeholders’ points of view.
• Understands the GCC/GBS landscape in India and Morocco and bring an intelli

About Us:

Adfactors PR is a leading PR agency dedicated to transforming the way companies communicate with and connect with their audiences.

With a strong focus on innovation and strategic storytelling, we are at the forefront of driving brand elevation in the digital era. Our mission is to create meaningful impact through powerful narratives, helping our clients thrive in an ever-evolving media landscape.

Designation: Senior Account Director - Public Relations

Location : Bengaluru

Sector - Technology

Job Description

The Senior Account Director leads our vibrant team in crafting and executing strategic, creative communication solutions for our clients. This is a key leadership role, requiring a deep understanding of integrated communications, stakeholder management, and business development.

As a senior point of contact, the Sr. Account Director will work closely with internal teams, external partners, and client CXOs to bring communication strategies to life across both traditional and digital platforms. This individual will also play a crucial role in building the firm’s visibility and business by developing compelling pitches and nurturing client relationships at the highest levels.

The ideal candidate is a strategic thinker with a strong command of integrated communications and a proven track record in leading high-performing teams. They bring

Role: Internal Communications

Work Location: Chennai - Thoraipakkam

Roles and Responsibilities:

Strategic Internal Communications

• Own and execute the internal communications strategy in alignment with business priorities, leadership messaging, and organizational initiatives.
• Partner with leadership, HR, and Corporate Marketing to translate company strategy, transformations, and key initiatives into clear, compelling internal narratives.
• Ensure major organizational programs, change initiatives, and projects are communicated effectively to drive understanding, adoption, and engagement.

Newsletter & Content Publishing

• Lead the planning, creation, and publishing of the company’s internal newsletter(s), including editorial calendars, story sourcing, and performance tracking.
• Proactively source stories from across the organization to highlight wins, people stories, innovation, customer success, and culture-building initiatives.
• Maintain a consistent editorial tone that reflects leadership priorities and the company’s brand voice.

Brand Voice, Standardization & Compliance

• Act as a champion for internal brand standardization, ensuring all internal communications adhere to brand, tone-of-voice, and messaging guidelines.
• Drive internal compliance for communication templates, formats, and messaging

At Biocon Biologics, we are creating a model for the future of healthcare for all. We are a leading company in the biosimilars revolution where patients come first. Our ambition is to impact a billion lives and we do this by fostering a culture of affordable innovation, patient centricity and disruptive thinking. We are a multicultural global company where employees have a purpose and passion to work closely with partners and patients. We have proven end to end expertise in the field of biosimilars, from its development, manufacturing, clinical development, regulatory approvals to commercialization. We have a long-term commitment to bring high quality affordable biosimilars to patients all over the globe

The External Media Lead – Global Communications at Biocon Biologics will play a pivotal role in driving high-impact media engagement and strategic communications. This role demands a blend of meticulous organizational skills, media relation expertise, and the ability to manage multiple priorities in a fast-paced, global environment. The ideal candidate will act as a trusted partner, ensuring seamless scheduling, flawless execution of media interactions, and professional representation of the company to stakeholders worldwide.

Key Responsibilities:

Media Engagement and External Relations

- Serve as the second point of contact for journalists, media agencies, and industry bodies

- Schedule intervie

SJK Communications & Graphics Designer

Bringing together graphics, storytelling, and media to articulate the studio’s projects across mediums, with an emphasis on clarity, precision, and design intent.

About the Role The Communications and Graphics Designer role shapes how the studio’s ideas, projects, and design thinking are represented across drawings, presentations, publications, and digital platforms. Working closely with partners and project teams, this role translates architectural work into thoughtful, cohesive visual and narrative communication.

Key Responsibilities

1)2D Graphics

Work with project teams for project packagingMake 2D graphics for current and completed projects

2) Instagram/ Social Media Content Coordination

Plan out instagram posting scheduleWork with project, AHOB teams to collect, create contentCoordinate with Epistle to provide content for LinkedIn

3)Website Upkeep

Update website as requiredPut together new project pages in coordination with project teamUse WIX to put together and send out monthly newsletter in coordination with Newsletter team

4) Videos and Animations

Put together animations and videos for project packagaing and social mediaFilm video content for various social media platforms

5) Presentations Assist partners for any presentations required

Skills & Qualities

SJK Architects

Today