Find Your Dream Customer Support Job in India

Location: Mumbai

About Us:

Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individuals to take control of their health and well-being through education, transparency, and access to premium nutritional products.

Position Overview: As a Customer Support Representative in WBN, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN’s products.

Key Responsibilities:

Customer Interaction:

• Handle inbound customer calls and respond to inquiries in a polite and professional manner.
• Provide clear and accurate information about products, services, and company policies.
• Listen actively to customer concerns and understand their needs.
• Escalate complex or sensitive issues to the relevant team.

Issue Resolution:

• Identify and resolve customer issues promptly over the phone.
• Guide customers through troubleshooting steps where required.
• Record details of customer queries and resolutions in the CRM system.
• Follow up with customers when necessary to ensure satisfaction.

🚨 We Are Hiring Now: Customer Support – International Voice Process

🎯 Customer Support – International Voice Process

📍 Location: Bangalore

🕒 Shifts: Rotational (Including US Night Shifts)

🚪 Joining: Immediate Joiners Preferred

🎓 Qualification: Full-time Graduates

🧭 Experience: 1 - 4 Years

💼 Step into the World of Global Finance 🌍

Are you ready to be the voice of a leading Investment Management & Banking support team?

Join Infosys BPM and become a trusted partner to international clients in the financial services space.

🚀 What You'll Do:

✔️ Handle international customer queries (voice) in a timely, professional manner

✔️ Assist with investment account-related concerns, product support, and transactions

✔️ Work with high-value clients in Investment Banking / Wealth Management

✔️ Record, escalate, and resolve issues using CRM/ticketing tools

✔️ Collaborate with global teams in a 24x7 high-performance environment

✔️ Escalate complex issues following defined protocols

✔️ Maintain professionalism while dealing with high-value international clients

✅ Preferred Candidate Profile:

• Immediate joiners or

Job Title: Customer Support Executive

Location: Delhi (Netaji Subhash Place)

Experience: 1 - 3 Years

We are hiring a Customer Support Executive to handle inbound calls and chat processes. The role involves resolving customer queries, building strong relationships, and ensuring high customer satisfaction.

Key Responsibilities:

• Handle calls, chats, and customer inquiries.
• Resolve complaints, provide solutions, and follow up.
• Maintain records and process customer accounts.
• Meet service targets and follow company policies.

Requirements:

• 1- 3 years of customer support experience.
• Excellent English communication skills (spoken & written).
• Tech-savvy, quick learner, proficient in MS Excel .
• Knowledge of Zoho CRM is an added advantage.

If youre customer-focused, proactive, and eager to grow, we’d love to hear from you!

📩 Apply now: Share Your CV on hr.nsp@ambraneindia.com or WhatsApp on 9996749695

Skills & Competencies

• Excellent verbal and written communication skills with a neutral accent (suitable for US

customers).

• Strong product knowledge with quick learning ability.

• Analytical mindset with problem-solving and troubleshooting expertise.

• Detail-oriented with the ability to deliver accurate resolutions.

• Customer-first attitude with passion for service excellence.

• Ability to adapt to dynamic business requirements.

• Strong time management and multitasking capabilities.

Hiring for Domestic Bank

Role: Customer Support Executive

Interview Mode : Virtual mode of interview

Location : Bangalore - Marathahalli

Number of Vacancies: 40

Eligibility Criteria:

• Freshers are eligible.
• 12th pass or Graduate candidates are eligible.
• 6 days work with 1 rotational week off.
• 24/7 (any 9-hour shift), must be willing to work in night shift.

Languages Required:

• English + Tamil
• English + Malayalam
• English + Konkani

Perks for Outstation Candidates:

• One way travel ticket
• 14 days of accommodation
• Relocation bonus eligible after 90 days of joining.

Salary Package: 20,000K CTC / 16,000K Take Home

Interested Candidates can contact :

Sundari HR - 6385858268

Company: Shankara Buildpro Ltd.

Designation: Customer Support Executive

Job Type: Full Time

Location: G/2, Farah Winsford, 133, Infantry Rd, Shivaji Nagar, Bengaluru, Karnataka 560001

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 6:30 PM

CTC: ₹2,40,000 To 3,50,000 (Per Annum)

Reporting To: Brand and Marketing Manager

About Us: Shankara Buildpro Ltd, with a 53-year legacy, is India’s largest distributor and retailer of steel pipes and tubes. Buildpro is a multi product and multi brand marketplace for building materials. Offering materials from steel, aggregates, construction chemicals to plumbing, fittings, sanitaryware and tiles to electricals, paints, roofing, hardware and much more.

Shankara Buildpro Ltd is a true omnichannel one-stop shop for all construction and home improvement needs. Our ISO 9001 company, with a ₹6500+ crore turnover, caters to customers across the South, West, and East of India. Proudly ensuring the best quality at the best price with the best service. Our in-house brands (Ganga & Fotia) offer a vast range of materials under categories like roofing solutions, steel accessories, tiles, bathroom essentials, and much more.

About The Job: We are looking for a motivated and professional Call Support Executive to join our team. The candidate will be responsible for m

We are looking for an experienced Game Support Specialist with prior experience in player/customer support. He/she will be the point of contact for the players ensuring smooth gaming experience.

Job Location: Navi Mumbai (Belapur)

Responsibilities:

• Provide prompt and effective support to players via email or any other medium and solve the issues/queries.
• Be responsible to deliver player feedback and bugs reported by players to our game teams and support them to provide solutions.
• Ensure high customer satisfaction and adhere to minimal response time.
• Setup processes and create & maintain FAQs.
• Gather player feedback and share insights with the product and design teams.

Required:

• Exp: 0-2 years in customer support (game industry experience preferred).
• Bachelor’s degree in any discipline.
• Strong written and verbal communication skills.
• Familiarity with CRM or ticketing tools.
• Passion for gaming.

******** IMPORTANT ***************

send the below information to cs-hire@pipl.ai

• your current salary in USD per month
• your expected salary in USD per month
• your notice period
• Your CV

*****************************************

Company Description

is on a mission to revolutionize cold outreach automation tools by providing unlimited email inboxes, warm-up for all accounts, built-in prospect email verification, data enrichment, AI campaign assistance, and more.

Role Description

This is a full-time remote role for a Technical Customer Support at Plusvibe. This person will be responsible for providing technical support to users, ensuring customer satisfaction, analyzing customer issues, and communicating effectively with the development team.

• What You’ll Do: Answer user questions about our SaaS.
• Quickly spot if an issue is a bug.
• Write help articles and FAQs.
• Set up CS processes

What You Need:

✔ Technical background (can diagnose issues, not just follow scripts).

✔ Strong spoken & written English.

✔ Experience in SaaS support is a must

✔ Experience in Community Building would be a plus

🚀 Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

🗓️ Walk-In Dates: 5th and 7th November 2025

📍 Locations: Bengaluru (Interview), Job Locations : Bangalore

⏰ Time: 10:00 AM to 2:00 PM

🏢 Venue: Infosys BPM Hiring Center785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078,

Land Mark : Sindhoora Convention Center.

🔔 Mode: 100% Work from Office (WFO)

👥 Who Were Hiring

We are looking for customer-focused individuals with 1 to 4 years of international voice processing experience to join our International Voice Support team. As a Customer Support Executive, you will be the first point of contact for global customers, assisting them with queries, troubleshooting issues, and ensuring a seamless service experience.

💼 Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Resolve product or service-related queries and complaints in a timely and professional manner.
• Provide accurate information and troubleshoot customer concerns effectively.
• Ensure high levels of customer satisfaction and experience.
• Document all interactions in the system as per process guidelines.
<

About Us:

We enable businesses and investors to make smarter financial decisions through expert advisory, innovative strategies, and actionable insights. Our team blends analytical rigor with deep market understanding to deliver solutions that drive real impact.

We’re now looking for a Customer Support Associate who thrives in dynamic environments, takes full ownership and ensures every aspect of the responsibility aligns with our strategic goals and client success standards.

Role :

We’re looking for a smart, articulate, and customer-focused professional to join our client success team.

If you have a background in finance, investments or wealth management and enjoy solving problems while building meaningful customer relationships — this role is for you.

As a Customer Support Executive , you’ll be the voice of the brand — providing timely, accurate, and empathetic support to clients while ensuring a seamless experience across all touchpoints.

Responsibilities :

• Serve as the first point of contact for client queries across phone, email, and chat.
• Resolve issues related to accounts, transactions, investment products, and service requests with accuracy and professionalism.
• Understand client needs and guide them on product features, documentation, or next steps.
• Coordinate with internal teams (operations, compliance, a

Greetings from Live Connections

Position – Team Lead (Customer Support)

Location: Ameerpet -Hyderabad

Interview Process: 2 managerial Rounds (face to face interview)

Key Requirements:

• Qualifications: Any Graduation

• Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper

• Process Experience: Domestic Inbound Customer Support (Voice Process)

• Languages: Excellent communication skills in English, Hindi & Telugu

Key Responsibilities:

• Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team).

• Monitor and drive team performance, productivity, and adherence to service level targets.

• Provide regular feedback and coaching to enhance team effectiveness.

• Handle customer escalations and ensure prompt resolution.

Skills and Abilities:

• Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT

• Ability to manage pressure and resolve issues efficiently

• Excellent interpersonal and communication skills across multiple languages

Apply onVaralakshmi.Y@livecjobs.com

7995831110

Location: Mumbai, India

Company: Ajmal Perfumes India

About Ajmal Perfumes

With a legacy of over 70 years in the art of perfumery, Ajmal Perfumes is one of the leading fragrance houses in the Gulf and India, known for its rich heritage, uncompromising quality, and Arabian-inspired craftsmanship. Ajmal Perfumes India is scaling rapidly across retail and D2C channels, with a growing customer base that expects premium experiences at every touchpoint.

We’re now looking for a Senior Manager – Customer Support to build and lead our customer support ecosystem for India.

Role Overview

As Senior Manager – Customer Support, you will be responsible for designing, implementing, and managing the entire post-purchase customer experience for Ajmal Perfumes India. This includes creating processes, building the support team, deploying tools, and ensuring a seamless omnichannel experience across WhatsApp, email, chat, phone, and social platforms.

You will play a critical role in maintaining the brand’s premium service standards while driving efficiency, satisfaction, and repeat purchase behavior.

Key Responsibilities

Build & lead the customer support function end-to-end — from people and process to technology and KPIs.

Design SOPs and escalation matrices to ensure smooth operations and timely resolution.

Implement customer support too

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years.

We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.

Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies.

Together we protect the world from cyber threats.

Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving!

As a Kaspersky Support team Intern, you will work closely with our experienced Technical support engineering team to provide technical assistance and support to Kaspersky B2B customers. This internship offers a unique opportunity to gain practical experience in the field of cybersecurity and IT infrastructure management.

Job Responsibilities:

• Customer Support: Provide timely and effective technical support to customer via email or ticketing system, addressing inquiries related to Kaspersky installation, configuration, and usage.

• Training and Learning: Proactively seek opportunities to expand your knowledge of cybersecurity concepts, technologies, and best practices through training sessions, online resources, and hands-on experience.

• Documentation: Assist in creating and updating technical doc

We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.

Qualifications & experience:

At least a Bachelor's degree in any discipline

Excellent communication skills and a high literacy rate (English and Hindi)

High-performance computer, as well as a stable Internet connection is required

Experience of working in Customer Support field will be a plus

💡 During the probation period, the successful candidate will work remotely. This allows for flexibility and the opportunity to demonstrate skills and capabilities in a remote setting. After the probation period the relocation and in-office work in Malaysia will be required and supported by the company.

Tasks & responsibilities:

Respond to customer inquiries via livechat, email, phone or social media platforms

Provide accurate, valid, and complete information by using the right methods/tools

Resolve product or service-related problems by clarifying the customer's complaint, selecting and explaining the best solution

Maintain a deep knowledge of the company's products, services, and policies

Collaborate with team members and other departments to ensure customer issues are addressed effectively

Work Timing: full-time, flexible schedule, 12 hours/shift (one-hour break included)

Benefits:

Competi

We at Asite are looking to fill a number of key roles in our head-office team, based in Ahmedabad.

If you are looking forward to a progressive career, join A-team- Asite.

Position - Customer Support Advisor

Experience - 0-5 years

Required skills :-

1) Excellent communication skills - verbal and written.

2) Basic familiarity with Microsoft applications.

3) Should be comfortable doing UK Shift.

4) Possess good analytical skills.

Note: Freshers preferred

🚀 Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

🗓️ Walk-In Dates: 14th & 15th November 2025

📍 Interview Location: Indore Job Locations : Pune, Bangalore

⏰ Time: 10:00 AM to 1:00 PM

🏢 Venue: Infosys Limited SEZ, Scheme No. 151 & 169B,

Village Bada Bangarda and Tigariya Badshah,

Super Corridor, Tehsil Hatod,

Indore, Madhya Pradesh – 453112.

🔔 Mode: 100% Work from Office (WFO)

Role Overview:

As a Customer Service Advocate, you will be the frontline representative for consumer concern/query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Basic minimum requirement::

• Should be flexible to work in Night shifts (US Shift) and flexible to work for 24/7 work environment

• Work from office mandatory

• Exposure to US contact center preferable

1. Customer Interaction:

-Troubleshooting: Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.

-Active Listening: Understand customer concerns, ask relevant question

Snabbit is India’s first Quick-Service App delivering home services in just 10 minutes through a hyperlocal network of trained and verified professionals. Backed by Elevation Capital, Nexus Venture Partners, Lightspeed, and Bertelsmann India Investments. Snabbit is redefining the home services space by combining speed, quality, and trust.

Founded by Aayush Agarwal (ex-Chief of Staff at Zepto), Snabbit is on a mission to make home services as seamless and instant as ordering groceries. We’ve already completed thousands of jobs with exceptional customer satisfaction—and we’re just getting started.

Key Responsibilities -

• Handle inbound calls and live chat interactions with professionalism, accuracy, and empathy.
• Provide prompt, efficient, and personalized solutions to customer queries, complaints, and requests.
• Demonstrate active listening and clear communication while maintaining brand tone and values.
• Accurately document customer interactions and resolutions in CRM systems.
• Resolve issues at the first point of contact whenever possible (First Contact Resolution).
• Identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to escalate and resolve complex cases.
• Adhere to all compliance, quality, and performance standards.
• Maintain high productivity levels while meeting key performance metrics such as CSAT, AHT, and S

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for: Technical Customer Support Representative (Tier 1)

• Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral’s customers.
• Troubleshoot and repair RingCentral’s solutions. Understand network architecture required to support RingCentral’s VoIP services.
• Recommend network hardware, software and design elements.
• Answer technical questions, solve technical problems and suggest appropriate workarounds.
• Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
• Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
• Of

ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply

Job Timing

Multiple shifts available details will be shared during initial screening if you are shortlisted.

Job Brief

Customer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best Customer Support Representative are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Support Representatives can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities

· Manage large amounts of incoming calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts

Job Role: Customer Support

Location: Hyderabad

Experience - 1-3 Years

NP - Immediate

Our organization is actively seeking a dedicated and experienced Contractor with expertise in AppDynamics, New Relic, Dynatrace, and Digital Experience Monitoring. This role requires 1-3 years of relevant experience, preferably in a customer support function, and will involve working in an international customer service process in a 24x7 environment on a rotational shift basis.

Key Responsibilities:

1. Support our customers in a 24x7 environment, providing high-quality service through chat, phone, and offline communication.

2. Build and maintain comprehensive knowledge of the company's products and services.

3. Resolve product or service problems by thoroughly investigating customer complaints, determining the cause of the problem, selecting the most effective solution, and following standard operating procedures.

4. Maintain a high degree of ownership and commitment to ensuring customer satisfaction.

5. Work effectively under minimal supervision and remain composed in high-pressure situations.

Qualifications:

1. Bachelor's degree or higher.

2. 1-3 years of experience as a Customer Support Specialist or in a similar customer service role.

3. Proficiency in AppDynamics, New R

Join Our FinTech Voice Support Team as a Customer Support Executive ( Voice Process).

Location-

Indore ( Work from Office )

Responsibilities

• Excellent communication skills in English.
• Both Freshers and Experienced candidates can apply
• Graduates and Undergraduates are welcome
• Immediate Joiners Preferred

Qualifications

• Graduates and Undergraduates are welcome

Required Skills

• Excellent communication skills in English.

Preferred Skills

• Both Freshers and Experienced candidates can apply
• Immediate Joiners Preferred

Pay range and compensation package

Salary: Up to ₹38000

Preks

• One way Ticket
• 14 Days Accommodation
• Relocation Bonus

We’re hiring a  Customer Support Executive (B2B SaaS Support)— full-time, work from our office in  Kasturi Nagar, Bangalore.

At PluginHive (Solvilor Technologies Pvt Ltd) , we power over 600K+ shipments every month for merchants on Shopify, WooCommerce, and AdobeCommerce. Our apps integrate with global carriers like  FedEx, UPS, Delhivery, and Amazon , helping businesses automate and scale their shipping operations.

We’re looking for a  Customer Support Executive with 2+ years of real experience supporting USA-based B2B customers. This is  not B2C or telesales — it’s genuine product and technical support through email, chat, and on-call assistance (no cold calls).

What You’ll Do:

• Provide  email, chat, and on-call support to B2B customers (mostly US-based merchants)
• Troubleshoot and resolve product and configuration issues for Shopify, WooCommerce, and AdobeCommerce users
• Collaborate with internal product and tech teams for escalations and feedback
• Maintain structured case records using Zendesk or similar tools

Requirements:

• Minimum 2 years of B2B SaaS or technical support experience , preferably with US clients
• Excellent written and spoken English communication
• Strong problem-solving and debugging skills

Location: Bengaluru, India

Experience: 3+ years

At  TransportSimple , we’re transforming how fleet owners manage their operations with our unique SaaS solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base.What You’ll Do

• POC for all the customers.
• Solve queries via calls, chats & emails in  Hindi & English (written and verbal – compulsory)
• Troubleshoot product issues and guide customers through solutions.
• Ensure tickets are closed within SLAs and escalate when needed.
• Build long-lasting relationships by delivering excellent customer experiences.

Skills Required

• Experience: Must have worked in a client-facing role for a software/IT company.
• Languages: Fluency in  Hindi & English
• Communication Skills: Strong verbal & written communication, active listening, empathy, and patience.
• Customer Handling: Ability to manage difficult conversations, conflict resolution, and relationship building.
• Problem Solving: Analytical thinking, troubleshooting mindset, and quick decision-making under pressure.
• Domain Knowledge (Good to Have): Exposure to  logistics, transport tech, or SaaS platforms

Why Join TransportSimple?

• Be part of a high-growth SaaS startup solvi

Company Description

Infosys BPM Ltd., a subsidiary of Infosys Ltd., focuses on integrated end-to-end outsourcing and delivers transformational benefits through reduced costs, ongoing productivity improvements, and process re-engineering. Established in April 2002, Infosys BPM operates in various countries including India, Poland, the United States, China, and more. The company has been consistently ranked among the leading BPM companies, receiving over 60 awards and recognitions in the last five years. Infosys BPM is known for its robust people practices and has been ranked among the top employers of choice.

Role Description

This is a Full-Time Work From Office Night Shift role for an International Customer Support representative located in Bengaluru. The International Customer Support representative will be responsible for day-to-day tasks including handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining analytical records. The role requires strong interpersonal skills to effectively communicate with customers and resolve their issues efficiently.

Qualifications

-Customer Support, Customer Satisfaction, and Interpersonal Skills

-Technical Support skills

-Analytical Skills

-Excellent communication skills**

-Ability to work 5 days On-Site for Night Shift and Rotational Week Off in Bengaluru Infosys ---Electr

Company Description

Infosys BPM Ltd., a subsidiary of Infosys Ltd., focuses on integrated end-to-end outsourcing and delivers transformational benefits through reduced costs, ongoing productivity improvements, and process re-engineering. Established in April 2002, Infosys BPM operates in various countries including India, Poland, the United States, China, and more. The company has been consistently ranked among the leading BPM companies, receiving over 60 awards and recognitions in the last five years. Infosys BPM is known for its robust people practices and has been ranked among the top employers of choice.

Role Description

This is a Full-Time Work From Office Night Shift role for an International Customer Support representative located in Bengaluru. The International Customer Support representative will be responsible for day-to-day tasks including handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining analytical records. The role requires strong interpersonal skills to effectively communicate with customers and resolve their issues efficiently.

Qualifications

-Customer Support, Customer Satisfaction, and Interpersonal Skills

-Technical Support skills

-Analytical Skills

-Excellent communication skills**

-Ability to work 5 days On-Site for Night Shift and Rotational Week Off in Bengaluru Infosys ---Electr

We’re Hiring – PUMA Voice Process | Noida (Sector 135)

Looking to start or grow your career in an international voice process?

Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!

Location: Noida, Sector 135

Work Mode: On-site

Process: International Voice (Customer Support)

Eligibility Criteria

✅ Graduates (Freshers) – Eligible

✅ Undergraduates – Must have minimum 6 months BPO Voice experience

Experienced candidates – Minimum 6+ months International BPO Voice experience

Compensation & Benefits

Salary: ₹25,000 (Fresher) – ₹29,000 (Experienced) Take Home

Transport: Both-side cab facility (within 30 km radius of Noida)

Selection Process

AMCAT → HR Interview → Operations Round

⚠️ AMCAT passing score: B2 – Minimum 75 required

If you have excellent communication skills, a customer-first attitude, and are ready to be part of a global brand — we’d love to hear from you!

Job Title: Customer Support Representative

Location: Bangalore

Experience: 0–2 years

Job Type: Full-time

About the Role:

We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal candidate is a good communicator, solution-oriented, and passionate about delivering excellent service.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and follow up to ensure full resolution
• Maintain customer records by updating account information
• Guide customers on product/service usage and troubleshoot basic issues
• Coordinate with internal teams (technical, operations, etc.) for issue resolution
• Provide feedback on recurring issues to help improve products and processes
• Maintain service levels (TAT, resolution quality, etc.) and handle escalations professionally

Requirements:

• Bachelor’s degree in any discipline
• Excellent verbal and written communication skills
• Strong problem-solving abilities and patience
• Proficiency in MS Office and ability to learn CRM tool

We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.

We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.

Your role:

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Your tasks:

• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social

Job Role -Customer Support Lead

Job Location- Noida

Experience Required- 4 to 7 Years

About Times Internet

At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.

Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.

As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.

We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level!

About the Business Units

EconomicTimes.com is India’s leading destination for students, business owners, mid and senior management professionals, academics, thinkers, and polity alike. Economictimes.com's reach am

Job Title: Call Center Executive (Proficient in Marathi & Hindi, Rotational Shifts)

Location: Hyderabad

Job Type: Full-Time

Shift : Rotational Shifts (Day/Night)

Job Description:

We are seeking a highly motivated and customer-focused Call Center Executive who is proficient in Marathi & Hindi and comfortable working in rotational shifts. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer queries, and providing exceptional customer service in a professional and friendly manner.

Key Responsibilities:

Manage large volumes of inbound and outbound calls in a timely manner.

Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Follow communication scripts and guidelines to ensure consistent service delivery.

Escalate unresolved queries to appropriate departments when necessary.

Keep records of customer interactions, transactions, comments, and complaints.

Meet personal/team qualitative and quantitative targets.

Adhere to all call center procedures and policies, ensuring compliance with company standards.

Requirements

Proficiency in Marathi and Hindi are Mandatory.

Basic proficiency in English

Position : Intern, Customer Support

Location: Bengaluru (On-Site)

Stipend : 20,000/-

About Us

Unacademy is India’s largest learning platform, empowering millions of learners with top educators, interactive content, and cutting-edge technology. Our mission is to revolutionize learning and make quality education accessible to everyone. We are continuously expanding our offline and online learning experiences, ensuring excellence at every stage.

Role Overview

We are looking for an enthusiastic and proactive Customer Support Intern to join our team at Unacademy’s Bengaluru centre. In this role, you will support learners and educators, ensure smooth operational flow, and deliver an exceptional experience at the centre. This is a great opportunity to learn communication, problem-solving, and customer experience management in a fast-paced EdTech environment.

Key Responsibilities

• Interact with learners and address their queries with empathy and efficiency.
• Manage and track attendance, schedules, and daily operational updates.
• Handle inbound and outbound communication (calls, emails, messages).
• Maintain accurate records of learner feedback and interactions.
• Coordinate with internal teams to ensure timely issue resolution.
• Support on-ground operations during classes, tests, or events.
  

  Unacademy

  

  Today