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Job Title: Customer Support Executive

Salary: upto 25,000/month

Job Type: Full-time Work from Office

Shifts: Rotational Shift Timings

Eligibility:

• Fresher and HSC (12th pass) candidates can apply.

• Graduates are also welcome.

• Immediate joiners preferred.

Interested candidates can WhatsApp on

Company Description

Dotcad is in its 38th year of delivering technology solutions to leading enterprise and public sector customers. The product and services portfolio comprises of delivering a broad spectrum of solutions spanning from virtualization, security, networking, application delivery, information management, and data center technologies (compute and storage). We aid businesses in enhancing efficiency, flexibility, and agility and maintain long term relationships based on relevance and technology partnerships. Our partnerships with leading technology providers enables us to work with marquee enterprise and public sector customers. Their environments are enriching and a delight to work for anyone keen on learning technology in its depth.

Role Description

This is a full-time on-site role located in Ahmedabad for a Senior Customer Support Specialist. The Senior Customer Support Specialist will handle customer incidents for support, provide technical asisstance promptly and ensure customer satisfaction. The role will expose you to complex environments and their interdependence. Since our customers are large users, you will get an opportunity to handle a wide variety of support cases in varied domains such as infrastructure, network, active directory, virtualization (multiple hypervisors), backup and business continuity solutions. Trainings and certifications is an ongoing activity at Dotcad to support your job role. Core skills should be around virtualization technologies from Vmware/Nutanix.

Qualifications

• 3-5 years or more of field experience in troubleshooting IT Infrastructure especially servers and storage.
• Analytical Skills with an ability to connect with right resources for problem solving
• Technical Support capabilities: OEM certifications preferred. This can be offset with experience.
• Customer oriented verbal and written communication skills
• Ability to work independently and as part of a team
• Bachelor's degree in Information Technology, Computer Science, or related field is preferred

Canvendor

: Technical Customer Support Lead (5+Years Experience) Chennai Immediate Joiners Preferred

Location: Chennai, India

Experience: 5+ Years

Work Mode: Hybrid

Notice period: Immediate to 30 days

Skills Highlighted: SaaS Technical support, APIs, SQL, Ticketing Sytems.

:

• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project
• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
• Candidate should have work experience ideally from product-based SaaS companies

If interested kindly share your updated CV to

Please reach out to me in WhatsApp for more details:

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Job Title: Customer Support Analyst - French

Location: Hyderabad

Position: Full Time

Required Experience: 2+years

Job Summary:

We are looking for an enthusiastic, customer-minded person that is looking to grow with our Customer Support team. In this role, you will handle Order Placement and Support. You will be answering questions about any order-related issues and provide guidance to our customers. Your superior customer service and empathetic skills along with a keen troubleshooting and problem-solving mindset will be challenged and rewarded. You will be collaborating with team members that operate as leaders in life sciences with the goal of improving patient care.

Role and Responsibilities:

• Fields incoming calls from US customers regarding orders for products. - must be able to handle the conversation in both English & French.
• Achieves SLA targets and call metrics to ensure high customer satisfaction.
• Understands order entry and processing procedures.
• Takes full accountability for customer satisfaction with a highly professional personality and demeanor.

Desired Skills:

• 2-4 years Customer Service experience in a high-volume contact center environment.
• Types 40+ WPM.
• Tech Savvy: typing, navigating through multiple applications while engaging with the customer.
• Strong written and verbal communication skills.
• Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers.
• Proficiency in Windows, Excel, Word, and Ticketing Systems.
• Familiarity with SAP, Sales Force preferred.
• Medical device experience preferred.

Education & Certifications:

Bachelor's degree in any discipline.

PLEASE APPLY ONLY IF YOU ARE COMFORTABLE WORKING FOR NIGHT SHIFTS

Job Title: Support Specialist

Job Duration: Full time job opportunity with Benefits

Work Location: Ella , PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB)

Process Skills:

Respond to customer queries via inbound/outbound calls and emails within defined SLA's

Record interaction using client system with proper classification

Refer Knowledge base and perform task as per defined process

Follow up and closure of interactions to ensure customer satisfaction

Passionate about customer service

Comfortable with Rotational shifts, extended working hours and weekly offs.

Candidate should clear the V&A and online typing tests

Technical Skills:

Graduate freshers with excellent communication skills

Operating the computer- Intermediate

MS Office - Intermediate

Avaya/Phone Operating skills - Beginner

Fluent in Spoken and written English with effective Business Communication

Communication in neutral accent over phone

Active listening and probing skills

Basic knowledge of Insurance

Analytical skills

About US

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays

Fluency in English and Hindi both

Freshers can also apply.

If experienced 6 months experience is mandatory.

5 Days working,rotational shifts and rotational week off's(Shift Start at 6:00AM in the mrng and Shift end's at 9:00PM Night).

• Experience in Insurance Domain is a plus

/! IMPORTANT: WE DO NOT TAKE APPLICATIONS HERE ON LINKEDIN

=> How to apply? Send your application by email to:

This is a job advert for a customer support agent with at least two years experience in customer support.

We are Murena, more information about our company is described further below. We have a fully remote, multicultural and international team. We all work from home or co-working spaces but are in regular contact with each other via various communication platforms. We have a common mission: to improve the digital world by helping users to get access to user-friendly, privacy-safe and sustainable smartphones and cloud. We aim high! If you are looking for a challenge join us :) !

As a Customer Support Agent, your primary responsibility will be to answer customer queries about Murena devices (phones, tablets etc.), Murena Workspace services (cloud), Murena Mobile Device Management (MDM) and Murena Mobile (mobile operator). This includes answering questions on the Helpdesk software, processing warranty or return requests, and basic troubleshooting of technical issues.

You will work in a team with other customer support agents. You will be required to communicate frequently with the team members working on the Murena Shop and with software developers that work in various teams.

To excel in this role you will need to have good communication skills, provide good customer satisfaction, be a successful team player and work efficiently with tools like helpdesk, shop and issue tracking software.

Your responsibilities:

• Answer customer inquiries promptly and professionally
• Process warranty and refund requests
• Perform initial troubleshooting for reported technical issues
• Provide clear, effective solutions or escalate issues when necessary
• Maintain accurate records of customer interactions and feedback
• Collaborate with internal teams to improve support processes

You must be:

• Able to work independently with responsibility for helping customers
• Fluent in English
• A team player
• Familiar with Android and cloud services
• Have strong communication skills with a responsible and proactive attitude
• Minimum 2 years working experience in customer service

It is nice if you have:

• Experience with remote working
• Interest in open source, privacy, sustainability, ESG
• Proficiency in other languages (French, German, Spanish)
• Experience with our Helpdesk software (Zammad and GitLab)
• Experience with our e-commerce software (Woocommerce)

The team

As a member of the Helpdesk team at Murena, your primary mission is to deliver an impeccably smooth user experience. Our team collaborates closely with other squads, such as OS, Cloud, Devices and Shop.

We value every team member's input in shaping the roadmap towards enhancing the reliability of our services, fostering a culture of collective ownership and continuous improvement.

About Murena

Murena is a company focused on everyday, mainstream users and to enhance for this user group their digital privacy and security, particularly in the realm of smartphones, tablets and cloud. We are known for developing /e/OS, an open-source, privacy-focused mobile operating system designed to offer an alternative to mainstream operating systems (iOS and Android) that often engage in extensive data collection. Murena's mission is to provide users with greater control over their personal data by minimizing tracking and data sharing. Their products and services are aimed at users who prioritize privacy and wish to reduce their digital footprint. Murena offers for sale smartphones pre-installed with /e/OS, providing a more secure and private mobile experience, as well as a privacy-focused cloud called Murena Workspace.

Links:

What we offer

• Fully remote position
• Flexible working hours
• Exciting challenge: to become the 3rd mobile ecosystem alongside Apple (iOS) and Google (Android)
• Potential to impact a large and constantly growing user base: we double in number of users roughly every year
• Contractor (self-employed) position
• A fair salary, aligned with your skill set

The recruitment process

1. Send your application, with:
2. Your resume
3. Remuneration expectation per hour / day
4. Optional: an application letter (everyone moving to 2nd round will be asked to write one, not necessary to write one for the 1st round, but you may if there are things you want to let us know about)
5. We will let you know if you are shortlisted.
6. Shortlisted candidates will have an interview with the Helpdesk manager and one of the Helpdesk team members
7. We will let you know if you have gotten the job.
8. Offer letter

How to apply? Send your application by email to:

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support International Voice Process in Bangalore, please walk-in for the interview on 17th, 19th, 24th and 26th June 2025 at Bangalore.

We also have Virtual Interview till June 30th June 2025.

Note: Please carry a copy of this email to the venue.

Interview Time: 10 AM to 1 PM

Interview Date: 17th, 19th, 24th and 26th June 2025

Interview Venue:

Infosys BPM Hiring Center

785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078

Land Mark : Sindhoora Convention Center

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Customer Support - International Voice)

• Job Location: Bangalore
• Qualification: Full time Graduates (15 Years of Education)
• Experience: 1 - 3 Years

Job Description: Senior Process Executive

Location: Bangalore

Employment Type: Full-Time.

Key Responsibilities:

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Open to work in 24 7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value

Must adhere and non-negotiables:

• Excellent in communication - International Voice Process
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24 7 ,flexible shifts, 100% WFO, no hybrid

Preferred Qualifications:

Any Graduate - Additional certifications in customer service/upskilling

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If interested for Virtual Interview, please share your resume with below details to and

Name:

Email & Mobile Number:

Date Of Birth:

Graduation:

Post-Graduation: (If applicable):

Total experience:

Relevant experience:

Current/Previous Company name:

Current CTC:

Expected CTC:

Notice period:

Current location:

Flexible with Night Shift:

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support International Voice Process in Bangalore.

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Customer Support - International Voice)

• Job Location: Bangalore
• Qualification: Customer Support- Full time Graduates
• Experience: 1 - 4 Years

Job Description: Senior Process Executive

Location: Bangalore

Employment Type: Full-Time.

Key Responsibilities:

• Excellent communication skills to attend/resolve client issues on calls.
• Open to work in 24 7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer's time
• Good time management, ensuring all contacts with customers add value

Must adhere and non-negotiables:

• Excellent in communication.
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24 7 ,flexible shifts100% WFO, no hybrid

Preferred Qualifications:

Any Graduate - Additional certifications in customer service/upskilling

Preference will be given to the Immediate Joiners

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support International Voice Process in Bangalore and Pune. Please walk-in for interview on 13th and 14th June 2025 at Kolkata Location.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Interview details:

Interview Date: 13th and 14th June 2025

Interview Time: 10.00 AM till 1:00 PM

Interview Venue:

Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala)

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Customer Support - International Voice)

• Job Location: Bangalore and Pune
• Qualification: Customer Support- Full time Graduates
• Experience: 0 - 4 Years

Job Description: Senior Process Executive

Location: Bangalore and Pune

Employment Type: Full-Time.

Key Responsibilities:

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Open to work in 24 7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value

Must adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24 7 ,flexible shifts100% WFO, no hybrid

Preferred Qualifications:

Any Graduate - Additional certifications in customer service/upskilling

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Documents to Carry:

• Carry a print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support International Voice Process in Bangalore and Pune.

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Customer Support - International Voice)

• Job Location: Bangalore and Pune
• Qualification: Customer Support- Full time Graduates
• Experience: 1 - 3 Years

Job Description: Senior Process Executive

Location: Bangalore and Pune

Employment Type: Full-Time.

Key Responsibilities:

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Open to work in 24 7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value

Must adhere and non-negotiables:

Excellent in communication

Need to work on US shift timings.

Need to complete specific and dedicated training programs set by the client.

24 7 ,flexible shifts100% WFO, no hybrid

Preferred Qualifications:

Any Graduate - Additional certifications in customer service/upskilling

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If interested, please share your resume with below details to and

Name:

Email & Mobile Number:

Date Of Birth:

Graduation:

Post-Graduation: (If applicable):

Total experience:

Relevant experience:

Current/Previous Company name:

Current CTC:

Expected CTC:

Notice period:

Current location:

Flexible with Night Shift:

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support Voice Process for Bengaluru. Please walk-in for the interview on 29th May 2025 in Bengaluru.

Note: Please carry a copy of this email to the venue.

Interview details:

Interview Date: 29th May 2025

Interview Time: 10 AM to 1:00 PM IST

Interview Venue:

Infosys BPM Limited Ground Floor Axis Sai Jyoti,15th Cross 100 Feet Road, Sarakki, 1st Phase JP Nagar, Bengaluru, Karnataka - 560078

Landmark: Near Sindhoor Convention Centre

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Customer Support - Voice Process)

• Job Location: Bengaluru
• Qualification: Customer Support - Full time Graduates
• Experience: 1 - 2 Years

Job Description: Process Executive

Location: Bengaluru

Employment Type: Full-Time.

JOB DESCRIPTION:

The role requires to handle customer service queries through calls while delivering Excellent feedback

Key Responsibilities:

- Provide first-level resolution to the customers - Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. - Build rapport with customers through active listening, effective communication, and attention to detail. - Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. - Document and track customer interactions and technical issues in the service management system. - Stay up-to-date with product knowledge and industry trends to provide accurate information and support. - Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must adhere and non-negotiables:

• Excellent in communication
• Comfortable working in US shift
• 24 7, flexible shifts
• 100% WFO, no hybrid

Preferred Qualifications: Any Graduate

Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd