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B2B Cold Calling Specialist – SaaS Sales & Email Campaigns

Location: Hyderabad, Telangana, India

Work Mode: On-site | Full-Time

Working Hours: U.S. Business Hours / U.S. Time Zone

Products: BriefingIQ & EventIQ

About the Role

We are looking for a high-energy, confident B2B Cold Calling Specialist to generate sales opportunities for our SaaS products, BriefingIQ and EventIQ .

Cold calling is the primary responsibility of this position. The successful candidate will be expected to make 50+ outbound calls every day to U.S. businesses, speak with decision-makers, qualify prospects, and schedule sales meetings and product demonstrations.

The secondary responsibility is to execute targeted email campaigns and follow up with prospects . The candidate must also use a CRM to accurately maintain prospect records, call activity, email activity, notes, and follow-up tasks.

Primary Responsibilities

1. B2B Cold Calling – PRIMARY JOB FUNCTION

• Make 50+ outbound cold calls every day to U.S. prospects.
• Speak confidently with executives, managers, and business decision-makers.
• Introduce BriefingIQ and EventIQ and communicate their business value.
• Qualify prospects and identify potential sales opportunities.
• Schedule meetings a

Responsibilities:

● Oversee end-to-end customer experience operations across WhatsApp, calls, email, Instagram DMs, social media comments, and other customer touchpoints.

● Handle and resolve complex or high-priority customer escalations with a focus on timely and effective resolution.

● Manage order-related queries as well as skincare related queries and assist the team with the brand aligned resolution.

● Monitor customer reviews and feedback across relevant platforms and ensure appropriate responses and follow-ups.

● Identify recurring customer issues and work with relevant teams to improve the overall customer journey.

● Lead, mentor, and support the CX team to ensure consistent customer service and performance standards.

● Conduct regular quality checks of customer conversations and calls to identify gaps and improvement areas.

● Provide constructive feedback and coaching to team members and identify training needs.

● Support the team with difficult or sensitive customer interactions and provide guidance on appropriate resolutions.

● Ensure the team follows established SOPs, processes, and communication guidelines.

● Create, implement, and continuously improve SOPs for customer support operations, including order handling, refunds, replacements, escalations, complaints, and other CX processes.

● Maintain standardized response templates for WhatsApp, email, social media, and other c

Job Description:

Experience: 3–6 years

Location: Hyderabad

Shift: Rotational | 24×7

Notice Period: Immediate

Key Skills & Experience:

• 3–6 years of experience in Email Operations, Email Security, Trust & Safety, SOC environments
• Strong expertise in spam & abuse mitigation
• Hands-on experience with Splunk, SIEM. EDR
• Strong understanding of SMTP, SPF, DKIM, and DMARC
• Experience managing operations in a 24×7 environment
• Strong analytical, decision-making, and stakeholder-management skills
• Experience with Proofpoint and email security workflows is highly desirable

Key Responsibilities:

• Oversee daily operations and ensure SLA, productivity, and quality targets are consistently achieved
• Monitor and analyze trends in spam, phishing, spoofing, and email abuse
• Drive proactive mitigation strategies and security improvements
• Conduct incident reviews, Root Cause Analysis (RCA) , and implement corrective/preventive actions
• Leverage Splunk to build dashboards, monitor KPIs, and generate actionable insights
• Ensure compliance with SPF, DKIM, DMARC and other email security standards
• Collaborate with cross-functional