Find Your Dream Email Job in India

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Remote (India) 5:30 PM - 3:30 AM IST (US Market Hours)

Monday-Saturday Full-Time Probation: 3 Months

60,000 - 70,000 / month + Bonus

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

• 2+ years of experience in SaaS or product-based technical support
• FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
• Excellent written English -> this is non-negotiable!
• Proven ability to self-learn quickly and handle complex workflows independently
• Proficiency with Excel/CSV data handling
• Strong troubleshooting and reasoning skills
• Must complete internal product learning before starting live support

Important: Candidates who "want to join to learn trading" will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

• Strong command of written English - absolutely mandatory
• Demonstrated ability to self-learn from detailed documentation
• Heavy reliance on AI tools for answering users is not acceptable
• This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform.

This is a technical, product-centric support role - not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team.

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

• Provide fast, clear, and accurate live chat (primary) and email (secondary) support
• Help traders navigate platform features, trade analytics, and reports
• Troubleshoot issues related to account setup, imports, and analytics workflows
• Identify recurring technical issues and resolve them using strong product knowledge
• Maintain and efficiently search through a large 200+ page internal knowledge base
• Document findings and curate common questions/answers
• Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

• Submit Google Form + mandatory recorded answers
• Product knowledge test
• 1-2 interviews
• Offer

Why Join Us

• Work at the intersection of FinTech, trading, and real-time analytics
• Direct mentorship and weekly review from company leadership
• Clear growth into Product, QA, or Technical Operations
• Competitive pay + bonus + global exposure

Apply Now:

Incomplete applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you're sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.

Senior Cybersecurity Engineers - (DLP, Email Security, Endpoint Security)

Location : Kolkata

Mode : Fulltime Work from Office (6 Days)

Shift : General

Job Description:

ITCI is hiring seasoned Senior Cybersecurity Engineers to fortify our enterprise security landscape. The role involves deep technical expertise in Endpoint Protection, DLP, IAM, and Email Security. Engineers will work within an 8x5 framework, driving proactive security management and incident response across critical enterprise systems.

Key Responsibilities:

1. Lead the administration of endpoint security across all enterprise devices using Trend Micro solutions.
2. Define, configure, and maintain security policies to detect threats and automate appropriate responses.
3. Actively engage in threat hunting, analyse incidents, and deliver actionable security reports.
4. Develop and implement effective DLP policies to protect sensitive business data.
5. Continuously monitor and assess DLP alerts, ensuring timely escalation and resolution of genuine threats.
6. Fine-tune DLP configurations to reduce noise, improve detection, and support business continuity.
7. Manage user identity lifecycles including onboarding, offboarding, and access governance.
8. Enforce strong access controls using least privilege and zero trust principles across critical system

Poshmark is looking to hire a Lead Associate who will be part of our community and customer service team. We’re looking for someone with a passion for helping and coaching others who can fully integrate into the Poshmark team in order to support our associates’ wants and needs. You will be responsible for maintaining a positive work environment by motivating individuals to perform at their highest level through rapid growth. This is a great opportunity for someone interested in developing leadership skills!

The ideal Lead Associate…

• successfully coaches, develops, and motivates associates
• understand performance metrics
• consistently contributes and delivers impactful work to entire department

Responsibilities:

• Engage with Poshmark users via email support
• Maintain high individual performance metrics (e.g., CES scores, SLAs, case reviews) while supporting team goals
• Provide daily coaching, guidance, and mentorship to associates, supporting their growth and development
• Lead by example through high queue contribution and performance (85%+ KPI achievement or top percentile
• Suggest improvements to workflows based on trends and customer feedback
• Deliver performance coaching to individuals through feedback
• Partner with management to share insights and improve support experiences
• Represent team interests in broader initiativ