Find Your Dream Manager Job in India

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Development

Our Team • The Services team is responsible for leading the design and development of new solutions to enable a broad range of real-time, data-driven innovative products and services to address evolving risk and security needs for all Mastercard's various customer segments. • As part of this organization, the Dispute Lifecycle Product Development Team leads the development and creation of innovative solutions focused on enhancing the purchase journey, reducing disputes and protecting against fraud. The Opportunity • Support the Dispute Lifecycle Product Development team in the creation and development of innovative new products, services, and programs to support value added services and dispute resolution. • Collaborate with other product areas (e.g. Commercial Product, Send, Product Management, Payment Networks, DRM, etc.) to deliver business requirements and ensure solutions development is aligned with business objectives. • Lead and document the creation and business direction for the Mastercard Dispute Lifecycle program, working in partnership with engineering to design, develop, and deliver, through the agile process, core features for continued support, and growth in the emerging authentication industry. • Participate in special projects and strategic initiatives with cross-functional stakeholders. What are we looking for? • Have you ever brought a platform to market on a global scale? • Are you motivated to be a part of protecting against fraud and reducing disputes while enhancing the purchase journey? • Do you enjoy working with dynamic, cross-functional teams in a fast-paced, high-visibility role? The Role • Analyze approaches for delivering Dispute lifecycle solutions for Mastercard products by analyzing technology needs, strategic fit, and potential revenue. • Lead business case development process for new product deliverables. • Support the development of products, features, and deliverables to deliver solutions that support the dispute lifecycle. • Generate ideas and drive concept validation for new services and product enhancements. • Partner with the Engineering team to ensure the build of these services meets business requirements and supports the Dispute Lifecycle strategy • Work with senior management and internal and external product stakeholders to prioritize capabilities and features, define and align on the product road map that meets short term, long term, regional, global, data, and regulatory needs. • Work with technical stakeholders, governance, and scrum teams to lead the definition and implementation of product services that execute per the product roadmaps to achieve revenue goals • Act as the platform expert, supporting technical discussions with internal stakeholders and external clients • Support business operations and development teams to ensure high platform availability and optimal performance. All About You • Demonstrable experience in product conceptualization, design, and development, using the Agile/ SAFe methodology. • Ability to interact, coordinate, and communicate effectively with internal and external business partners at multiple levels of an organization • Self-motivated with a track record of delivering success while operating within a team environment • Experience leading business and technical teams • Proven people leadership experience • Able to influence and drive effective decision making • Strong problem-solving skills • Experience analyzing business requirements • Curiosity, ability and willingness to learn quickly - unafraid to ask questions. • Understanding of e-commerce and payments processing • Proven experience and in-depth knowledge of clearing and fraud prevention methodologies.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Product Manager - Technical

OVERVIEW Are you a product management professional who wants to shape the money movement platform for Mastercard's products? Do you want to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development? Role All staff at Mastercard are expected to demonstrate the 'Mastercard Way' every day - create value for our customers, partners and colleagues; grow together to achieve our goals and move fast on what matters most for our customers and Mastercard. As the Director, Transfer Solution Product Architect within the Mastercard Send product team, you will be the subject matter expert for money movement solutions & product capabilities. You will be the design authority for all development and contribute to innovation, leading the development from idea to implementation, including building working prototypes. You will have the opportunity to guide and conceive new platform standards and feature development. • Provide subject matter expertise to product and engineering teams • Assess feasibility and propose new money movement solutions and capabilities • Design and develop working product prototypes • Support product team to define relevant Epics, Features and Stories • Help drive a strategic roadmap for transfer solution. All About You • Be a confident leader and domain expert in money movement domain. • Familiarity of tech stack like Java, RDBMS, SQL, Messaging, Middleware, Event Driven Architecture including frameworks like Kafka, Axon etc. • Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. • Understands and can explain the business context and the associated customer use cases. • Have a strong technical background to enable collaboration across multiple technical teams driving solutions which match the platforms architecture. • Proven ability to analyze software requirements, model business processes/workflows, and align software requirements to business strategy. • Demonstrated ability to understand complex systems and communicate effectively with the technical teams. • Possess strong written and oral communication skills (English language). • Able to negotiate requirements and build effective relationships with key stakeholders. • Ability to balance work across multiple projects/work streams while still meeting deadlines. • Knowledge and skills using product management tools (Jira, Confluence, Aha!, etc.).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Sr Product Manager - Technical, Priceless Platform

Sr Product Manager - Technical Overview of Priceless Platform, Mastercard Acquired into Mastercard after being a successful startup, we maintain our passion for innovation and customer success. If you have a "Own It" mentality, thrive in a fast-paced startup, and passionate about technology powered business growth, we want to hear from you. As a Sr Product Manager in the Priceless Platform team, you will be responsible for managing and improving capabilities in new and existing products and deliver them to both our consumer business and our B2B2C business. You will own feature delivery to customers and will have frequent client facing communications and touchpoints. You will collaborate with Engineers, UX designers, and internal stakeholders across multiple geos to define and manage product details and user journeys. You will decompose business and customer requirements into detailed features and functions, work with engineering on sprint deliveries. You will manage business needs, market opportunities, and technology trends, to drive the platform and product roadmap. This role is based in Pune, Mastercard office, and will report to the Director of Product Management in the US. Responsibilities Responsibilities • Owns and manages product documentation ensuring features description and associated documentation are clear and easily consumable • Elicits and decomposes business requirements into platform requirements and user stories and shares those user stories with engineering teams • Coordinates internal forums to collect and identify feature-level development opportunities • Prioritizes the backlog • Defines the acceptance criteria for user stories • Recommends trade-off decisions on platform product features/depth of features/backlog items • Enables self-service support and/or works to reduce overhead • Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog • May participate with the business in customer research to inform platform product feature needs • Coordinates with interdependent teams on platform product requirements • Keeps close to the design of the user experience • Continuously monitors feature development at the feature level adjusting throughout implementation as needed • Reviews product demo against acceptance criteria for the feature set • Prepares launches and monitors feature performances, adoption, and operational health for feature sets • Supports and participates in post-launch demos and reviews and ensures feedback is reincorporated into the feature • Stays aligned with GTM plans for the feature set • Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues Experience • Experience with technical product management and development teams • Background or experience working with technology or software platforms • Experience working directly with engineers to define and plan technical features • Experience working across geos • Experience working in a partner/client facing role • Knowledge of e-commerce systems, Payments space and API technologies • Ideally, have worked on AI powered features • Experience working with Figma or other design tools would be beneficial • Fast learner on both the technical and business side • Is proactive and operates with a sense of urgency and 'can do' attitude • Strategic problem solver who can balance big picture strategy with detailed execution • Ability to stay organized while handling competing priorities • Extensive hands-on experience with developing technical roadmaps, story outlines, writing user stories, grooming product backlogs and coordinating/prioritizing conflicting requirements in a fast paced, constantly evolving environment • Strong analytical skills Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that helps everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Manager - Technical

Role Overview As a Product Manager - Technical (PM-T), you will help shape the platform product roadmap by translating business needs, customer experiences, and technology trends into actionable features. You will work closely with engineering, UX, and business stakeholders to deliver scalable, high-impact platform capabilities that drive value across the organization. Key Responsibilities Product Strategy & Planning • Translate business needs, market opportunities, and technology trends into platform initiatives. • Use the Working Backwards method to decompose customer experiences into features and functions. • Own the vision and documentation for feature releases, including the Working Backwards document and the product requirement document. • Identify gaps and charter new platform capabilities as needed. • Use runtime metrics as feedback into the backlog and balance them against new feature requests. Customer & Market Insights • Participate in customer research with business teams to understand platform feature needs. • Use runtime metrics and customer feedback to inform backlog prioritization. • Conduct competitive analysis to support prioritization and roadmap planning. • Develop and implement new metrics; collaborate with development teams to monitor them. Execution & Delivery • Define release goals and prioritize features based on business and platform value. • Continuously monitor feature development and ensure alignment with goals. • Review product demos with development teams against acceptance criteria. • Prepare for launches and monitor platform performance, adoption, and operational health. • Independently and proactively monitor product performance to detect unusual patterns or issues, investigate potential causes, and escalate to the appropriate teams when necessary • Ensure testability is embedded in product design and development, enabling robust validation and faster deployment cycles. Collaboration & Communication • Work with Technical Program Managers, developers, UX designers, and internal customers to define business requirements. • Act as the voice of the business customer and advocate for customer needs. • Coordinate in internal forums to gather feedback and identify development opportunities. • Build, get reviewed and follow go-to-market (GTM) plans for the features to be released. Operational Support • Identify and communicate risks that may impact timely or quality delivery of features. • Support post-launch reviews and ensure feedback is incorporated into future iterations. • Collaborate with internal teams and customer service to classify and prioritize customer issues. • Own and manage product documentation to support self-service and reduce overhead. Growth & Mentorship • Exhibit expertise in your platform feature area and coordinate with interdependent teams. • Mentor junior team members and contribute to a culture of continuous learning. • Build internal and external networks to support product success. Qualifications • Experience in product management, preferably in a technical or platform-focused role. • Solid understanding of software development processes, APIs, and platform services. • Experience writing user stories, acceptance criteria, and working closely with engineering and UX teams. • Strong analytical skills with experience using metrics and customer feedback to inform decisions. • Ability to manage feature-level trade-offs and prioritize based on business and technical value. • Excellent collaboration and communication skills across technical and non-technical stakeholders. • Familiarity with Agile/Scrum methodologies and product documentation practices. • Bachelor's degree in Computer Science, Engineering, or a related field; product certifications (e.g., CSPO, Pragmatic) are a plus. Ready to Join Us? If you're looking to grow your career with a technology leader in the payments space, apply now and help build the next generation of platform products.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management-Technical - Cross-Border Services

Who is Mastercard? We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Title and Summary Manager, Product Management-Technical Overview Mastercard Cross-Border Services helps banks, digital partners and non-bank financial institutions modernize their cross-border payment to provide senders (entities and individuals) with faster, more transparent, and more secure payments through multiple channels and payout methods. Cross-Border Services specializes in payments for any purpose: business to business (B2B), P2P, P2B, B2P/B2C, G2P payments and a variety of payout options including bank accounts, mobile money accounts, consumer cards, and retail cash pick-up. What are we looking for? • Are you motivated to be a part of fast-paced environment? • Do you have experience in partnering with cross-functional stakeholders globally? Role • Lead and mentor a team of technical product managers to deliver scalable and reliable products. • Define and communicate product vision, strategy, and roadmaps aligned with business goals. • Collaborate with engineering and design teams to translate product requirements into technical specifications. • Drive product lifecycle from concept to launch, ensuring alignment with customer needs and market trends. • Analyze data and user feedback to inform product decisions and continuous improvement. • Manage stakeholder expectations and communicate progress, risks, and opportunities effectively. • Stay current with industry trends, emerging technologies, and competitive landscape. All About You • Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. • 7+ years of experience in product management, with at least 3 years in a leadership role. • Proven track record of delivering complex technical products in an agile environment. • Strong analytical, problem-solving, and decision-making skills. • Excellent communication and interpersonal skills. • Experience with cloud platforms, APIs, and modern software development practices is a plus. • Must exhibit good adaptability and motivation Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard's security policies and practices; • Ensure the confidentiality and integrity of the information being accessed • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Product Manager - Technical - CI/CD; Microservices, AI models, Cloud

Job Summary Mastercard is seeking a strategic and technically adept Principal Product Manager to join the AIDPE group within Services. This role is pivotal in driving technology transformation initiatives by integrating cross-functional expertise across Architecture, Engineering, Technical Program Management, and Finance. The ideal candidate will define vision, establish OKRs, and develop actionable roadmaps that align with Mastercard's mission to power an inclusive, digital economy. Key Responsibilities • Lead strategic technology transformation business cases in collaboration with Architecture, Engineering, TPMs, and Finance. • Facilitate OKR definition workshops and manage the full OKR lifecycle using Aha! • Conduct innovation sessions aligned to OKRs; apply prioritization frameworks and develop solution whitepapers. • Create and manage Aha! Initiatives and EPICs to deliver iteratively against OKRs. • Collaborate with Engineering PMTs for Epic elaboration, feature breakdown, and roadmap refinement. • Run Epic refinement sessions and support PI slotting and project planning. • Monitor delivery progress, manage risks, and ensure value realization through demos, UAT, and feedback loops. • Build iterative solution delivery roadmaps and align scope and schedules with Mastercard Technology. • Develop strategic business cases and ROM estimates for transformation initiatives. Required Qualifications • Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or equivalent experience. • Proven ability to lead in a matrixed environment with autonomy. • Strong problem-solving skills using both quantitative and qualitative methods. • Experience in agile delivery methodologies (Scrum, Kanban) and CI/CD. • Proficiency in cloud technologies (IaaS, PaaS, serverless), microservices, NoSQL databases, and distributed systems. • Familiarity with AI/ML technologies. • Ability to use data and metrics to support assumptions and business cases. • Knowledge of the financial services industry, especially retail banking and payments. Preferred Qualifications • Advanced degree in a technical or business discipline. • Experience with Aha! and product scorecard frameworks. • Strong communication and stakeholder management skills. • Experience in strategic planning and OKR lifecycle management.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - Technical

Mastercard Payment Gateway Services provides an end-to-end Omni-Channel gateway solution for merchants, payment facilitators and acquiring banks. Our goal is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering best-in-class experiences across both online and in-person commerce. We aim to establish Mastercard Payment Gateway Services (MPGS) as the preferred platform for acceptance. The Senior Product Manager - Technical role is an important member of our software development teams here at Mastercard. The PM-T works closely in partnership with Product Managers, Solution Architects, and development teams to identify & elaborate technical requirements that meet product business requirements. The PM-T will need to develop strong working knowledge of all relevant Mastercard applications and systems to be effective. Key Responsibilities • Work with internal / external stakeholders to clarify, understand, gather and document detailed product requirements which should be implemented • Produce written documentation of the client's business, functional and non-functional requirements • Prepare system analysis of business requirements (use cases, activity diagrams, interface specifications) • Technical analysis of product or application to ensure that business and functional requirements can be met. • Actively participate in solution design discussions for small to medium complexity initiatives • Prioritize and identify cross domain / application / system enhancements • Identify key dependencies and knock-on impacts of new development work • Collaborate with development team on software designs • Act as a liaison and key communication bridge between the development and business teams • Act as a technical consultant for Product team during design, development & implementation of new products/services • Lead review sessions of functional & technical requirements & maintain relevant documentation including internal knowledge base All about you • Experience in product, program, or service management with a technology focus. • Skilled in organizing and aligning customer activities with product development roadmaps. • Proficient in defining and structuring customer objectives, goals, strategies, and success metrics. • Experienced in facilitating both technical and non-technical virtual workshops, trainings, and problem-solving sessions to identify product requirements & convert them in system requirements. • Adept at translating customer use cases into actionable, testable backlog items and managing their prioritization. • Strong understanding of technologies, architectural design, and product features that support customer needs; able to contribute meaningfully to technical discussions and strategy. • Proven track record of delivering end-to-end software changes or customer onboarding experiences with a focus on learning outcomes and continuous improvement. • Hands-on experience in API development. • High-energy, detail-oriented, and proactive, with the ability to manage competing demands independently. • Demonstrates strong initiative and self-motivation, with a readiness to embrace challenging opportunities. • Excellent verbal and written communication skills, with strong collaboration, relationship-building, and organizational abilities. • Solid technical knowledge and capability • Comfortable working at a detailed level with interface specifications & doing related data mappings to and from APIs • Collaboration & thoughtful risk-taking mindset • Willingness to learn and get stuck in

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Join us in unlocking infinite opportunity in Mastercard's Corporate Solutions organization! Overview In Corporate Solutions, we empower our customer's businesses to succeed through innovative, trusted payment solutions that deliver a seamless digital-first experience around the world. We are disrupting the industry by developing world-class travel and B2B solutions for our corporate clients around the globe. The Mastercard Commercial Card Platform, Smart Data, enables issuers and end corporate clients to manage their commercial card programs. It is the single-entry point to features and functions such as virtual payments, data integrations, account management, transaction reconciliation and reporting. About the Role We are looking for a visionary Product Manager with expertise in Data Science and Business Intelligence (BI) to lead our future-oriented product strategy. This role goes beyond traditional reporting, focusing on crafting and executing a BI and data science roadmap that delivers market-differentiating analytics solutions to our B2B clients. If you have a proven record in data-driven product development and a passion for leveraging advanced analytics to unlock insights, we'd love to talk. Responsibilities • Define and Drive Product Vision: Develop and own a strategic roadmap for data science and BI offerings. Collaborate closely with leadership to align the product vision with broader company goals. • Market Research & Competitive Analysis: Stay abreast of the latest BI and data science trends, tools, and methodologies. Conduct market analysis to identify opportunities and innovative use cases. • Customer Engagement: Work with clients to understand pain points and insights needs, translating these into actionable product features. Emphasize personalized, actionable intelligence for B2B partners, such as issuers and corporate credit clients. • Cross-Functional Collaboration: Coordinate with engineering, data science, and design teams to ensure product delivery meets customer needs. Oversee product execution from ideation to launch, ensuring timely releases and high-quality features. • Data Science Strategy: Collaborate with data science teams on advanced analytics solutions (e.g., trend analysis, predictive models, user-defined events (UDEs . Help the team develop data models and algorithms that provide forward-looking insights. • BI Expertise: Guide the development of BI tools, including self-service and collaborative reporting, trend dashboards, and industry-standard metrics that cater to both high-level summaries and deep dives. • Operational Excellence: Collaborate on CI/CD pipelines for continuous improvement and support product quality through automation, health checks, and monitoring. • Drive tangible data-driven business outcomes at the product level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance • Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis • Leverage the Mastercard "Studio" framework to manage the delivery of ongoing innovation and enhancements to focus Products • Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Partner with Delivery and Servicing teams (GCC, CTS, Biz Ops) to ensure that Products are easy to deploy and deliver a great experience during operation • Understand the Software Development Lifecycle and manage any barriers or obstacles to deliver capabilities on time • Partner with cross-functional teams in the development of business requirements to achieve Product objectives Qualifications • Education: Bachelors in a relevant field (e.g., Computer Science, Data Science, Engineering, Business); Master's preferred. • Experience: 10+ years as a Product Manager with a focus on BI and data science. Experience in B2B, fintech, or SaaS industries is highly desirable. • Technical Expertise: Proficient in data science and BI platforms such as Tableau, Power BI, Looker, and familiarity with SQL, Python, and data engineering workflows. • Analytical Skills: Strong quantitative skills with the ability to interpret and build upon statistical analyses, data modelling, and analytics. • Communication & Leadership: Excellent verbal and written communication skills, with the ability to present insights and recommendations to executive stakeholders. Experience working cross-functionally with engineering, analytics, and design teams. • Experience working in payment industry is strongly encouraged. • Can deliver high quality products/services in a high growth environment where priorities shift rapidly • Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams • Comprehensive experience in Agile delivery methodologies (Scrum, Kanban, etc.) • Can communicate to executives, peers, and staff with impact, eloquence, and authenticity • Innovative Mindset: A proactive and growth-oriented mindset to drive innovation and stay ahead of industry trends. Why Join Us? • Impact: Lead transformative projects that directly impact the business intelligence and data science landscape for top-tier clients. • Growth: Join a forward-thinking team with ample opportunities for professional development. • Culture: Be part of a dynamic, inclusive work environment that values creativity, diversity, and collaboration.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Operations - PM

Overview Our mission is to make payments convenient, fast, and secure through technology. That's why we developed and operate the Mastercard Digital Enablement Service (MDES), powering mobile payments like Apple Pay, Google Pay, and Samsung Pay, as well as secure, tokenized payments for eCommerce wallets and merchants worldwide. MDES processes billions of transactions every month and continues to scale as digital payments expand globally. To support this growth, we are making our services more reliable, resilient, and serviceable, while meeting regulatory and customer demands worldwide. As a Product Operations PM, you will play a critical role in keeping this platform strong. You'll work closely with Product, Engineering, Ops, Support, Site Reliability Engineering (SRE), BizOps, and customer-facing teams to ensure operational excellence from Product POV. You will stay on top of incidents, drive proactive reporting and insights, and help steer the platform toward ever-higher levels of stability, quality, and customer trust. Responsibilities Customer Engagement & Platform Health • Act as the operational and customer voice of the product , staying close to live incidents and broader platform issues, ensuring timely resolution and accountability, and engaging directly with customers and Support teams to capture feedback, address pain points, and ensure clear, empathetic communication. • Lead the business side of communications for both incidents and platform stability, partnering with teams to ensure updates are timely, transparent, and customer-centric. • Analyze recurring tickets, problems, and trends with Support, turning insights into backlog items and long-term fixes. • Engage directly with customers when needed, gathering feedback and representing platform health, resiliency, and serviceability priorities. Insights & Data-Driven Decisions • Research and analyze customer-impacting incidents and operational data, generating insights that influence roadmap priorities and drive permanent root cause resolution. • Build and maintain KPIs, scorecards, and reporting frameworks to track platform health, reliability, and customer experience, using data to anticipate risks and uncover opportunities. • Explore AI/ML-driven approaches to enhance monitoring, anomaly detection, and operational efficiency. Reliability, Quality & Resiliency • Drive initiatives to improve platform reliability and availability, ensure we are going above and beyond "5 9's" performance. • Contribute to the resiliency and operational excellence roadmap, embedding resiliency, quality, stability, and serviceability into product delivery. • Translate operational insights into product requirements (including non-functional requirements such as availability, performance, and serviceability) in partnership with architects and PMs. • Lead capacity planning and forecasting from a product perspective, using data and insights to anticipate demand, inform scalability, and ensure readiness for growth. Operational Excellence & Continuous Improvement • Partner with BizOps, SRE, Engineering, and Product teams to streamline escalations, strengthen monitoring, and improve operational processes. • Facilitate retrospectives, governance forums like QBRs, and process improvements, while providing clear, proactive updates on platform health, operational performance, and customer impact. You should apply if: • You have 5-8 years of experience in product operations or a similar role, collaborating with product, engineering, ops, BizOps, support, and customer-facing teams to drive accountability and improvements. • You are strategic, customer-obsessed, and data-driven, turning operational detail and incidents into insights that shape priorities, influence roadmaps, and improve customer experience. • You take ownership of outcomes, thrive in ambiguity, and are proactive in driving clarity and progress across cross-functional teams. • You bring product management or product development experience, and can translate operational insights into product requirements, non-functional needs, and roadmap influence. • You work fluently across data and ops tooling - from SQL and analytics platforms to monitoring, incident management, and observability tools - to uncover insights and drive reliability and performance. • You are creative and curious, exploring new approaches (including AI/ML) to improve efficiency, resiliency, and reliability. • You excel at simplifying complex processes and services to enable scale, while relentlessly seeking improvements and challenging the status quo. • You are an excellent communicator and problem-solver, able to distill complex data and incidents into clear, actionable insights for diverse audiences, while balancing strong multitasking skills with a drive to deliver global impact on services used daily by hundreds of millions of people. It would also be great if: • You understand the card payment ecosystem - from the perspective of a merchant, processor, or issuer. • You have a technical background and the ability to contribute to scaling services that deliver 5x9's availability. • You have used collaboration tools such as Aha!, Rally, or JIRA to manage product evolution. Our teams and values • We work in small, collaborative teams of product managers, software engineers, and operations engineers. • We are a diverse and inclusive group, bringing perspectives from many backgrounds. • We believe in doing well by doing good, supporting inclusive growth and making ethical, environmentally responsible decisions. Why Join Us? • Be part of the team powering billions of global transactions every month. • Help shape the resiliency, stability, and serviceability of the world's leading tokenization platform. • Grow your career at the intersection of product, operations, data, and innovation, driving impact felt daily by hundreds of millions of people worldwide.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. The Architecture Compute, and Engineering organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Digital Product Manager in the ACE organization, you'll be contributing towards defining, delivering, and managing the lifecycle of one or more products ensuring they meet the needs of the customers and align with the company's strategic goals. This role requires a blend of strategic thinking, technical understanding, and business acumen. A career as a Digital Product Manager is both challenging and rewarding, offering the opportunity to innovate and shape the future of digital products. Ideal candidates are strategic thinkers with strong technical and communication skills, capable of driving product success in a fast-paced environment.

The Architecture Compute, and Engineering organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Digital Product Manager in the ACE organization, you'll be contributing towards defining, delivering, and managing the lifecycle of one or more products ensuring they meet the needs of the customers and align with the company's strategic goals. This role requires a blend of strategic thinking, technical understanding, and business acumen. A career as a Digital Product Manager is both challenging and rewarding, offering the opportunity to innovate and shape the future of digital products. Ideal candidates are strategic thinkers with strong technical and communication skills, capable of driving product success in a fast-paced environment. Key Responsibilities

• Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s.

• Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape.

• Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products.

• Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs.

• Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog.

• Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions.

• Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners.

• Budget Management: Manage product budgets and resources efficiently.

• Customer Feedback: Gather and analyze customer feedback to continually improve the product.

Qualifications

• Education: 4-year bachelor's degree or equivalent work experience, degree in Business, Computer Science, or a related field a plus.

• Experience with Agile methodologies and product management tooling.

• Technical Skills: Understanding of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies.

• Analytical Skills: Proficiency in data analysis and interpretation to inform product decisions.

• Communication Skills: Excellent verbal and written communication skills.

• Leadership: Proven ability to lead and inspire cross-functional teams.

• Problem-Solving: Strong problem-solving skills and creativity in finding solutions.

• Experience with authentication/identity management solutions in the digital channels.
• The ability to identify high-impact authentication/identity management use cases and translate them into a clear product vision.

Additional Responsibilities & Qualifications

• Operates as a product manager with minimal guidance.
• Conducts appropriate product ceremonies

• Influences product direction, backlog, & roadmap

• 3+ years of product management experience.
• Proven ability to communicate complex business and technology concepts to cross-function teams, non-technical users, and senior leaders.

Experience in managing the full product lifecycle, from problem identification to deployment and iteration

Primary Skills

Cloud Architectures, Managed Data Center, Production Management, Product Management, Product Roadmapping, Product Strategies, Systems Thinking, Technology Product Management

Shift Time

Recruiter Info

Yateesh

About Allstate

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here .