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Ad Operations Executive - Job Description

We are seeking a detail-oriented and performance-driven Ad Operations Executive to manage the end-to-end execution, optimization, and delivery of digital advertising campaigns. The ideal candidate will play a critical role in ensuring seamless campaign operations, maximizing delivery efficiency, and maintaining high client satisfaction.

Key Responsibilities

1. Campaign Execution & Management

Manage the complete campaign lifecycle - from onboarding and setup to delivery, optimization, and closure

Ensure campaigns are launched on time with accurate targeting, creatives, and tracking in place

Monitor delivery, pacing, and performance to meet campaign KPIs

2. Ad Trafficking & Quality Assurance

Execute ad trafficking using platforms like Google Ad Manager

Perform thorough QA of media plans, creatives, and ad tags before launch

Generate, test, and troubleshoot third-party tags (VAST, VPAID, trackers, etc.)

3. Campaign Optimization & Troubleshooting

Analyze campaign performance and proactively optimize for better delivery and engagement

Identify and resolve delivery issues such as discrepancies, under-delivery, or tracking gaps

Work closely with tech teams to debug and resolve ad-serving issues

4. Client & Stakeholder Management

Act as a point of contact for internal and external stakeholders for campaign updates

Coordinate with Sales, Product, Tech, Design, and Finance teams for smooth execution

Ensure timely communication on campaign status, delays, and performance insights

5. Reporting & Insights

Generate detailed campaign performance reports with actionable insights

Track delivery vs. commitments and highlight risks proactively

Maintain accurate documentation for campaign learnings and benchmarks

6. Billing & Reconciliation

Support billing processes including campaign closure, invoicing, and reconciliation

Ensure alignment between delivered metrics and billed impressions

Requirements

1-2 years of experience in Ad Operations, preferably with a publisher or digital media company

Hands-on experience with Google Ad Manager (mandatory)

Strong understanding of ad serving, tracking, and programmatic ecosystem

Familiarity with third-party trackers, HTML tags, and basic troubleshooting

Proficiency in Excel/Google Sheets for reporting and analysis

Strong attention to detail and ability to manage multiple campaigns simultaneously

Good communication and stakeholder management skills

No requirement for experience in performance marketing platforms such as Meta Ads or Google Search Ads

Good to Have (Bonus Skills)

Experience with SSPs, DSPs, or programmatic platforms

Basic knowledge of HTML, JavaScript, or troubleshooting tools like browser console

Exposure to tools like MOAT, IAS, or DV360

Why Join Us?

Opportunity to work on high-scale brand campaigns

Exposure to fast-growing digital media ecosystem

Collaborative and learning-driven work environment

Mode: Work from Office Noida

Company profile:

Inshorts Group is a leading tech startup in the short form content space. Our innovative platforms Inshorts and Public have been downloaded by more than 300 million users.

• Inshorts, our flagship product,is India's highest-rated and short news app, serving over 12 million active users in India with concise 60 word shorts tailored to smartphone users wanting to get updated of news quickly.

• Public, our second platform is the largest platform for hyperlocal content in India, with 70 million active users in India, providing timely updates and information relevant to the users towns and cities.

We also provide cutting-edge and bespoke advertisement solutions for brands. Brands continue to trust us year after year owing to the multiple innovative award-winning campaigns we have delivered for them across sectors and seasons.

Company Description

At Cavista, our mission is to empower organizations with the world's best technology solutions. We ensure the highest level of client satisfaction through a global network of innovation, and our software solutions are custom-built to accommodate your domain and requirements. Through world-class consultation, innovative IT solutions and personalized client services, Cavista increases operational efficiency for organizations of all sizes.

Cavista is searching for great talent. We are an open, agile environment, where transparent conversation ignites collaboration with a team of great thinkers. Everyone freely contributes, ideas override egos, and the best idea always wins. We embrace new technologies and pride ourselves on sustainable and quality code. In our world, opportunity paired with imagination is limitless and we build what others can only hope to dream. We build the best because we hire only the best! We've created an atmosphere allowing you to produce your best work, by catering to the creative.

Job Description

An Administrative & facility Operations Manager to manage the daily operations of Cavista, India. This role will ensure that the business is well-coordinated and productive by managing its processes and coaching its people. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes.

What you will do

• Manage daily facility management to support the business.
• Good understanding on inventory management, Vendor management, Delegate visit planning, Office event management
• Experience on contract creation, procurement and invoicing process
• Collaborate with management in the development of performance goals and long-term operational plans.
• Manage administrative & facility related operational processes and performance, recommend solutions for improvement.
• Implement and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
• Nurture and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.

Qualifications

• 15+ years operational experience required.
• Bachelor's degree in business administration or related field
• Master's degree is a plus.
• Software industry experience preferred
• In-depth knowledge of multiple operational functions and principles, including finance, customer service, employee management, etc.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Demonstrated ability to solve problems and anticipate customer needs.
• Strong oral and written communication skills.
• Demonstrable proficiency with the Web, Microsoft Outlook, Word, Excel and PowerPoint.
• Desire and ability to work effectively in an entrepreneurial and dynamic environment.
• Demonstrated ability to organize, set and implement priorities and manage multiple tasks.

Strong interpersonal and professional skills. Cavista offers even more

• Competitive Compensation
• 5 - day workweek
• Best in the Industry Leave policy - Paid Vacation, Sick, Holidays and more
• Flextime
• Competitive Health Insurance (Employee + Spouse + 4 children)
• Accidental and Disability Benefit
• Retirement Benefit - Provident Fund
• Wellness Programs
• Employee Training Programs
• Growth and Development
• Gratuity
• Mentoring and Counseling
• Referral Bonus

About The Role

Obsessed with how great brands make you feel something? We're looking for a brand builder who thinks in stories, talks in visuals and moves fast with culture, and knows that lasting brand love is built on craft, intuition, and work that resonates with and lasts the test of the ever-changing algorithms.

You'll enter a world of jewelry fanatics, and we will convert you to one!

You'll shape how our brand shows up across every digital touchpoint-social, web, ads, email and more-driving not just visibility, but genuine connection. This role is equal parts strategist and storyteller: you'll translate consumer insights into compelling narratives, take ideas from concept to execution, and help define what makes us unmistakable in a crowded market. And have a knack for brand storytelling through strong visual communication

If you light up at the idea of building a luxury brand for the modern global consumer, this is for you.

What You'll Do

• Build & evolve the brand

Craft compelling content strategies for the brands' digital touchpoints that have a unique and authentic voice and consistent visual language

• Lead creative content that converts

Conceptualize and execute integrated content across all platforms, geared to stop-scrolls (yes!), but also ultimately convert. Make sure every campaign has a clear POV and measurable impact.

• Turn insights into action

Use market research, sales data, and consumer behavior analysis to guide decisions. Track category trends and translate insights into actionable content strategies.

• Champion cross-functional collaboration

Partner closely with sales, creative, and operations teams to bring ideas to life seamlessly. Align internal and external stakeholders on goals and timelines. Train teams on brand standards and storytelling frameworks.

What We're Looking For

3-5 years in brand management, ideally within luxury, D2C, fine jewelry, or lifestyle categories

Fluency in digital-first content, platform needs and performance metrics

Strong visual and narrative instincts; you know good design and copy when you see it

Dynamic energy: you move fast, think holistically, and don't wait for permission to innovate

Comfortable working in a dynamic, sometimes ambiguous environment where you'll wear multiple hats

About the brand- Aurus & Moi

Aurus and Moi are fine-jewelry brands operating under a single leadership team, focused on craftsmanship, design, and digital-first growth. Aurus draws from Indian bridal and heirloom traditions, while Moi explores modern fine jewelry through research, materiality, and storytelling. Together, we are building a quiet, considered luxury house-one that values meaning over noise and long-term brand equity over short-term trends.

Websites: ,

We are looking for a dynamic and experienced Team Leader to manage our BPO team in Mohali specializing in domestic e-commerce processes. The ideal candidate will have a strong background in BPO operations, team management, KPI monitoring, and travel-related processes.

Key Responsibilities:

Lead and motivate the BPO team handling domestic e-commerce operations.

Monitor and achieve KPI targets related to quality, productivity, and customer satisfaction.

Ensure adherence to process guidelines and company policies.

Conduct regular team meetings, training sessions, and performance reviews.

Manage escalations and ensure timely resolution of issues.

Coordinate with other departments to streamline operations.

Maintain high levels of team engagement and motivation.

Support in process improvements and implementation of best practices.

Oversee travel coordination and related customer inquiries as part of the process.

Required Skills & Experience:

Proven experience as a Team Leader in BPO, specifically in travel processes.

Strong understanding of KPI metrics and performance management.

Excellent leadership, communication, and interpersonal skills.

Ability to handle escalations and complex customer issues.

Prior experience with travel-related processes is a plus.

Proficiency in MS Office and BPO tools.

Ability to work in a fast-paced, target-driven environment.

Mandatory:

• Minimum 5 years of work experience Should have worked in contact center background
• Minimum 2 years' experience as a Team leader preferred in Travel Process
• Graduation Mandatory

Location: Mohali

CTC 4.2LPA

Role: Ecommerce Operations Executive (Freshers can apply)

Mumbai Suburb Based Only

About the role:

We are looking for a Fulfilment and Operations Executive to manage the day-to-day order processing and logistics operations that keep our deliveries smooth and reliable. This role is critical in ensuring every order is picked, packed, and dispatched accurately while maintaining efficiency across returns and exchanges.

You will be responsible for printing invoices and shipping labels, picking and packing daily orders, maintaining dispatch counts and manifests, and coordinating timely handovers to logistics partners. The role also involves accepting return and exchange requests, verifying returned products for quality and accuracy, and working closely with the customer support team to resolve queries related to returns and exchanges.

Responsibilities:

• Print manifests, shipping labels, and process daily order documentation
• Pick, pack, and prepare orders accurately and efficiently for dispatch
• Maintain daily dispatch counts and ensure manifests are accurate
• Coordinate timely handover of shipments to logistics partners
• Accept and process return and exchange requests as per company policy
• Verify returned products for quality, accuracy, and eligibility
• Coordinate with the customer support team for return/exchange-related queries
• Update return status and maintain accurate reverse logistics records
• Ensure packaging meets brand standards and protects products in transit
• Track shipment movement and flag delays or delivery issues proactively
• Maintain organised workflow in the dispatch and returns area
• Assist in periodic stock checks and report discrepancies or damages
• Support smooth operations during peak dispatch periods
• Monitor inventory levels daily and alert the team on fast-moving items nearing out-of-stock status
• Coordinate with the procurement/production team to ensure timely replenishment of low-stock products

Requirements and Skills:

• Strong attention to detail and accuracy in order processing and documentation
• Ability to work efficiently in a fast-paced dispatch and warehouse environment
• Basic understanding of shipping, logistics, and reverse pickup processes
• Organised and systematic approach to handling orders, returns, and inventory
• Physical stamina to manage packing, lifting, and movement of packages during dispatch cycles
• Familiarity with courier panels, shipping software, or order management systems is a plus
• Basic computer skills for updating records and tracking shipments
• Problem-solving mindset to handle dispatch delays, return discrepancies, and stock issues
• Good coordination and communication skills to work with customer support and operations teams
• Discipline and reliability in meeting daily dispatch timelines

About the Company

An Engineering services company is an ISO/IEC 17025 certified testing, certifications, inspection, and located in Bengaluru. Established in 2017, we offer high-quality pre-compliance and certifications, engineering services, and testing and inspection solutions for products across domains. We work with leading manufacturers in over 22 industries including aviation, automotive, aerospace, defence, medical, and energy. Our premises is a great ecosystem to learn and upskill with industry experts.

About the Role

The role involves managing day-to-day laboratory operations, including planning, scheduling, and execution of testing activities. The individual will coordinate with customers and internal teams, ensure efficient utilization of lab resources, and drive timely completion of test programs.

Responsibilities

• Test Activity Management: Plan, schedule, and monitor all testing activities to ensure timely execution and optimal utilization of resources.
• Customer Coordination & Communication: Manage test slot bookings, provide status updates, and handle customer queries, clarifications, and escalations.
• Program & SRF Management: Review and approve SRFs, ensure proper sample tracking, and monitor execution of test programs as per requirements.
• Internal Coordination: Coordinate with operations, delivery, finance, and sales teams to ensure smooth execution and alignment of test programs.
• Maintenance Management: Plan and oversee preventive and breakdown maintenance; coordinate with AMC/service teams to ensure minimal downtime.
• Quality Management: Implement and monitor quality objectives, ensure compliance with standards (ISO/IEC), and maintain overall lab quality systems.
• Non-Conformance Handling: Identify, document, and manage non-conforming work; perform root cause analysis and implement CAPA.
• Calibration Management: Plan and ensure timely calibration of all equipment and instruments; maintain records and traceability.
• Resource & Shift Management: Allocate manpower, manage shifts, and ensure availability of skilled resources for uninterrupted operations.
• Test Report Management: Review, verify, and approve test reports ensuring accuracy, completeness, and compliance with requirements.
• Technical Oversight: Provide guidance on test setup, execution, troubleshooting, and ensure correct data recording and interpretation.
• Performance & Training: Identify training needs, evaluate team performance, and ensure competency development.
• Data & Documentation Management: Ensure proper maintenance of records, logbooks, utilization data, and audit readiness.
• Safety & Compliance: Ensure adherence to safety protocols, proper handling of equipment, and safe working conditions in the lab.
• Customer Satisfaction & Issue Resolution: Address customer complaints, minimize delays, and ensure timely delivery of services.
• Continuous Improvement: Drive initiatives to improve efficiency, reduce downtime, and enhance quality and productivity.

Qualifications

• Experience: 5-8 years of experience in testing laboratories / quality / environmental testing, with exposure to lab operations and team management.
• Educational Qualification: Bachelor's degree in engineering or a related technical field.

Required Skills

• Leadership & Team Management: Strong ability to manage teams, allocate resources, and drive performance.
• Technical Knowledge: Good understanding of testing standards, lab operations, and quality systems (ISO/IEC 17025 preferred).
• Quality & Compliance: Knowledge of quality assurance principles, calibration practices, and non-conformance handling.
• Planning & Coordination: Strong skills in scheduling, program management, and cross functional coordination.
• Customer Handling: Ability to communicate with customers, manage expectations, and handle escalations.
• Maintenance Awareness: Basic understanding of equipment maintenance, AMC coordination, and troubleshooting.
• Computer Skills: Proficiency in Microsoft Office, ERP systems, and lab data management tools.
• Data & Documentation: Strong capability in report review, documentation control, and record management.
• Problem-Solving Skills: Ability to perform root cause analysis and implement corrective actions.
• Logistics & Resource Management: Capability to manage sample flow, test scheduling, and lab resource utilization.
• Communication Skills: Good interpersonal and communication skills for internal and external coordination.
• Languages: English (mandatory), Tamil (mandatory), Hindi (preferred).

Preferred Skills

• Permanent Opportunity: Preference for candidates with same domain experience.
• Office location: Maraimalai Nagar, Chengalpattu.
• Reporting manager: Lab Head.
• Joining: Immediate.

Pay range and compensation package

• Salary (During Probation): 50,000 per month.
• Post-Confirmation Salary: 60,000 per month (20% increase upon successful completion of probation and performance evaluation).
• Salary Revision (Experienced Candidates): Minimum 20% hike on current CTC, based on interview performance and evaluation.
• Probation Period: 6 months (subject to extension based on performance, if required).

Immediate joiners preferable

• Title: Operations & Strategy Intern
• Location: Bengaluru, India (Work from Office, 5 days a week)
• Timings: 2-11 pm

About Joveo

As the global leader in AI-powered recruitment marketing, we are transforming talent attraction and recruitment media buying for the world's largest and smartest employers, staffing businesses, RPOs, and recruitment advertising agencies.

The Joveo platform enables businesses to attract, source, engage, and hire the most relevant candidates on time, within their budget. Powering millions of jobs every day, our data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

Job Description:

Are you a highly motivated, analytically-minded individual looking to launch your career in the fast-paced world of digital advertising and operations? Join our dynamic Operations Team and gain hands-on experience by directly impacting our client success. You will be instrumental in developing sophisticated media execution plans and posting strategies for our key Tier 1 & 2 clients in the recruitment space. This is a full-time opportunity where you'll learn to translate data into actionable strategies and optimize digital campaigns for maximum impact.

What You'll Do (Responsibilities):

• Develop Digital Strategies: Collaborate with the Operations Team to craft and refine effective media plans and digital content posting strategies for a portfolio of top-tier clients.
• Campaign Execution: Utilize our internal execution platform to implement posting plans, ensuring precision and timely delivery of high-volume client campaigns.
• Data-Driven Optimization: Dive deep into campaign data, performing robust analysis to evaluate performance metrics and proactively identify opportunities for optimization and efficiency.
• Performance Monitoring: Assist in tracking key campaign metrics, such as engagement rates, conversions, and ROI, to guarantee the delivery of measurable results and strategic value for our clients.
• Strategic Contribution: Actively participate in team and cross-functional meetings, contributing innovative ideas and data-backed insights to elevate campaign success.
• Cross-Functional Collaboration: Partner with Account Management and Creative teams to ensure seamless strategy alignment and achievement of broader client objectives.
• Industry Insight: Stay current with the latest trends and best practices in digital advertising and content distribution, integrating new knowledge into our strategies and recommendations.

What You'll Bring (Qualifications):

• Currently pursuing or recently completed a Bachelor's or Master's degree in a quantitative or relevant field (e.g., Marketing, Business Analytics, Economics, or similar).
• Strong Analytical Foundation: A data-oriented mindset with proven ability to analyze complex data sets. Proficiency in tools like Google Sheets/Excel for data manipulation is essential.
• Clear Communication: Excellent verbal and written communication skills, capable of translating complex data into clear, compelling strategic narratives.
• High Attention to Detail: Exceptional organizational skills and a detail-oriented approach necessary for managing multiple time-sensitive projects simultaneously.
• Tech Proficiency: Comfortable with the Google Workspace Suite (Sheets, Docs, Slides).
• Proactive & Collaborative: Self-motivated, able to take initiative, work independently, and thrive as an enthusiastic contributor in a collaborative team setting.
• Passion for Digital: A demonstrated interest or experience in digital advertising, performance marketing, or digital operations.

The Opportunity:

This is a full-time, in office, 3-6 month internship position, with the possibility of extension or conversion to a full-time role based on outstanding performance and evolving business needs. Join us and build a foundation for a rewarding career in digital operations!

Apply Now!

• Title: Operations & Strategy Intern
• Location: Bengaluru, India (Work from Office, 5 days a week)
• Timings: 2-11 pm

About Joveo

As the global leader in AI-powered recruitment marketing, we are transforming talent attraction and recruitment media buying for the world's largest and smartest employers, staffing businesses, RPOs, and recruitment advertising agencies.

The Joveo platform enables businesses to attract, source, engage, and hire the most relevant candidates on time, within their budget. Powering millions of jobs every day, our data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

Job Description:

Are you a highly motivated, analytically-minded individual looking to launch your career in the fast-paced world of digital advertising and operations? Join our dynamic Operations Team and gain hands-on experience by directly impacting our client success. You will be instrumental in developing sophisticated media execution plans and posting strategies for our key Tier 1 & 2 clients in the recruitment space. This is a full-time opportunity where you'll learn to translate data into actionable strategies and optimize digital campaigns for maximum impact.

What You'll Do (Responsibilities):

• Develop Digital Strategies: Collaborate with the Operations Team to craft and refine effective media plans and digital content posting strategies for a portfolio of top-tier clients.
• Campaign Execution: Utilize our internal execution platform to implement posting plans, ensuring precision and timely delivery of high-volume client campaigns.
• Data-Driven Optimization: Dive deep into campaign data, performing robust analysis to evaluate performance metrics and proactively identify opportunities for optimization and efficiency.
• Performance Monitoring: Assist in tracking key campaign metrics, such as engagement rates, conversions, and ROI, to guarantee the delivery of measurable results and strategic value for our clients.
• Strategic Contribution: Actively participate in team and cross-functional meetings, contributing innovative ideas and data-backed insights to elevate campaign success.
• Cross-Functional Collaboration: Partner with Account Management and Creative teams to ensure seamless strategy alignment and achievement of broader client objectives.
• Industry Insight: Stay current with the latest trends and best practices in digital advertising and content distribution, integrating new knowledge into our strategies and recommendations.

What You'll Bring (Qualifications):

• Currently pursuing or recently completed a Bachelor's or Master's degree in a quantitative or relevant field (e.g., Marketing, Business Analytics, Economics, or similar).
• Strong Analytical Foundation: A data-oriented mindset with proven ability to analyze complex data sets. Proficiency in tools like Google Sheets/Excel for data manipulation is essential.
• Clear Communication: Excellent verbal and written communication skills, capable of translating complex data into clear, compelling strategic narratives.
• High Attention to Detail: Exceptional organizational skills and a detail-oriented approach necessary for managing multiple time-sensitive projects simultaneously.
• Tech Proficiency: Comfortable with the Google Workspace Suite (Sheets, Docs, Slides).
• Proactive & Collaborative: Self-motivated, able to take initiative, work independently, and thrive as an enthusiastic contributor in a collaborative team setting.
• Passion for Digital: A demonstrated interest or experience in digital advertising, performance marketing, or digital operations.

The Opportunity:

This is a full-time, in office, 3-6 month internship position, with the possibility of extension or conversion to a full-time role based on outstanding performance and evolving business needs. Join us and build a foundation for a rewarding career in digital operations!

Apply Now!

Looking for Lab Manager Operations ISO/IEC 17025 Certified Preferred

Notice Period : Immediate to 30 days max

Location : Chennai, Maraimalai Nagar

Exp: 5-8 Years

Bachelors Degree in Engineering

Primary Job Responsibilities:

1. Test Activity Management: Plan, schedule, and monitor all testing activities to ensure

timely execution and optimal utilization of resources.

2. Customer Coordination & Communication: Manage test slot bookings, provide status

updates, and handle customer queries, clarifications, and escalations.

3. Program & SRF Management: Review and approve SRFs, ensure proper sample tracking,

and monitor execution of test programs as per requirements.

4. Internal Coordination: Coordinate with operations, delivery, finance, and sales teams to

ensure smooth execution and alignment of test programs.

5. Maintenance Management: Plan and oversee preventive and breakdown maintenance;

coordinate with AMC/service teams to ensure minimal downtime.

6. Quality Management: Implement and monitor quality objectives, ensure compliance

with standards (ISO/IEC), and maintain overall lab quality systems.

7. Non-Conformance Handling: Identify, document, and manage non-conforming work;

perform root cause analysis and implement CAPA.

8. Calibration Management: Plan and ensure timely calibration of all equipment and

instruments; maintain records and traceability.

9. Resource & Shift Management: Allocate manpower, manage shifts, and ensure

availability of skilled resources for uninterrupted operations.

10. Test Report Management: Review, verify, and approve test reports ensuring accuracy,

completeness, and compliance with requirements.11. Technical Oversight: Provide guidance on test setup, execution, troubleshooting, and

ensure correct data recording and interpretation.

12. Performance & Training: Identify training needs, evaluate team performance, and ensure

competency development.

13. Data & Documentation Management: Ensure proper maintenance of records, logbooks,

utilization data, and audit readiness.

14. Safety & Compliance: Ensure adherence to safety protocols, proper handling of

equipment, and safe working conditions in the lab.

15. Customer Satisfaction & Issue Resolution: Address customer complaints, minimize

delays, and ensure timely delivery of services.

16. Continuous Improvement: Drive initiatives to improve efficiency, reduce downtime, and

enhance quality and productivity.

Other expectations:

• Accountability: Take full ownership of lab operations, team performance, and

deliverables.

• Proactivity: Identify potential risks/issues and implement preventive actions.

• Team Collaboration: Ensure seamless coordination across teams and shifts.

• Professionalism: Uphold organizational values, quality standards, and customer

commitment in all activities.

Qualification & Skills Required:

1. Experience: 5-8 years of experience in testing laboratories / quality / environmental

testing, with exposure to lab operations and team management

2. 3. Educational Qualification: Bachelor's degree in engineering or a related technical field

Leadership & Team Management: Strong ability to manage teams, allocate resources,

and drive performance

4. Technical Knowledge: Good understanding of testing standards, lab operations, and

quality systems (ISO/IEC 17025 preferred)

5. Quality & Compliance: Knowledge of quality assurance principles, calibration

practices, and non-conformance handling

6. Planning & Coordination: Strong skills in scheduling, program management, and cross-

functional coordination

7. Customer Handling: Ability to communicate with customers, manage expectations, and

handle escalations

8. Maintenance Awareness: Basic understanding of equipment maintenance, AMC

coordination, and troubleshooting

9. Computer Skills: Proficiency in Microsoft Office, ERP systems, and lab data

management tools

10. Data & Documentation: Strong capability in report review, documentation control, and

record management

11. Problem-Solving Skills: Ability to perform root cause analysis and implement corrective

actions

Why Mizuho

At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.

It's the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest-and growing-banks in the world.

Mizuho Global Services (Pune) is establishing a state-of-the-art Global Capability Center (GCC) in Pune, powering the strategic expansion of Mizuho Americas Services' IT operations. At the heart of this initiative is the creation of a next-generation Technology Operations Center (TOC), modeled on a "mission control" concept delivering real-time visibility, proactive incident management and intelligent automation across critical infrastructure and applications. The Pune GCC will not only drive operational excellence but also act as a hub for innovation, transformation, and continuous improvement in Mizuho's technology landscape. You will be joining one of the most advanced technology command center teams, helping to build and execute critical 24 x 7 operations for a major Investment Bank.

Key Responsibilities:

• You will be in the Network Operations mission specialist seat in the Technology Operations Center, leading the Level 1 support for service alerts and incidents on Mizuho Americas' global network.
• You will work a rotating 24 x 7 x 365 shift pattern, completing 5 x 9-hour shifts a week, including all three shifts: Shift 1 (Early), Shift 2 (Late), and Shift 3 (Overnight) on all 7 days of the week. Example:
• Weeks 1-4: Early
• Weeks 5-8: Late
• Weeks 9-12: Overnight
• You will demonstrate excellent operational discipline: strong focus on timeliness and professionalism, concentration, adherence to all runbooks and procedures, handling alerts and incidents in your mission specialist area.
• You will be a good problem solver. This role is about handling alerts, working on incidents, and solving problems. This is a personal and team activity, where working with your colleagues is critical to your success.
• You will be aligned with the respective US Infrastructure senior operations teams, for review and changes to runbooks, reviewing incidents, and learning new concepts.
• You will be a first responder for Network device and circuit incidents, with a goal to ensure rapid recovery and thorough handoff/root cause follow-up.
• Your day-to-day delivery will be accurate, disciplined and professional: fast response to alerts and tickets, accurate selection and execution of runbooks, detailed and accurate notes added to each incident, clear shift handovers, and adherence to all policies and controls.
• You will mentor colleagues and juniors to you in a respectful manner, and you will be mentored by more senior colleagues. This is a continual learning environment where the desire to learn and the desire to share your knowledge is highly valued.
• You will suggest improvements in SLA adherence, incident reduction, MTTR (Mean Time to Resolve), and operational efficiency, based on your observations of service health and risks.
• You will demonstrate a level of technical understanding and troubleshooting according to your experience and target grade level, in the following areas:
• Enterprise networking fundamentals such as TCP/IP, routing and switching concepts, VLANs, DNS, DHCP, load balancers, firewalls, and network monitoring tools
• Network topology and connectivity paths for critical business Applications and network services.
• Network availability and performance issues, such as packet loss, interface/route flapping, latency, jitter, DNS resolution failures, asymmetric routing, and firewall related connectivity problems, and determination of escalation paths.
• Routing protocols and enterprise network architecture concepts (e.g., BGP, OSPF, redundancy, high availability, and failover models).
• Error counters, SYSLOG, SNMP traps & alarms.
• Carrier and circuit troubleshooting procedures, including checking of telecom circuit status, last mile issues, ISP handoffs, and coordination with service providers during outages.

Mandatory Qualifications & Experience:

• You must demonstrate career experience in Network Operations and support in a multinational company.
• You must be familiar with supporting a mix of network environments, including LAN, WAN, SD WAN, and cloud-based networks.
• You must have troubleshooting skills in Networking, appropriate to your experience.
• Your grade will be determined based on your experience and level of expertise:
• Analyst - you must have at least 1 year of hands-on experience, including understanding the core concepts of your technical platform and area. You are demonstrating a hunger to learn and get qualifications, and you will be able to discuss some of the runbook procedures and incidents you have worked on.
• Associate - you must have at least 4 years of hands-on experience, including installations, patching and upgrades, and a good understanding of common issues on your technical platform and area. You will ideally have professional qualifications in your area of expertise. You will be able to discuss a wide range of runbook procedures, and you will have good experience managing a wide range of incidents.
• Assistant Vice President - you must have at least 7 years of hands-on experience, demonstrating a comprehensive understanding of what it takes to support your technical platform and area. You must have a professional certification in your area of expertise. You must have experience of large-scale major incidents and problem solving, and you must be able to discuss technical details of the installation, startup, running, patching and maintaining your technical platform.
• You must have excellent written and verbal English skills, to communicate on incident bridges with people locally and globally, read and write accurate incident reports, to perform formal shift handovers, and to learn from and train your colleagues.
• You must be reliable and dependable, attending the office in good time for your shift, and organizing your sleep patterns to be fully alert for each shift.
• You must be detail-focused, and able to follow runbooks with a high level of accuracy.
• You must be a strong team-worker, always willing to offer your opinion and participate in intense discussions to solve incidents, always respectful of all colleagues regardless of race, gender, religion, age, nationality, orientation, or other characteristics.

Optional Qualifications & Experience

• Work in a global banking or similarly regulated environment is highly preferred.
• Familiarity with ServiceNow and ITIL processes such as Incident, Problem, Change.
• Prior experience working in a 24x7x365 TOC/NOC/Command Center highly preferred.
• Familiarity with SolarWinds and ExtraHop highly preferred.

Educational Qualifications:

• Bachelor of Engineering or a Degree in Computer Science is required.
• Networking industry certifications, with a focus on Cisco technologies (ACI experience preferred).

Location: Pune, India

Organization Overview:

Mizuho Global Services (MGS), Pune is an integral part of Mizuho Financial Group, one of the world's leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, MGS Pune supports Mizuho's international businesses by delivering high-quality, scalable, and resilient services across multiple functions.

MGS Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.

MGS Pune offers competitive compensation and benefits package aligned with industry standards and local market practices.

MGS Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.

Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.

We are looking for a dynamic and experienced Team Leader to manage our BPO team in Mohali specializing in domestic e-commerce processes. The ideal candidate will have a strong background in BPO operations, team management, KPI monitoring, and travel-related processes.

Key Responsibilities:

Lead and motivate the BPO team handling domestic e-commerce operations.

Monitor and achieve KPI targets related to quality, productivity, and customer satisfaction.

Ensure adherence to process guidelines and company policies.

Conduct regular team meetings, training sessions, and performance reviews.

Manage escalations and ensure timely resolution of issues.

Coordinate with other departments to streamline operations.

Maintain high levels of team engagement and motivation.

Support in process improvements and implementation of best practices.

Oversee travel coordination and related customer inquiries as part of the process.

Required Skills & Experience:

Proven experience as a Team Leader in BPO, specifically in travel processes.

Strong understanding of KPI metrics and performance management.

Excellent leadership, communication, and interpersonal skills.

Ability to handle escalations and complex customer issues.

Prior experience with travel-related processes is a plus.

Proficiency in MS Office and BPO tools.

The CoinDCX Journey: Building the Future of Finance

At CoinDCX, our mission is to make crypto and blockchain accessible to every Indian by building secure, scalable, and high-performance financial systems.

As our Markets business scales in volume, complexity, and transaction throughput, the integrity of digital asset custody, settlement accuracy, and liquidity availability become mission-critical. Every fund transfer, reconciliation, and liquidity decision directly impacts our ability to serve clients and maintain trust in the ecosystem.

This role sits at the heart of our Custody Operations function, ensuring that our digital asset infrastructure runs with precision, transparency, and zero tolerance for operational failures.

About the Role

This role sits at the intersection of Fund Accounting, reconciliation, and crypto security controls - owning the custody framework end-to-end.

From fund transfers and reconciliation to enforcing security controls that protect assets, this role keeps the exchange running without a single failure — and builds the team and systems that make that true at scale.

We are seeking an experienced Manager to lead our Custody Operations function. You will own the full spectrum of digital asset custody : Fund Accounting, liquidity management, and crypto security controls, while managing and growing a small team of operations professionals.

This is bo

Job Title: Operations Head – Rajasthan / Uttar Pradesh / Chhattisgarh

Location: Rajasthan / Uttar Pradesh / Chhattisgarh

About the Rol

eThe Operations Head will lead regional recruitment and placement operations focused on migrant youth seeking employment in industrial sectors. The role involves developing strategic partnerships, building and managing recruitment channels, overseeing candidate sourcing and onboarding, leading field recruitment teams, monitoring regional profitability, and ensuring successful placement outcomes

.This position requires a strong understanding of blue-collar recruitment, stakeholder management, field operations, and business performance management

.Key Responsibilitie

s Business Development & Stakeholder Manageme

• ntDevelop and maintain relationships with key stakeholders, includin
• g:Skill Development Centers (SDC
• s)Training Providers (TP
• s)Industrial Training Institutes (ITI
• s)Colleges and vocational institutio
• nsAct as the primary point of contact for partner organization
• s.Ensure recruitment and placement requirements are effectively tracked and fulfille

d. Recruitment Channel Developm

• entIdentify, establish, and strengthen recruitment channels suitable for the assigned geograp
• hy.Build scalable sourcing networks to support bulk hiring

We're Hiring | Senior Manager – Cargo Operations

Location: Thane, Maharashtra

Experience: 12–18 Years

CTC: 35 Lacs (Negotiable, Depending on Experience)

Candidates must have 12–18 years of experience in Maritime Cargo Operations, Vessel Operations, Cargo Planning, Vessel Planning & Stowage, GCC Port Operations, Port & Terminal Operations, Maritime Compliance, Fleet Capacity Planning, Operational P&L, ERP/TOS/Cargo Management Systems, and stakeholder management within the shipping or maritime industry

Immediate to 30 days' notice candidates preferred.

Associate Director End‑to‑End Operations (RCM)(15+yrs)

Prochant is seeking a highly experienced RCM leader to oversee complete revenue cycle operations across intake, eligibility verification, prior authorization, billing, and accounts receivable. This senior leadership role will ensure seamless patient onboarding, payer compliance, claim accuracy, and denial prevention across the full RCM continuum.

Key Responsibilities

Operational Leadership

• Lead end‑to‑end RCM operations for multiple US healthcare clients.
• Oversee intake accuracy, eligibility validation, benefits verification, prior authorization, billing, and AR follow‑up.
• Ensure timely handling of referrals, claim submissions, and collections with strict SLA and TAT adherence.
• Drive cross‑functional coordination across Intake, EV, PA, Billing, and AR teams to maximize first‑pass yield.

Delivery Excellence & Client Management

• Ensure consistent delivery against SLAs, KPIs, quality benchmarks, and compliance standards.
• Act as a senior escalation point for client issues across the RCM spectrum.
• Build strong client partnerships through proactive communication and governance.
• Drive continuous improvement in clean claim rates and denial prevention.

Process Improvement & Automation

• Standardize processes and SOPs across the RC

Music Operations Executive

Role Overview

We are looking for a highly organized and detail-oriented Music Operations Executive to manage end-to-end music release operations. This role will serve as the central coordination point between the Creative, Archive, and Music Operations teams, ensuring timely releases, metadata accuracy, asset readiness, and seamless execution across digital platforms.

The ideal candidate should have strong operational skills, a process-driven mindset, and the ability to manage multiple stakeholders while maintaining accuracy and efficiency.

Key Responsibilities

Release Planning & Operations

• Manage the complete release process from content readiness to platform delivery.
• Coordinate release schedules across Creative, Archive, and Mumbai Operations teams.
• Track upcoming releases, catalogue deliveries, updates, and takedowns.
• Ensure all assets, metadata, artwork, and supporting materials are ready before deadlines.
• Maintain release calendars and operational trackers.

Metadata & Content Management

• Create, validate, and quality-check metadata for audio and video content.
• Ensure compliance with platform standards and internal content guidelines.
• Resolve metadata discrepancies before delivery.
• Maintain content databases, catalogue records, and release documentation. <

About the Company : NoBrokerHood is dedicated to ensuring seamless functioning, client satisfaction, and profitability across all active societies.

About the Role : The City Operations Head will lead city-level operations for NoBrokerHood. This leadership role demands strong on-ground execution, team management, cross-functional coordination, and a commitment to service excellence.

Responsibilities :

• Client Servicing & Relationship Management
• Serve as the single point of contact (SPOC) for all premium societies — RWAs, Facility Managers, and Builders.
• Ensure high client satisfaction through prompt issue resolution and proactive engagement.
• Conduct regular review meetings with societies to track SLAs, performance, and evolving requirements.
• Build and sustain long-term client relationships to ensure renewals, retention, and referrals.
• Collaborate with product and tech teams to address recurring issues or feature requests.
• Operations & Execution
• Oversee all on-ground operational activities across the assigned city.
• Ensure 100% uptime and seamless functioning of the NoBrokerHood ecosystem.
• Monitor SLA adherence for ticket closures, response times, and client communication.
• Maintain updated and accurate data for all societies — includ

The Head of Business Operations is responsible for providing strategic leadership, management, and oversight of the organization's core support functions, including Human Resources (HR), Talent Acquisition (TA), Information Technology (IT), Administration, Training, Project delivery, Automation and Accounts . The role will ensure that each function achieves its individual objectives while working collaboratively to provide seamless support to the business and enable organizational growth.

You will drive alignment, integration, and synchronization across these support functions, fostering operational excellence, improving service delivery, and ensuring efficient utilization of organizational resources.

The Head of Business Operations will work closely with the Executive Leadership Team to execute strategic initiatives, strengthen governance, monitor performance, and ensure timely implementation of key organizational priorities.

Key Roles/Tasks/Responsibilities

• :Provide strategic direction and operational oversight for all company departments
• .Ensure effective coordination and collaboration among all support functions to deliver high-quality internal services and support business objectives
• .Drive operational excellence through process optimization, automation, and continuous improvement initiatives
• .Develop policies, governance f

SAS Sales Group is looking for ambitious, driven graduates who want to build a long-term career in leadership, operations, and business management. Our Junior Operations/Campagian Manager is a structured development programme designed to provide hands-on experience, professional training, and a clear path into management.

You'll begin by learning the fundamentals of sales, client acquisition, and business operations while working with clients across multiple industries. Through practical experience, mentorship, and performance-based growth, you'll develop the skills needed to become a future business leader.

What We Offer

2 weeks of paid training from day one

Attractive performance-based incentives

Ongoing mentorship and leadership development

Exposure to diverse industries and client campaigns

Clear career progression based entirely on performance

No seniority-based promotions – all promotions are in-house and merit-based

Career Development Path

Phase 1: Business & Sales Foundations

Represent client brands and acquire new customers

Develop communication, negotiation, and relationship-building skills

Learn consumer behaviour, sales strategy, and business fundamentals

Phase 2: Leadership Development

Support and mentor new team members

Learn team management, coaching, and performance tracking

Build

About the Role

We are seeking a dynamic and commercially driven Operations Head – India to lead end-to-end delivery, profitability, and operational scalability for our Digital Delivery Consulting Business.

This is a strategic leadership role with full accountability for operational performance, margin management, client satisfaction, and team development. The ideal candidate combines strong delivery governance with business acumen and has experience scaling multi-project technical teams in a fast-growing environment.

Key Responsibilities

1. Operational & Delivery Leadership

• Lead end-to-end execution and delivery of multiple BIM and digital implementation projects, ensuring quality, timelines, client satisfaction, and SLA adherence.
• Drive operational excellence through strong QA/QC governance, proactive risk mitigation, milestone tracking, and performance management to minimize rework and delivery escalations.
• Develop and scale standardized BIM delivery frameworks, operational processes, and digital workflows to support business growth and consistency.
• Implement data-driven reporting dashboards and automation initiatives to improve utilization, revenue tracking, quality control, operational efficiency, and continuous improvement.

2. Financial Performance

• Deliver Annual Operating Plan (AOP) targets including revenue, margin, and order book commitme