Find Your Dream Operations Job in India

Why This Role Matters

This role ensures smooth day-to-day functioning of all online sales channels by owning marketplace operations,website execution,pricing control,and inventory health. Itis critical in preventing revenue leakage and driving operational efficiency.

What You Will Own

Marketplace Operations Management

• End-to-end handling of seller/vendor portals on Key Marketplace & Qcom platform
• Dailymonitoringoflistinghealth,suppressions,buybox,andperformancemetrics.
• Manage & coordinate end-to-end FBA/FBF FC shipments & dispatches for smoother operations on Key Marketplace & Qcom channels

• Ensure SLA compliance(dispatch ,cancellations return rates).
• Resolve operational escalations with indentified TAT.

Website Operations (D2C)

• Manageproductuploads,contentaccuracy,pricingupdates,andstocksynconbrand website.
• Ensureproductvisibility,correctcategorization,andbackendhygiene.
• Coordinate with tech team for issue resolution and updates.
• Monitor order flow and customer experience metrics.

Inventory Management

• Daily tracking of stock availability across marketplaces and website.
• Coordinate replenishment with warehouse/planning teams.
• Maintain high fill rate and prevent stock-outs.
• Monitor slow-moving and aging inventory.
• Align inventory for sale events and promotions.

Pricing &Margin Control

• Ensure real-time price updates across channels.
• Maintain pricing parity between marketplaces and website.
• Monitor competitor pricing and discount structures.
• Avoid margin leakages due to pricing errors.

Reporting &Process Control

• Publish daily/weekly/monthly MIS dashboards.
• Track KPIs such as:
• Inventory fill rate
• OOS%
• Cancellation & return%
• SLA adherence
• Pricing accuracy
• Identify operational gaps and implement corrective actions.

Cataloging

• Manage product uploads, content accuracy, pricing updates, and stock sync on Marketplace &Qcom channels

Key Result Areas

• Inventory availability>95%
• Zero critical pricing errors
• SLA adherence>98%
• Reduced cancellations &returns
• Clean, suppression-free catalog
• Seamless sale event readiness

What Success Looks Like

• No revenue loss due to stock-outs or listing issues
• Accurate and synchronized pricing across channels
• Smooth campaign execution without last-minute fire fighting
• Strong process discipline and documentation

Who Thrives in This Role

• 3-6yearsine-commerce operations/marketplace management.
• Hands-on experience with seller central/vendorcentral&D2Cbackend.
• Strong Excel& data tracking capability.
• Highly detail-oriented and process-driven.
• Ability to manage large SKU volumes with precision.

Singleview Operations - Expert

Location : Bangalore

About the Company

Job Location: Bangalore - Please apply only if you are open to relocating or working in Bangalore.

We Are Hiring Singleview Operations - Expert (8-10 Years Experience)

Exciting opportunity to join a leading telecom organization in Saudi Arabia, established in 2004, with a strong reputation for innovation and digital excellence.

Key Responsibilities

• Execute and monitor end-to-end billing runs

• Validate rating, charging, and invoicing processes

• Ensure billing completion within SLA timelines

• Perform bill validation and reconciliation checks

• Investigate and resolve billing discrepancies

• Troubleshoot rating, taxation, invoicing, and payment issues

• Monitor scheduled batch jobs and Unix scripts

• Maintain job scheduling tools (e.g., Control-M, Autosys)

• Handle incidents as per ITIL framework

• Support minor configuration changes in production

• Participate in change deployments and release validation

• Prepare impact analysis for production fixes

• Generate daily/weekly billing health reports

• Perform revenue reconciliation

• Support audit and compliance requirements

• Maintain operational documentation and SOPs

• Provide L2 support and operations for the SingleView application environment: manage and resolve escalated incidents and service requests.

• Monitor application performance, system metrics, logs, alerts and proactively identify risks or issues.

• Perform root cause analysis (RCA) on recurring issues and drive corrective / preventive actions.

• Coordinate with cross-functional teams (QA, Product, Infrastructure) to ensure timely resolution of defects or production issues.

• Ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met for uptime, response time, resolution time.

• Maintain/update standard operating procedures (SOPs), knowledge base articles, and run-books for incident handling.

• Participate in change management: evaluate impact of changes, validate post-change health and rollback if needed.

• Support on-call / shift rotations (if required) to provide 24 7 coverage or extended hours operation.

• Provide status updates, reports, dashboards to management; escalate when thresholds are violated.

• Continuously review & improve operational processes, tools, automation to reduce manual effort and improve reliability.

Required Skills & Qualifications

• Typically 8-10 years of experience in L2 support / operations / application support roles.

• Strong hands-on experience with CSG Singleview (Production Environment)

• Oracle SQL (query writing & data analysis)

• Basic PL/SQL knowledge

• Unix/Linux commands

• Shell scripting (basic troubleshooting level)

• Log analysis skills

• Telecom billing lifecycle (Rating Billing Invoicing Payments)

• Prepaid & Postpaid concepts

• Mediation and charging basics

• Revenue assurance concepts

• Understanding of SLAs and KPIs

• Strong technical troubleshooting skills: understand logs, application stacks, databases, networking, integrations.

• Familiarity with the SingleView platform or similar billing/CRM/ERP/mediation system is a plus.

• Experience with incident management tools, monitoring tools, ticketing systems (e.g. Remedy/ServiceNow/JIRA).

• Good communication skills: ability to liaise with technical and non-technical stakeholders.

• Ability to work in shifts / 24 7 environment if required.

• Analytical mind-set, able to perform root cause analysis and propose process improvements.

• Preferably knowledge of scripting / automation (e.g., shell, Python) and system tools.

Interested candidates can share their updated resume to

Role SAP HANA Performance & Operations Specialist (Functional)

Experience - 4 years to 6 years

Notice Period - Immediate to 15 days

Location - Pune/Mumbai - Secondary PAN India

• Strong familiarity with HANA Mini Checks, SQL statement analysis, EarlyWatch Alert (EWA) reports, HANA fundamentals, and ABAP system performance KPIs and transactions, with a focus on monitoring and interpretation.
• Strong understanding of ABAP development concepts, enabling effective correlation of issues across database and application layers (e.g., function modules, methods, where-used analysis) from an analysis and support perspective.
• Strong capability in conducting root cause analysis and driving performance improvement initiatives in collaboration with cross-functional teams across HANA landscapes.
• Hands-on experience supporting S/4HANA environments, with working knowledge of ABAP CDS views and Fiori-based application integration with HANA systems from an operations and support standpoint.
• Extensive experience in SAP HANA operations, administration, and performance optimization for SAP applications such as ERP/BW on HANA, BW/4HANA, and S/4HANA.
• Proven expertise in end-to-end analysis of HANA performance KPIs, including memory, CPU, and I/O bottlenecks, with the ability to recommend corrective actions.
• Well-versed in SAP technology stacks, cloud platforms, and HANA cloud adoption methodologies from an operations perspective.
• Good working knowledge of SQL statement analysis on SAP HANA, with the ability to identify expensive statements and collaborate with development teams for optimization.
• Capable of analyzing system-wide performance bottlenecks at both SAP HANA and OS levels, particularly for ABAP-based applications, and coordinating with relevant teams to trace issues to their ABAP origins.
• Good knowledge of SAP system housekeeping practices, including data reduction and data archiving strategies for HANA-based systems.
• Understanding of HANA table partitioning concepts and alignment with SAP application best practices; exposure to data tiering, data aging, and Near-Line Storage (NLS) for BW on HANA to support effective data volume management.
• Exposure to SAP Suite on HANA and S/4HANA migrations (Greenfield/Brownfield), including participation in system readiness checks, assessments, and post-migration stabilization (shakedown) activities.

At Bonny Doggy, we're building a modern pet care brand focused on quality, trust, and happy paws

We're looking for a reliable and proactive individual to join our growing team.

Role & Responsibilities

• Manage product listings on Amazon, Blinkit, Instamart & website
• Handle basic Excel work (inventory, orders, tracking)
• Pack & dispatch orders efficiently
• Coordinate unpacking and stock management
• Attend customer calls & queries professionally

Requirements

• Basic knowledge of MS Excel
• Good communication skills
• Responsible, organized, and willing to learn
• Prior e-commerce experience is a plus (not mandatory)

Job Details

• Position: E-commerce & Operations Executive
• Type: Hybrid (Work from home + office visits when required)
• Salary: 20,000/month
• Location: Flexible (based on operational needs)

Why Join Us?

• Be part of a growing startup
• Hands-on experience in e-commerce & operations
• Opportunity to grow with the brand

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Description:

We are excited to announce an opening for Sr. Manager, Data Operations & Management at MCC India. Please find below the details of the role and its responsibilities.

Skills Required:

• GCP, AWS, ETL, ELT, SQl, Collibra, Alation, Big Query, Big Query, RedShift, Red Shift

Experience Range:

• 11 - 17 years

Position Summary:

Data Accessibility Lead: (Sr Manager, Data Operations & Management)

As the Data Accessibility Lead, you will drive the enterprise-wide strategy for enabling secure, governed, and scalable access to data for AI / ML, analytics, and business

operations. You will lead cross-functional teams responsible for managing data lifecycle, enforcing data quality standards, and implementing modern governance tooling such as Collibra. This role is pivotal to operationalizing data accessibility across cloud platforms like GCP and AWS, including Big Query, Redshift, and other core data infrastructure.

Who we are looking for:

Primary Responsibilities:

Strategic Data Accessibility Leadership:

• Set the strategic direction for enterprise data accessibility, ensuring consistent and secure access across teams and platforms.
• Lead the implementation and adoption of data governance tools (e.g., Collibra) to manage metadata, lineage, and data policies.
• Champion enterprise adoption of semantic and technical metadata practices for improved discoverability and data use.

AI / ML Enablement:

• Oversee the availability, quality, and governance of data used for AI / ML model development and lifecycle management.
• Ensure that model training, validation, and deployment pipelines have reliable and timely access to governed datasets.
• Partner with MLOps, engineering, and product teams to embed data accessibility standards in model workflows.

Cloud Platform Integration:

• Oversee data accessibility initiatives in GCP and AWS, including integration with
• Big Query, Redshift, and cloud-native storage.
• Develop strategies for managing access controls, encryption, and auditability of data assets across cloud environments.

Data Governance & Quality Oversight

• Define and enforce enterprise data quality standards, including data profiling validation, and exception handling workflows.
• Ensure compliance with internal data policies and external regulations (e.g., GDPR, HIPAA, CCPA).
• Lead enterprise initiatives around data lifecycle management, from ingestion and processing to archival and retention.

Cross-Functional Collaboration & Leadership:

• Lead and mentor a team of data operations professionals and collaborate with data engineering, governance, AI/ML, and compliance teams.
• Provide executive-level insights and recommendations for improving enterprise data accessibility, quality, and governance practices.
• Drive alignment between business units, technical teams, and compliance functions through effective data stewardship.

Skill:

• 8+ years of experience in data operations, data governance, or data quality management, with at least 3 years in a strategic leadership capacity.

Strong hands-on and strategic experience with:

• Collibra or similar data governance platforms
• Cloud platforms: Google Cloud Platform (GCP), Amazon Web Services (AWS)
• Enterprise data warehouses such as Big Query, Redshift, or Snowflake
• AI/ML model lifecycle support and MLOps integration
• Data quality frameworks, metadata management, and data access policy enforcement
• SQL
• Strong analytical and problem-solving skills; ability to work across highly matrixed, global organizations.
• Exceptional communication, leadership, and stakeholder management skills.
• Bachelor's or master's degree in data science, Information Systems, or a related field.

Preferred Experience:

• Experience in Retail or Quick Service Restaurant (QSR) environments with operational and real-time analytics needs.
• Familiarity with data mesh concepts, data product ownership, and domain-based accessibility strategies.
• Experience navigating privacy, residency, or regulatory compliance in global data environments.
• Current GCP Associates (or Professional) Certification.

Work location: Hyderabad, India

Work pattern: Full time role.

Work mode: Hybrid.

Additional Information:

McDonald's is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. McDonald's Capability Center India Private Limited ("McDonald's in India") is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonald's in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for

employment. McDonald's in India does not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or

any other basis protected under state or local laws. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Role Overview:

We are seeking a highly skilled and motivated engineer to serve as a Team Lead in our Compute Chapter supporting Operating System Operations. This role is ideal for a seasoned professional with deep expertise in Linux and Windows operating systems supporting virtual servers across a large scale enterprise (10K+ servers) The ideal candidate will also guide junior engineers and drive operational excellence.

Key Responsibilities:

System Administration

• Install, configure, and maintain Linux and Windows operating systems across Private and Public Cloud environments
• Manage system lifecycle activities: provisioning, patching, upgrades, and decommissioning
• Monitor system health, performance, and availability through automation and enhanced Observability capabilities
• Perform troubleshooting and root cause analysis for OS level incidents
• Implement security hardening and compliance standards (e.g., CIS benchmarks)
• Manage user access, permissions, and authentication (SSH, sudo, LDAP/AD integration)
• Develop and maintain automation using scripting and configuration management tools

Automation & Orchestration

• Build and maintain automation scripts and frameworks (e.g., using Terraform/Ansible) to streamline infrastructure provisioning, patching, and monitoring.
• Integrate Server environments with enterprise automation platforms, observability toolsets, and CI/CD pipelines.

24x7 Operations & Incident Management

• Build and manage a team responsible for 24x7 operations including software patching, technology currency, and vulnerability management.
• Oversee incident response, root cause analysis, and resolution processes to ensure infrastructure resilience and compliance.

Mentorship & Collaboration

• Mentor junior engineers and foster a culture of continuous learning and technical excellence.
• Collaborate with cross-functional teams including network, security, and application teams to ensure seamless infrastructure operations.

Operational Excellence

• Ensure high availability, scalability, and security of server environments.
• Participate in incident response and root cause analysis for infrastructure-related issues.

Qualifications

• Strong Linux and Windows administration experience
• Shell scripting (Bash); Python preferred
• Configuration management and automation (Ansible, Terraform)
• System services and internals (systemd, cron, filesystems, LVM)
• Networking fundamentals (TCP/IP, DNS, NTP, firewalls)
• Logging and monitoring tools (Splunk, rsyslog, Prometheus, etc.)
• Experience with virtualization and/or cloud platforms (VMware, AWS, GCP)

Your job:

• Manage and administer SAP Business Technology Platform (BTP) subaccounts, global accounts, directories, and entitlements
• Set up and maintain SAP BTP landscapes, including creation and configuration of subaccounts, spaces, quotas, and service instances
• Configure and manage Identity and IAM on SAP BTP, including roles, role collections, trust configurations, and user/role assignments
• Support connectivity between SAP BTP and on premise systems using Cloud Connector, Destinations, and related security configurations
• Conception, implementation, and support of complex SAP system landscapes (SAP Basis Operations)
• Plan and implement migrations and upgrades as well as continuous adoption of SAP landscape to actual requirements
• Participation and possible lead on projects within SAP operations, such as migrations and upgrades
• Participation in on call duty in a Follow-the-Sun support model
• Configure SAP data archiving objects and variants using standard SAP tools (e.g., SARA, transaction-specific archiving)

Your qualification:

• Successfully completed studies in computer science, business informatics or comparable qualification
• Several years of professional experience in SAP Basis administration including databases
• Knowledge of the architecture and technical design of SAP systems and related processes
• Exposure to security and compliance mindset in Hybrid environments
• Very good knowledge of English language, written and spoken
• Strong service orientation, communication, and moderation skills in an international context

Your job:

• Manage and administer SAP Business Technology Platform (BTP) subaccounts, global accounts, directories, and entitlements
• Set up and maintain SAP BTP landscapes, including creation and configuration of subaccounts, spaces, quotas, and service instances
• Configure and manage Identity and IAM on SAP BTP, including roles, role collections, trust configurations, and user/role assignments
• Support connectivity between SAP BTP and on premise systems using Cloud Connector, Destinations, and related security configurations
• Conception, implementation, and support of complex SAP system landscapes (SAP Basis Operations)
• Plan and implement migrations and upgrades as well as continuous adoption of SAP landscape to actual requirements
• Participation and possible lead on projects within SAP operations, such as migrations and upgrades
• Participation in on call duty in a Follow-the-Sun support model
• Configure SAP data archiving objects and variants using standard SAP tools (e.g., SARA, transaction-specific archiving)

Your qualification:

• Successfully completed studies in computer science, business informatics or comparable qualification
• Several years of professional experience in SAP Basis administration including databases
• Knowledge of the architecture and technical design of SAP systems and related processes
• Exposure to security and compliance mindset in Hybrid environments
• Very good knowledge of English language, written and spoken
• Strong service orientation, communication, and moderation skills in an international context

1. 1. Change Order Management

• Track, review, and process all incoming change orders in a timely manner
• Ensure proper documentation, approvals, and version control for each change request
• Maintain accurate logs and audit trails for all changes
• Coordinate with internal stakeholders (operations, finance, procurement) to validate and implement changes
• Monitor status and proactively follow up to ensure closure

2. RFQs & Vendor Coordination

• Prepare and issue Requests for Quotations (RFQs) to vendors, suppliers, and brokers
• Identify and onboard new vendors when required
• Collect, compare, and analyze vendor quotations based on cost, timelines, and quality
• Maintain organized records of all quotations and vendor communications
• Follow up with vendors to ensure timely responses and clarifications
• Support negotiation processes and vendor selection (if required)

3. Order Management

• Create and manage sales orders and purchase orders within NetSuite
• Verify order details for accuracy, completeness, and compliance with company policies
• Track order lifecycle from creation to fulfillment and closure
• Coordinate with internal teams (logistics, finance, field teams) to resolve order-related issues
• Ensure timely updates and communication regarding order status

4. Documentation & Records Management

• Maintain well-organized and up-to-date records for all operational activities
• Ensure proper version control of documents and adherence to documentation standards
• Prepare reports and summaries for management review
• Support internal and external audits by providing accurate documentation
• Ensure compliance with company policies and regulatory requirements

Key Skills & Competencies

• Strong attention to detail and accuracy
• Excellent organizational and multitasking abilities
• Effective communication and coordination skills
• Problem-solving mindset with proactive follow-ups
• Ability to work under deadlines and manage multiple priorities
• Proficiency in Microsoft Excel (data handling, tracking, reporting)
• Familiarity with ERP systems like NetSuite

Qualifications & Experience

• Bachelor's degree in business administration, Operations, Supply Chain, or a related field
• 1-3 years of relevant experience in operations, coordination, or order management
• Experience working with ERP systems (preferably NetSuite) is an advantage
• Strong working knowledge of Microsoft Excel and business tools

Work Mode: Hybrid

Timings: 7:30 PM to 3:30 AM IST

Network Engineer - Data Center Operations

Location: Bangalore

Position Overview

Network Engineer is responsible for delivering onsite network deployment, installation, and maintenance services. The role involves performing rack and stack activities, IOS upgrades, and device health validation for a range of network infrastructure components including switches, routers, servers, and wireless access points.

This position requires hands-on technical expertise, attention to detail, and effective coordination with remote support and client teams to ensure smooth execution and compliance with service delivery standards and SLAs.

Key Responsibilities

Onsite Deployment & Installation (Rack and Stack)

• Perform rack and stack installation of network and server hardware including switches, routers, servers, and access points (APs).
• Install SFP modules, stacking cables, power cords, and network uplinks as per design and project requirements.
• Ensure proper labeling, cable management, and adherence to rack design and airflow guidelines.
• Mount devices (up to 3 meters in height) securely and safely, following all EHS standards.

Device Configuration & IOS Upgrade

• Execute IOS/firmware upgrades and confirm version compliance post-upgrade.
• Validate successful device boot, configuration integrity, and module recognition.
• Collaborate with remote engineers for configuration application, testing, and verification.

Device Health Check & Validation (POST)

• Conduct Power-On Self-Test (POST) validation for each installed device.
• Verify interface status, module health, LED indicators, and power redundancy.
• Identify and report any faulty or non-functional hardware for immediate escalation.

Wireless Access Point (AP) Installation

• Mount and connect APs at designated locations according to deployment plans.
• Ensure secure installation, correct positioning, and power/connectivity validation.
• Note: This role does not include site surveys or signal validation-installation only.

Documentation & Reporting

• Maintain accurate logs of all installed devices, serial numbers, and cable details.
• Update rack elevation diagrams and cable matrices post-installation.
• Provide before-and-after photos and summary reports for delivery validation and audit purposes.

Coordination & Communication

• Coordinate with remote implementation, NOC, and project teams for connectivity testing and verification.
• Communicate installation status, issues, and dependencies proactively.
• Escalate site access, hardware, or environmental issues promptly to the Service Delivery Manager.

Client Interaction & SLA Accountability

• Act as the onsite technical representative, maintaining professional communication with the client during installation and testing activities.
• Ensure all activities are executed within defined SLAs, maintaining adherence to schedule, quality, and operational standards.
• Participate in service review meetings when required, presenting progress updates, risks, and completion reports.
• Document client feedback and ensure action plans are executed for continual service improvement.
• Uphold client satisfaction through transparent communication, professional conduct, and technical accuracy in all deliverables.

Technical Skills & Competencies

• Strong hands-on experience with Cisco, Fortinet, and Aruba network devices (Switches, Routers, Wireless APs).
• Knowledge of L2/L3 networking concepts such as VLANs, trunking, link aggregation, and routing fundamentals.
• Experience with firmware/IOS upgrades, device health checks, and configuration validation.
• Familiar with rack standards, structured cabling, grounding, and ESD compliance.
• Ability to interpret network diagrams, rack layouts, and cable schedules.
• Understanding of ITIL service operations and SLA-driven delivery frameworks.

Qualifications & Experience

• Bachelor's Degree or Diploma in Computer Science, Information Technology, or related field.
• 3-5 years of experience in on-site network installation or service delivery engineering.
• Practical experience with Cisco IOS or equivalent enterprise network operating systems.
• Proven track record in executing rack installation, IOS upgrades, and post-installation validation.
• Experience with ServiceNow or ITSM ticketing systems preferred.
• Strong analytical, troubleshooting, and communication skills.

Physical & Site Requirements

• Ability to lift and install equipment (up to 10-15 kg).
• Comfortable working at installation heights up to 3 meters.
• Compliance with all site safety, ESD, and physical handling protocols.

Key Deliverables

• Successful rack and stack of network devices per design and compliance standards.
• Verified device health and validated IOS upgrades.
• Comprehensive post-installation documentation and photo evidence.
• 100% SLA adherence for onsite service activities.
• Client acknowledgment of service completion and satisfaction.

Job Title: E-Commerce Operations

Company: WildGlow Cosmetics Pvt. Ltd.

Location: Mumbai (Work From Office)

Salary: Upto 70,000 per month

Joining: Immediate Joiner Only

Preference: Mumbai-based candidates only

About the Role

WildGlow Cosmetics Pvt. Ltd. is seeking a highly execution-focused and detail-driven E-Commerce Operations Manager to lead and optimize end-to-end operations across all online sales channels. This role is dedicated purely to operations and requires someone who can ensure seamless execution across order management, inventory control, logistics coordination, and platform compliance.

The ideal candidate will bring a strong operational mindset, the ability to manage high volumes efficiently, and a proactive approach to problem-solving and process improvement.

Key Responsibilities

End-to-End E-Commerce Operations

Own and manage daily operations across marketplaces (Amazon, Flipkart, Nykaa) & Quick Commerce ensuring smooth functioning of all operational workflows.

Order Management & Fulfillment

Oversee the complete order lifecycle from order confirmation to final delivery. Ensure timely order processing, dispatch adherence, and coordination with logistics partners to meet delivery SLAs.

Inventory Planning & Stock Management

Monitor and manage inventory levels across all platforms to prevent stock-outs and overstocking. Work closely with warehouse teams to ensure accurate stock reconciliation and availability.

Warehouse & Logistics Coordination

Coordinate with internal warehouses and third-party logistics partners for efficient picking, packing, and shipping. Ensure operational efficiency and minimize delays or escalations.

Returns, Refunds & Reverse Logistics

Manage returns and replacement processes efficiently. Work on reducing return rates and ensuring quick resolution of customer issues in coordination with support teams.

Catalog & Listing Operations

Ensure all product listings are accurate, up-to-date, and compliant with platform requirements. Maintain listing hygiene, content accuracy, and SKU-level data consistency.

SLA & Performance Monitoring

Track key operational KPIs including order fulfillment rate, dispatch timelines, return rates, cancellation rates, and delivery performance. Take corrective actions to improve operational efficiency.

Process Excellence & SOP Implementation

Develop, implement, and optimize SOPs across all operational processes. Identify gaps, streamline workflows, and improve overall operational scalability.

Cross-Functional Coordination

Work closely with supply chain, warehouse, customer support, and internal teams to ensure seamless execution of operations and quick issue resolution.

Eligibility Criteria

• 3-6 years of experience in E-Commerce Operations

• Hands-on experience managing Amazon, Flipkart, Nykaa, and/or D2C operations

• Strong understanding of order lifecycle, inventory management, and logistics coordination

• Experience in handling high order volumes with operational efficiency

• Strong analytical mindset with the ability to track and improve KPIs

• Excellent coordination, problem-solving, and execution skills

• Prior experience in beauty, skincare, FMCG, or D2C brands is a plus

• Must be an immediate joiner and based in Mumbai

IT Operations & Applications Executive

Elesa+Ganter India (E+G India) is a market leader in industrial components and is on a strong digital and automation journey across various applications like ERP, WMS (warehouse automation), CRM, HRMS, analytics, and Microsoft platforms.

We are looking for a hands-on IT Systems & Applications Executive who will take ownership of day-to-day IT systems, applications, vendors, and improvements - ensuring technology runs reliably and helps the business move faster.

This is ideal for someone who enjoys solving problems, coordinating with users and consultants, and steadily improving systems.

What will you do?

Business Applications & Systems

• Support and monitor business systems including ERP (Microsoft Dynamics NAV / Business Central), CRM, HRMS, Tasklet WMS, Power BI, and Microsoft 365

• Coordinate with external IT consultants and vendors for bug fixes, enhancements, and minor upgrades

• Understand business requirements and processes, help document them, and support bug fixes, UAT and go-live activities

• Track system issues, follow up for resolution, and ensure minimal disruption to operations

• Suggest process improvements and automation ideas based on day-to-day system usage

IT Operations & Infrastructure

• Handle day-to-day IT support and issue tracking across the organisation

• Manage laptops, desktops, warehouse mobile computers, scanners, printers, and basic network setup

• Support employee onboarding and exits: device setup, access creation/removal, mailbox configuration

• Manage Microsoft 365 users, mailboxes, basic SharePoint access, Teams, and mailbox rules

• Coordinate with vendors for hardware issues, replacements, and maintenance

Vendor & Consultant Coordination

• Act as the single point of coordination for IT consultants and vendors on retainers

• Track pending issues, follow-ups, and delivery timelines

• Ensure vendors work within agreed scope and priorities

• Escalate risks or delays internally with clear summaries

Data, Reporting & Controls

• Support Power BI dashboards and ensure data availability and refresh reliability

• Assist in maintaining user access controls across systems

• Maintain basic documentation for systems, processes, and recurring issues

• Ensure data backups and security hygiene are followed as per internal guidelines

What can you expect?

• High ownership and visibility across the organisation

• Exposure to multiple business systems and real-world automation projects

• Opportunity to learn ERP, warehouse automation, and analytics in depth

• A fast-moving environment where ideas are welcomed and implemented

• Direct interaction with business users and leadership

Who are you?

• Bachelor's degree in IT, Computer Science, Engineering, or related field

• 3-5 years of experience in IT support, business applications, or systems coordination

• Working knowledge of ERP systems (Dynamics NAV / Business Central preferred)

• Basic understanding of networks, end-user devices, and IT infrastructure

• Comfortable working with vendors, consultants, and non-technical users

• Good documentation, follow-up, and problem-solving skills

• Self-driven, organised, and comfortable handling multiple systems in parallel

Avantika Multispeciality Hospital is a healthcare facility in North-West Delhi with a strong focus on patient-centered care and clinical excellence. With an expanding OPD and surgical base, we are looking for a dynamic professional to streamline operations and drive growth.

Role Overview:

We're looking for a proactive, results-oriented Business Development and Hospital Operations Manager who can oversee revenue growth, increase patient foot fall, liasoning and strategic expansion along with day-to-day hospital operations while actively contributing to

Key Responsibilities:

• Business Development & Growth

• Develop strategies to increase patient footfall and revenue
• Build referral networks with local doctors and clinics
• Identify new service opportunities and partnerships
• Improve conversion rates (consultation procedures)

2. Staff Management

• Recruit, train, and supervise hospital staff (front desk, nursing, support staff)
• Maintain discipline, duty rosters, and performance tracking
• Build a positive and efficient work culture

3. Procurement & Vendor Management

• Manage procurement of medical supplies, consumables, and equipment
• Liaise with vendors and negotiate cost-effective deals
• Ensure inventory control and minimize wastage

4. Hospital Operations Management

• Oversee daily hospital operations (OPD, IPD, OT coordination)
• Ensure smooth workflow across departments
• Monitor patient experience and service quality

5. Financial Oversight

• Monitor daily revenue, expenses, and profitability
• Optimize operational costs without compromising quality
• Work closely with management on financial planning

Ideal Candidate Profile:

• Experience: 2-5 years in hospital marketing / administration / healthcare management
• Business-oriented mindset with focus on growth and efficiency
• Qualification: MBA (Marketing/ Healthcare/Hospital Management) or equivalent preferred
• Strong leadership and people management skills
• Good understanding of hospital workflows and NABH processes (preferred)
• Excellent communication and problem-solving skills

What We Offer:

• Opportunity to work closely with senior clinical leadership
• High growth potential with performance-based incentives
• Hands-on role with real impact on hospital expansion

How to Apply:

Interested candidates can send their CV to:

Or WhatsApp at:

"Referrals appreciated Please share within your network"

Avantika Multispeciality Hospital is a healthcare facility in North-West Delhi with a strong focus on patient-centered care and clinical excellence. With an expanding OPD and surgical base, we are looking for a dynamic professional to streamline operations and drive growth.

Role Overview:

We're looking for a proactive, results-oriented Business Development and Hospital Operations Manager who can oversee revenue growth, increase patient foot fall, liasoning and strategic expansion along with day-to-day hospital operations while actively contributing to

Key Responsibilities:

• Business Development & Growth

• Develop strategies to increase patient footfall and revenue
• Build referral networks with local doctors and clinics
• Identify new service opportunities and partnerships
• Improve conversion rates (consultation procedures)

2. Staff Management

• Recruit, train, and supervise hospital staff (front desk, nursing, support staff)
• Maintain discipline, duty rosters, and performance tracking
• Build a positive and efficient work culture

3. Procurement & Vendor Management

• Manage procurement of medical supplies, consumables, and equipment
• Liaise with vendors and negotiate cost-effective deals
• Ensure inventory control and minimize wastage

4. Hospital Operations Management

• Oversee daily hospital operations (OPD, IPD, OT coordination)
• Ensure smooth workflow across departments
• Monitor patient experience and service quality

5. Financial Oversight

• Monitor daily revenue, expenses, and profitability
• Optimize operational costs without compromising quality
• Work closely with management on financial planning

Ideal Candidate Profile:

• Experience: 2-5 years in hospital marketing / administration / healthcare management
• Business-oriented mindset with focus on growth and efficiency
• Qualification: MBA (Marketing/ Healthcare/Hospital Management) or equivalent preferred
• Strong leadership and people management skills
• Good understanding of hospital workflows and NABH processes (preferred)
• Excellent communication and problem-solving skills

What We Offer:

• Opportunity to work closely with senior clinical leadership
• High growth potential with performance-based incentives
• Hands-on role with real impact on hospital expansion

How to Apply:

Interested candidates can send their CV to:

Or WhatsApp at:

"Referrals appreciated Please share within your network"

Walk in Date: 7th April 2026 (Tuesday)

Experience Required: Minimum 3+ years' experience in the insurance domain.

Shift Timing: 6:30 PM to 3:30 AM

Walk in Time: 12.00 PM to 1.30 PM

Work Mode: Hybrid

Job Location: Vikhroli

Carry a copy of your resume

Venue: WTW Global Delivery and Solutions India Private Limited Plant No. 6, Godrej & Boyce Mfg. Co. compound, Pirojshanagar, L.B.S Marg, Vikhroli (West), Mumbai - , India

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas - the dynamic formula that drives business performance.

Together, we unlock potential.

About the Global Service Solutions (GSS) Team:

We are North America Corporate Risk & Broking Operations based in Mumbai and comprised of approximately 600 colleagues. We service large & complex clients, the middle market and select clients spanning divisions such as Construction, Real Estate, Hospitality & Leisure, Aerospace, Marine, Financial Institutions & Professional Services, Public Sector & Education, Tech Telecom, Transportation & Logistics, Mergers and Acquisitions, Health Care & Life Sciences, Natural Resources, Construction and Retail & Distribution.

Job Summary:

To support and assist an international Insurance service team with tasks involving revenue allocations, service support and coordinating with an international network of brokers

Roles and Responsibilities

• Perform assigned activities in compliance with applicable regulatory requirements and organizational policies.
• Prepare and maintain data using Microsoft Excel and Microsoft Word documents for information collection and reporting purposes.
• Coordinate tasks effectively with international counterparts to ensure seamless service delivery.
• Maintain a strong focus on quality, with an understanding of the financial and legal implications of the work performed.
• Identify and escalate errors, issues, and control breaches promptly to the designated Lead.
• Consistently meet agreed service level expectations with all relevant stakeholders involved in the process.
• Identify and highlight anomalies in a timely manner to support corrective action.
• Communicate professionally through e-mail correspondence and telephone conversations with internal and external stakeholders.
• Maintain accurate and efficient management of databases and records.
• Actively participate in team interactions, including team huddles and stakeholder discussions.

Qualifications

• Graduation in any stream

Skills:

• Demonstrated proficiency in written and spoken English, with the ability to communicate clearly, accurately, and professionally.
• Strong attention to detail, with a consistent focus on quality, accuracy, and completeness of work.
• Capability to manage multiple tasks concurrently while maintaining high standards of accuracy and service quality.
• Willingness and ability to learn new processes, systems, and tools in a dynamic work environment.
• Proven ability to prioritize, organize, and manage tasks effectively while working within demanding timelines.
• Proficiency in the use of the Microsoft Office suite, including practical working knowledge of Microsoft Word and Microsoft Excel.

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email .

Network Engineer - Data Center Operations

Location: Gurugram/Noida

Position Overview

Network Engineer is responsible for delivering onsite network deployment, installation, and maintenance services. The role involves performing rack and stack activities, IOS upgrades, and device health validation for a range of network infrastructure components including switches, routers, servers, and wireless access points.

This position requires hands-on technical expertise, attention to detail, and effective coordination with remote support and client teams to ensure smooth execution and compliance with service delivery standards and SLAs.

Key Responsibilities

Onsite Deployment & Installation (Rack and Stack)

• Perform rack and stack installation of network and server hardware including switches, routers, servers, and access points (APs).
• Install SFP modules, stacking cables, power cords, and network uplinks as per design and project requirements.
• Ensure proper labeling, cable management, and adherence to rack design and airflow guidelines.
• Mount devices (up to 3 meters in height) securely and safely, following all EHS standards.

Device Configuration & IOS Upgrade

• Execute IOS/firmware upgrades and confirm version compliance post-upgrade.
• Validate successful device boot, configuration integrity, and module recognition.
• Collaborate with remote engineers for configuration application, testing, and verification.

Device Health Check & Validation (POST)

• Conduct Power-On Self-Test (POST) validation for each installed device.
• Verify interface status, module health, LED indicators, and power redundancy.
• Identify and report any faulty or non-functional hardware for immediate escalation.

Wireless Access Point (AP) Installation

• Mount and connect APs at designated locations according to deployment plans.
• Ensure secure installation, correct positioning, and power/connectivity validation.
• Note: This role does not include site surveys or signal validation-installation only.

Documentation & Reporting

• Maintain accurate logs of all installed devices, serial numbers, and cable details.
• Update rack elevation diagrams and cable matrices post-installation.
• Provide before-and-after photos and summary reports for delivery validation and audit purposes.

Coordination & Communication

• Coordinate with remote implementation, NOC, and project teams for connectivity testing and verification.
• Communicate installation status, issues, and dependencies proactively.
• Escalate site access, hardware, or environmental issues promptly to the Service Delivery Manager.

Client Interaction & SLA Accountability

• Act as the onsite technical representative, maintaining professional communication with the client during installation and testing activities.
• Ensure all activities are executed within defined SLAs, maintaining adherence to schedule, quality, and operational standards.
• Participate in service review meetings when required, presenting progress updates, risks, and completion reports.
• Document client feedback and ensure action plans are executed for continual service improvement.
• Uphold client satisfaction through transparent communication, professional conduct, and technical accuracy in all deliverables.

Technical Skills & Competencies

• Strong hands-on experience with Cisco, Fortinet, and Aruba network devices (Switches, Routers, Wireless APs).
• Knowledge of L2/L3 networking concepts such as VLANs, trunking, link aggregation, and routing fundamentals.
• Experience with firmware/IOS upgrades, device health checks, and configuration validation.
• Familiar with rack standards, structured cabling, grounding, and ESD compliance.
• Ability to interpret network diagrams, rack layouts, and cable schedules.
• Understanding of ITIL service operations and SLA-driven delivery frameworks.

Qualifications & Experience

• Bachelor's Degree or Diploma in Computer Science, Information Technology, or related field.
• 3-5 years of experience in on-site network installation or service delivery engineering.
• Practical experience with Cisco IOS or equivalent enterprise network operating systems.
• Proven track record in executing rack installation, IOS upgrades, and post-installation validation.
• Experience with ServiceNow or ITSM ticketing systems preferred.
• Strong analytical, troubleshooting, and communication skills.

Physical & Site Requirements

• Ability to lift and install equipment (up to 10-15 kg).
• Comfortable working at installation heights up to 3 meters.
• Compliance with all site safety, ESD, and physical handling protocols.

Key Deliverables

• Successful rack and stack of network devices per design and compliance standards.
• Verified device health and validated IOS upgrades.
• Comprehensive post-installation documentation and photo evidence.
• 100% SLA adherence for onsite service activities.
• Client acknowledgment of service completion and satisfaction.

Walk in Date: 7th April 2026 (Tuesday)

Experience Required: Minimum 1-3 years' experience in the insurance domain.

Shift Timing: 6:30 PM to 3:30 AM

Walk in Time: 12.00 PM to 1.30 PM

Work Mode: Hybrid

Job Location: Vikhroli

Carry a copy of your resume

Venue: WTW Global Delivery and Solutions India Private Limited Plant No. 6, Godrej & Boyce Mfg. Co. compound, Pirojshanagar, L.B.S Marg, Vikhroli (West), Mumbai - , India

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas - the dynamic formula that drives business performance.

Together, we unlock potential.

About the Global Service Solutions (GSS) Team:

We are North America Corporate Risk & Broking Operations based in Mumbai and comprised of approximately 600 colleagues. We service large & complex clients, the middle market and select clients spanning divisions such as Construction, Real Estate, Hospitality & Leisure, Aerospace, Marine, Financial Institutions & Professional Services, Public Sector & Education, Tech Telecom, Transportation & Logistics, Mergers and Acquisitions, Health Care & Life Sciences, Natural Resources, Construction and Retail & Distribution.

Job Summary:

To support and assist an international Insurance service team with tasks involving revenue allocations, service support and coordinating with an international network of brokers

Roles and Responsibilities

• Perform assigned activities in compliance with applicable regulatory requirements and organizational policies.
• Prepare and maintain data using Microsoft Excel and Microsoft Word documents for information collection and reporting purposes.
• Coordinate tasks effectively with international counterparts to ensure seamless service delivery.
• Maintain a strong focus on quality, with an understanding of the financial and legal implications of the work performed.
• Identify and escalate errors, issues, and control breaches promptly to the designated Lead.
• Consistently meet agreed service level expectations with all relevant stakeholders involved in the process.
• Identify and highlight anomalies in a timely manner to support corrective action.
• Communicate professionally through e-mail correspondence and telephone conversations with internal and external stakeholders.
• Maintain accurate and efficient management of databases and records.
• Actively participate in team interactions, including team huddles and stakeholder discussions.

Qualifications

• Graduation in any stream

Skills:

• Demonstrated proficiency in written and spoken English, with the ability to communicate clearly, accurately, and professionally.
• Strong attention to detail, with a consistent focus on quality, accuracy, and completeness of work.
• Capability to manage multiple tasks concurrently while maintaining high standards of accuracy and service quality.
• Willingness and ability to learn new processes, systems, and tools in a dynamic work environment.
• Proven ability to prioritize, organize, and manage tasks effectively while working within demanding timelines.
• Proficiency in the use of the Microsoft Office suite, including practical working knowledge of Microsoft Word and Microsoft Excel.

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email .

Job Posting for Valuefy Teachnologies

Role: IT Infrastructure & Operations Engineer

Location: Thane, Maharashtra (Work from Office)

Experience: 4-8 Years

Role Summary

We are looking for a hands-on IT professional to manage and support the organization's IT infrastructure across both on-premise office environments and cloud platforms (AWS/Azure).

The role will be responsible for identity and access management, endpoint and network administration, and day-to-day IT operations, ensuring secure, reliable, and scalable IT systems to support business needs.

Key Responsibilities

• Manage and maintain on-premise IT infrastructure including desktops, laptops, networks, and office IT systems
• Ensure high availability and performance of IT systems across locations
• Handle IT asset lifecycle management (procurement, provisioning, tracking, decommissioning)
• Implement and manage Active Directory (AD) / Azure AD environments
• Handle user provisioning, de-provisioning, and access control
• Enforce least privilege and role-based access controls (RBAC)
• Manage SSO, MFA, and identity governance
• Support and maintain cloud environments (AWS and/or Azure)
• Manage IAM roles, policies, and access controls in cloud
• Assist in cloud resource provisioning, monitoring, and cost optimization
• Work with DevOps/engineering teams to support infrastructure needs
• Manage office networks including LAN/WAN, Wi-Fi, VPNs, firewalls
• Ensure endpoint security through patching, antivirus, and device hardening
• Troubleshoot network and connectivity issues
• Provide L2/L3 support for IT issues across users and systems
• Manage ticketing system and ensure SLA adherence
• Support onboarding/offboarding of employees (devices, access, email, etc.)
• Maintain documentation for IT systems, processes, and configurations
• Support implementation of security controls aligned with ISO 27001 / SOC 2 / PCI DSS
• Assist in audit readiness and evidence collection
• Ensure patch management and vulnerability remediation for IT systems

Key Requirements

• 4-8 years of experience in IT Infrastructure / IT Operations
• Strong hands-on experience with:

Active Directory / Azure AD

Identity & Access Management (IAM)

Windows/Linux system administration

• Experience in AWS and/or Azure cloud environments
• Good understanding of:

Networking fundamentals (TCP/IP, VPN, firewalls)

Endpoint security and patch management

• Experience with ITSM tools / ticketing systems
• Certifications such as:

Microsoft Certified (Azure Administrator / M365)

AWS Certified SysOps / Administrator

• Experience in fintech / BFSI environments
• Exposure to compliance frameworks (ISO 27001, SOC 2, PCI DSS)
• Hands-on, problem-solving mindset
• Strong ownership of IT systems and user experience
• Ability to work in a fast-paced, growing organization
• Good communication and stakeholder management skills

Reporting Structure

• Reports to: Head of IT / CISO
• Works closely with: Security, Engineering, and Business Teams

Senior Software Engineer I

We are looking for a high skilled and Talented Infrastructure Engineer to be part of the Rakuten Cloud Platform Team, specialising in DNS.As part of our team, you will be responsible for DNS design, construction & operations contributing to our overall service availability.

As part of this team, you will have the opportunity to work with a diverse group of engineers from around the world, fostering a rich learning environment and opportunities for growth.

Responsibilities:

The top priority mission is to ensure that Rakuten's DNS is stable,high-quality, and robust. Given your expertise, you will primarily be responsible for the DevOps, and operation for customers on Rakuten's DNS, mainly on-premise.

Exp : 5 Years - 7 Years

Qualifications

Experience in infrastructure engineering

Experience with on-premise System administration skill (Linux)

Experience managing authoritative and recursive DNS infrastructure using BIND and PowerDNS

Experience Administering DNS zone management

Experience of operation automation by using script languages(Ansible/Chef)

Experience Monitoring DNS infrastructure using Grafana dashboards integrated with Prometheus

Experience Building and maintaining Grafana dashboards

Excellent communication skills

Preferred Qualifications:

Experience with public cloud(GCP/Azure/AWS)

Programming Skills (Perl/Python)

Job Details

• Location: Remote (India)
• Shift Timing: 3:00 PM - 12:00 AM IST
• Start Date: Early joiners preferred
• Compensation: Up to 12 - 16 LPA (depending on experience)

Ad Operations Team Lead - India

We are expanding our India operations and are looking for an experienced Ad Operations Team Lead to strengthen campaign execution quality, mentor a growing team, and partner closely with US-based stakeholders.

This role is ideal for someone who combines hands-on digital advertising expertise with strong people leadership, operational discipline, and a continuous-improvement mindset.

Job Summary

As Team Lead - Ad Operations, you will lead a high-performing team responsible for digital campaign delivery, platform troubleshooting, and quality assurance across paid media channels.

You will act as the primary bridge between the India Ad Operations team and US-based teams, ensuring aligned priorities, high delivery standards, and smooth cross-timezone collaboration. You'll also oversee GA4 reviews and media tracking validation, ensuring the team can turn campaign data into practical operational insights. The role requires excellent English communication, structured thinking, and comfort operating in a fast-paced, global environment.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and support the ad operations team to drive efficiency, quality, and accountability
• Conduct regular performance reviews, coaching sessions, and skill development planning
• Contribute to onboarding and ongoing training programs for the team
• Partner with senior leadership on capacity planning and team growth initiatives

Campaign Management & Platform Excellence

• Oversee delivery and QA of paid media campaigns across major platforms
• Troubleshoot platform issues and ensure campaigns meet policy and quality standards
• Manage ad rejection reviews, appeals, and compliance escalations with Google and Meta
• Monitor campaign delivery health (pacing, spend, approval status) and proactively flag issues to performance teams

Cross-Functional Collaboration

• Serve as the primary liaison between India Ad Operations and US-based teams including Client Success, Technical Account Management, and Analytics
• Coordinate with technical teams to improve tooling, workflows, and real-time visibility
• Partner with performance teams by ensuring campaigns are executed accurately; this role does not own optimization strategy or performance outcomes

Data, Reporting & Quality Control

• Support the team with GA4 reviews and media tracking validation
• Help translate campaign delivery data into operational insights
• Ensure consistent documentation and escalation hygiene

Process Improvement & Scalability

• Identify gaps in workflows and implement quality control improvements
• Drive process standardization, automation, and operational innovation
• Reduce error rates and improve turnaround times at scale

Qualifications

Required

• 8+ years of experience in digital advertising / ad operations
• 4+ years of people management experience
• Strong hands-on proficiency with Google Ads, Meta Business Manager, GA4, and Google Tag Manager
• Experience working with JIRA or similar ticketing systems
• Proven ability to troubleshoot platform issues and manage ad rejections
• Excellent English communication skills (written and verbal)
• Bachelor's degree in Marketing, Business, Advertising, or a related field

Preferred

• Exposure to LinkedIn Ads, TikTok Ads, or Looker
• Working knowledge of HTML, XML, or JavaScript
• Google Ads and/or Meta Blueprint certifications
• Master's degree

Why Join GACS

• Work closely with global teams supporting international customers
• Lead and shape a growing India-based ad operations function
• High ownership role with real impact on quality, scale, and outcomes
• Collaborative, execution-focused culture with room to grow

GACS is an equal opportunity employer and values diversity, inclusion, and merit-based growth.

Job Summary:

We are seeking an experienced and dynamic Head - Operations for MP CERT to lead cybersecurity operations, incident management, and cyber forensics functions. The role requires strong leadership, strategic planning, and hands-on expertise in handling complex cyber incidents and ensuring robust security frameworks.

Key Responsibilities:

• Lead and manage the CERT operations team for cybersecurity incident response and management.
• Oversee end-to-end cyber incident handling, investigation, and resolution.
• Develop and implement cybersecurity strategies, policies, and frameworks.
• Ensure effective cyber forensics practices and support in investigations.
• Handle ransomware incidents, recovery processes, and post-incident analysis.
• Conduct risk assessments and strengthen organizational security posture.
• Coordinate with internal and external stakeholders for security compliance and incident response.
• Monitor emerging threats and ensure proactive defense mechanisms.
• Prepare reports, dashboards, and presentations for leadership review.

Required Qualifications:

• Engineering Graduate in any discipline
• AND
• Postgraduate in Forensics (preferably Cyber Forensics)

Mandatory Certifications:

• CISSP (Certified Information Systems Security Professional)
• OR
• CISM (Certified Information Security Manager)

Additional Certifications (Any one or more preferred):

• CRISC
• GCIH
• GCIA
• CEH
• CSIH
• CIPP
• CompTIA Security+
• OSCP
• Certified SOC Analyst
• Equivalent recognized certifications

Experience:

• Minimum 15 years of experience in cybersecurity.
• Proven experience in leading teams in cybersecurity operations.
• Hands-on experience in end-to-end Cyber Security Incident Management & Forensics.
• Strong experience in incident investigations, cyber forensics, and ransomware recovery.
• Experience in developing cybersecurity strategies, policies, and implementation plans.

Key Skills:

• Cybersecurity strategy and governance
• Incident response & management
• Cyber forensics & investigation
• Risk management & compliance
• Leadership and team management
• Strong analytical and decision-making skills
• Excellent communication and stakeholder management

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.

• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.

• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.

• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.

• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).

• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers-fostering a high-performance, globally conscious culture.

• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.

• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.

• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation-not become the bottleneck.

• Manage budget and resources for global infrastructure & security operations: forecast spend, optimize cost, deliver value, and ensure resource alignment.

• Maintain awareness of emerging infrastructure technologies (cloud/edge/hybrid), security threats (cyber, insider, supply chain), regulatory/compliance requirements, and ensure proactive adaptation of the organization's posture.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (Master's preferred).

• Minimum 10-15 years of leadership experience with global automation infrastructure operations and/or security operations across multi-national/complex organizations (experience from roles in infrastructure, cyber security, operations leadership) - consistent with the scope of the role. For example, roles with global infrastructure & security responsibility, such as those found in large institutions.

• Deep technical knowledge of infrastructure domains: multi-cloud (AWS, Azure, GCP), datacenter, networking, storage, servers, endpoint management, identity & access management, orchestration, and automation.

• Strong background in security operations: incident response, threat detection/monitoring, vulnerability management, forensics, security architecture, compliance frameworks (e.g., NIST, ISO 27001).

• Demonstrated ability to lead globally distributed teams, handle 24/7 operations, work across time zones, and manage cultural and regional differences.

• Strategic mindset with hands-on operational execution-able to translate strategy into action, and swiftly shift from strategic planning to incident response/operational execution. For example, roles at the International Monetary Fund emphasise this skill.

• Strong vendor and partner management skills: able to negotiate, manage SLAs/OLAs, optimize cost-performance, and hold service providers accountable.

• Experience with service management frameworks (e.g., ITIL), global service delivery metrics, dashboards, and operational KPIs.

• Excellent communication, influencing, stakeholder management-including at executive/senior leadership level. Able to present complex security/infrastructure topics in business language.

• Strong budgeting and resource planning skills: responsible for operational and capital budgets across infrastructure/security domains.

• Certifications preferred, such as CISSP, CISM, CISA, ITIL, or equivalent.

• Demonstrated leadership as a "servant leader" and passion for protecting data security and privacy for organizations and their clients.

• Artificial Intelligence, Machine Learning Automation experience
• MBA or advanced degree in technology management, business administration, or relevant field (aligns with your MBA in Technology Management).

• Prior military/defense/government experience or understanding of defense-grade infrastructure and security operations (which aligns with your US Army Reserve experience).

• Experience in highly regulated industries (finance, government, healthcare) where data privacy and robust security operations are critical.

• Experience with global mergers/acquisitions or integration of infrastructure and security operations across entities.

• Hands-on experience with infrastructure automation (IaC, Ansible, Terraform), SRE/DevOps practices, security automation, SOC/SIEM maturity, zero trust architecture.

• The ideal candidate embraces a global mindset, is comfortable operating across continents, can articulate the problem statement, brief well, be a good fit for the iMerit Technology culture, and 24/7 environments.

• Demonstrates integrity, transparency, and a mission-first attitude: someone who truly puts protection of systems, data, and people at the heart of their work (resonating with your "Protect and defend those who cannot" principle).

• Servant leader: develops teams, mentors future leaders, fosters collaboration, values diversity of thought, and lifts others.

• Comfort working in ambiguity and lead through transformation: as infrastructure/security operations evolve rapidly (cloud shift, edge, AI/ML in SOCs, remote/hybrid workforce), you must serve as both strategist and executor.

• High global infrastructure availability and reliability metrics (e.g., 99.9%+ uptime across critical services).

• Reduced incident volume, improved incident response times, and reduced mean-time-to-resolve (MTTR) for critical security events.

• Demonstrable improvements in security posture (e.g., reduced vulnerability backlog, increased threat detection coverage, positive audit outcomes).

• Vendor/service provider performance improves (SLAs met, cost reductions achieved, service quality increased).

• Effctive execution of business continuity/disaster recovery plans with successful tests and minimal business disruption.

• Budget efficiency: cost optimisations realized without compromising service or security.

• Team engagement and development: high retention of top talent, clear leadership pipeline, globally consistent delivery.

Role: Assistant Manager / Deputy Manager (AIF CAT II)

Location: Mumbai

Experience: 1-3 years (relevant experience in AIF operations)

Role Overview

The Assistant Manager/ Deputy Manager – AIF Category II will be responsible for managing end-to-end operational activities of Alternative Investment Funds (Category II), ensuring efficient fund administration, regulatory compliance, and seamless coordination with internal and external stakeholders. The role requires knowledge of AIF regulations, fund structures, and operational processes across the fund lifecycle.

Key Responsibilities

Fund Operations & Administration

Manage day-to-day operations of AIF Category II funds, including capital calls, drawdowns, distributions, and expense management. Oversee fund accounting processes, NAV tracking (where applicable), and ensure accurate maintenance of investor records and capital accounts. Coordinate with fund administrators, custodians, and auditors for smooth execution of operational activities.

Investor Servicing & Reporting

Handle investor onboarding processes including KYC and documentation. Maintain investor records and ensure timely communication of capital calls, distributions, and periodic reports. Support preparation and dissemination of investor reports, including performance updates and financial statements.

Regu

General Manager – Operations

Location: Pashamylaram, Telangana, India

Joining: Immediate

Type: Full-time | On-site

About KGEPL

Kabsons Gas Equipment Pvt. Ltd. (KGEPL) is a leading manufacturer and exporter of LPG and Natural Gas Equipment, with over four decades of experience in engineering and manufacturing high-quality products. The company has recently moved to a modern manufacturing facility with a strong focus on execution excellence, operational efficiency, and consistent product performance.

Role Overview

We are seeking a General Manager – Operations to lead and drive end-to-end manufacturing execution at our newly commissioned Pashamylaram facility. The role is responsible for production delivery, capacity utilisation, shopfloor efficiency, and operational discipline, while ensuring effective coordination with quality, supply chain, finance, and product development teams to achieve business objectives.

The ideal candidate will bring strong hands-on manufacturing leadership, a structured operational approach, and the ability to run a high-performance, results-driven shop floor.

Key Responsibilities

Operations Leadership :

• Oversee day-to-day manufacturing operations across all production lines

• Ensure achievement of production targets in line with quality, cost, and delivery commitments

• Drive shopfloor d

Company Description

RoamPrime is a fully integrated platform designed to provide a seamless experience for purchasing and owning renewed two-wheelers. The platform offers features similar to buying a new vehicle, including warranty, home test drives, insurance, and hassle-free paperwork. With a focus on enhancing the customer journey, RoamPrime aims to bridge the gap between affordability and quality in the two-wheeler market.

Role Description

This is a full-time, on-site role located in Bengaluru for an Assistant Manager - HR Operations. In this position, you will oversee day-to-day HR operations, Hiring, develop and implement HR policies, manage employee relations, and ensure compliance with organizational and legal requirements. You will play a key role in fostering a positive workplace culture, managing HR processes, and supporting the end-to-end employee lifecycle within the organization.

Qualifications

• Proficiency in Human Resources (HR) operations and HR management
• Experience in Hiring
• Experience in designing and implementing HR policies
• Strong skills in employee relations and conflict resolution
• Ability to manage and optimize HR processes efficiently
• Excellent communication and interpersonal skills
• Bachelor’s degree in Human Resources, Business Administration, or related field
• Familiarity with statutory compliance and la

Kardex India PrivateLimited is seeking a motivated self-starter to join our Life Cycle service Team in the role of LCS Operations Executive , to be based in Bangalore, India. This is a Full Time Position, which reports to the Director, Life Cycle Service.

PURPOSE OF THE ROLE

The Operation Executive serves as the primary point of contract customer support, overseeing all aspects of contract execution from planning to invoicing and reporting. This role is crucial for ensuring revenuecontinuity and maximizing operational efficiency by coordinating preventive maintenance activities and managing a team of field service professionals.

JOB RESPONSIBILITIES

Contract Lifecycle Management:

You'll manage the complete contract lifecycle, including planning, scheduling, and execution of preventive maintenance services. A key focus is to prevent revenueloss by ensuring all contractterms are met, and all services are accurately invoiced using SAP.

Operations & Logistics:

A primary responsibility is to efficiently schedule and dispatch maintenance visits, coordinating with Field Service Managers to optimize staff allocation and minimize customerdowntime. You'll use a machinedatabase to track and manage all equipment, including those under warranty.

Stakeholder Communication: <

About TeamLease Edtech

TeamLease Edtech is India’s leading learning solutions company providing comprehensive services

across Universities and Corporates: We help Universities launch, run and manage their own Online

Programs, help Institutes improve the employability of their students through our skilling programs, and help Corporates upskill & reskill their workforce to improve productivity and build a talent supply chain. TeamLease EdTech provides a modular multi-modal classroom model of learning that works across multiple classrooms - Online, Onsite, On-Job, and Virtual to provide a seamless learning experience to the learner. TL Edtech has an exclusive partnership with 40 of India’s largest Universities across 16 Indian states, trains 3.5 Lakh students on its platform through 9 Indian languages, works with 4500 corporates in their upskilling/skilling initiatives, and manages over 200 degree, diploma, certificate programs.

Key Responsibilities:

● Coordinate and manage examination schedules, and online conducting of examinations

● Ensure all exam-related activities adhere to established SOPs and institutional guidelines.

● Communicate effectively with internal and external stakeholders, including students, faculty, and examination staff.

● Oversee the distribution, collection, and secure handling of online exams

● Monitor examination processes to ensure compliance with regulations and prevent

Job Title: Head of Operations

Organization: Allvest

Location: Kurla, Mumbai

Department: Operations

Experience Required: 10+ Years (Wealth Management / Broking / Financial Services

Preferred)

Role Overview

We are looking for an experienced and result-driven Head of Operations to lead and

manage end-to-end operational functions including KYC, DP operations, fund

settlement, trade settlement, security settlement, and billing operations.

The ideal candidate will ensure smooth operational processes, regulatory compliance, and

strong coordination between internal teams, Compliance & Risk teams, and external

stakeholders.

Key Responsibilities

1. Operations Management

• Oversee day-to-day operations of:

o KYC Team

o DP Operations Team

o Fund Settlement Team

o Trade Settlement Team

o Security Settlement Team

o Billing Team

• Ensure all operational activities are completed within defined timelines.

• Implement process improvements to increase efficiency and accuracy.

2. KYC & Compliance Operations

• Monitor onboarding and KYC processes for new clients.

• Ensure strict adherence to regulatory requirements (SEBI / Exchanges /

Depositories).

• Manage audit readiness and documentation processes.

• Coordinate with compliance and risk teams when required.

3. D

Senior Software Engineer I

We are looking for a high skilled and Talented Infrastructure Engineer to be part of the Rakuten Cloud Platform Team, specialising in DNS.As part of our team, you will be responsible for DNS design, construction & operations contributing to our overall service availability.

.As part of this team, you will have the opportunity to work with a diverse group of engineers from around the world, fostering a rich learning environment and opportunities for growth.

Responsibilities:

The top priority mission is to ensure that Rakuten's DNS is stable,high-quality, and robust. Given your expertise, you will primarily be responsible for the DevOps, and operation for customers on Rakuten's DNS, mainly on-premise.

Exp : 5 Years - 7 Years

Qualifications

Experience in infrastructure engineering

Experience with on-premise System administration skill (Linux)

Experience managing authoritative and recursive DNS infrastructure using BIND and PowerDNS

Experience Administering DNS zone management

Experience of operation automation by using script languages(Ansible/Chef)

Experience Monitoring DNS infrastructure using Grafana dashboards integrated with Prometheus

Experience Building and maintaining Grafana dashboards

Excellent communication skills

Preferred Qualifications:

Experience with public cloud(GCP/Azure/AWS)

Rakuten India

5 days ago